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- Tasks: Welcome guests and maintain high standards in lounges and reception areas.
- Company: Join Harrods Aviation, a leader in the Private Aviation industry.
- Benefits: Enjoy 6 weeks of annual leave, staff discounts, and free parking.
- Why this job: Be part of a dynamic team delivering top-notch customer service.
- Qualifications: Experience in customer service, a full UK driving licence, and a positive attitude.
- Other info: Flexible shifts with opportunities for growth in a vibrant environment.
The predicted salary is between 19727 - 19727 £ per year.
Location: London Stansted Airport (CM24 1AN)
Salary: £19,727 per annum (Based on a 25 Hour Working Week)
Job Type: Part Time, Permanent
Working Hours: The average working week is 25 hours.
About the Company:
Harrods Aviation is a widely recognised leading company in the General (Private) Aviation industry. We are committed to employing the very best individuals who can demonstrate and deliver the very highest level of customer service.
About The Role:
We are currently recruiting a Lounge Service Agent, to work at our Stansted base on a part-time, permanent basis. Working as part of the customer service team, the Lounge Service Agent is responsible for maintaining the reception area, passenger lounges, crew lounges, conference rooms to a high standard and arranging security clearance for visitors and vehicles.
This role will include all aspects of Lounge Service and Reception, including:
- Preparation of lounges and meeting rooms prior to guests' arrival
- Welcoming guests to our facility
- Hosting passengers whilst in the lounges
- Stocking and re-ordering consumables for the passenger and crew lounges
- Processing of company mail and couriers
The role will also include some driving as you may be required to collect visitors and crew from nearby hotels. The Lounge Service Agent is required to be quick thinking and very adaptable, as the nature of our business often dictates unique requirements. The role can be demanding, requiring individuals to be organised and able to co-ordinate and communicate with all other departments. You will have to be multi-skilled, often having to undertake several tasks at once, whilst ensuring that you maintain a professional attitude and image at all times.
Please note the company is NOT able to offer sponsorship for this role so candidates must already possess the right to live and work in the UK to be considered. Due to the varied working hours of this role, public transport may not always be an option and therefore it is essential that candidates hold a full driving licence and have access to their own transport.
Working Hours:
The Operations Department operates 7 days per week, 365 days a year. You will be required to work as part of a team on a 4 on 2 off shift pattern, which will include working earlies, days, lates, weekends and bank holidays. Rostered shifts will usually be between the hours of 0830 and 1900, however flexibility is required as hours may need to be adjusted to accommodate customer needs. The average working week is 25 hours.
The Successful Candidate:
Ideal candidates will have a proven knowledge of Customer Services, which will have been gained working in a 5* hospitality environment or within the First / Club / Business class cabins of the airlines renowned for their customer service standards. Applicants should also have an enthusiastic, willing personality with a sense of humour and the ability to work on their own initiative. Good communication skills combined with courtesy and integrity are essential as are strong administration skills and computer literacy. You must hold a full UK driving license and have access to your own transport, to enable you to commute to our location out of hours when public transport is not available. You must also have a five year checkable employment / education history. You must hold the right to live and work in the United Kingdom.
Benefits:
- Enhanced annual leave entitlements (6 weeks increasing to 7 weeks over 5 years)
- Happy Birthday Day
- Holiday Purchase Scheme
- Harrods Rewards Card (staff discount)
- AES contributory pension scheme
- Free on-site parking
Please click on the APPLY button to send your CV and Cover Letter for this role.
Locations
Lounge Service Agent in Essex, Stansted employer: Harrods Aviation
Contact Detail:
Harrods Aviation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lounge Service Agent in Essex, Stansted
✨Tip Number 1
Get to know the company! Research Harrods Aviation and understand their values and customer service standards. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Lounge Service Agent, you'll need to interact with guests and colleagues regularly. Role-play common scenarios with friends or family to boost your confidence and ensure you come across as friendly and professional.
✨Tip Number 3
Be ready to showcase your adaptability! The job requires quick thinking and multitasking. Prepare examples from your past experiences where you've successfully handled unexpected situations or managed multiple tasks at once.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about the role. Don’t forget to highlight your customer service experience and any relevant skills in your application!
We think you need these skills to ace Lounge Service Agent in Essex, Stansted
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially in hospitality. We want to see how your skills match what we're looking for in a Lounge Service Agent.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you're excited about this role and how your personality fits with our team. A bit of humour goes a long way!
Show Off Your Flexibility: Since the role requires working varied hours, mention your availability and willingness to adapt. We love candidates who can juggle multiple tasks while keeping a cool head!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can't wait to hear from you!
How to prepare for a job interview at Harrods Aviation
✨Know the Company Inside Out
Before your interview, take some time to research Harrods Aviation. Understand their values, mission, and what sets them apart in the private aviation industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Lounge Service Agent, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a customer. Highlight your ability to remain calm under pressure and adapt to unique situations, as this is crucial in a fast-paced environment.
✨Demonstrate Your Organisational Skills
The role requires multitasking and strong organisational abilities. Be ready to discuss how you manage your time and prioritise tasks. You might even want to bring a brief example of a busy day you handled successfully, showcasing your ability to juggle multiple responsibilities.
✨Prepare for Practical Scenarios
Expect situational questions that assess your problem-solving skills. Think about how you would handle specific scenarios related to the role, such as dealing with an unhappy guest or coordinating with other departments. Practising these responses can help you feel more confident during the interview.
