At a Glance
- Tasks: Lead a dynamic team in delivering top-notch customer service and efficient aircraft handling.
- Company: Join Harrods Aviation, a leader in the Private Aviation industry with a premium brand promise.
- Benefits: Enjoy a competitive salary, enhanced annual leave, and a flexible work schedule.
- Other info: Flexible shifts, professional growth opportunities, and a chance to shine as a company ambassador.
- Why this job: Be part of an elite team, making a real impact in a fast-paced aviation environment.
- Qualifications: Experience in high-pressure customer service roles, ideally within aviation or airlines.
The predicted salary is between 54023 - 54023 £ per year.
Harrods Aviation is a widely recognised leading company in the General (Private) Aviation industry. We are committed to employing the very best individuals who can demonstrate and deliver the very highest level of customer service.
We are currently recruiting for two Duty Managers to join our established team at our Stansted base. The roles are permanent and full-time.
The Role
As a Duty Manager, your role will be to assist and support the Base Manager/Deputies in the running of all departments during the shift period and oversee all aspects of aircraft handling, ensuring an efficient ground performance which meets Harrods Aviation customer expectation and premium brand promise. A key role within the team, you will be required to set the climate of each shift, ensuring that the level of customer service is of a premium standard which is second to none. In doing so, you will demonstrate your abilities to be professional, quick thinking and very adaptable. You will be responsible for day-to-day operational performance, delegating to your team as appropriate, and challenging the status quo.
As part of a team of two, you will present a united image to customers and staff alike, ensuring that you act as ambassadors for the Company at all times, and ensuring consistency in your approach to internal and external requests and demands. You will be responsible for all people management within the team on your shift, as well as ensuring that you maximise the efficiency of the team whilst setting a meticulous example for all staff to follow.
The Hours
Harrods Aviation operates 24 hours per day, 7 days per week, 365 days per year – as a result, the successful applicant must be flexible and professional. You will be required to work as part of a team which will include working days, lates, nights, weekends and bank holidays. This role will operate on a 3 on 3 off shift pattern (0800 - 2000), hours will average 40 a week, although flexibility is required as at times you may need to alter your hours to accommodate the needs of the operation.
The Successful Candidate
The successful candidate will demonstrate a positive outlook, a professional and diplomatic manner and the confidence to challenge others in order to gain the best outcome for the business. Experience at a senior level in a high pressure customer service or operational environment is essential, ideally from an aviation or airline background. You will be required to provide an exceptionally high level of service and be responsible for ensuring that business needs are met in a timely and appropriate manner. The ability to prioritise in an ever changing environment, remain calm and adapt under pressure are essential for the role. You should have an organised, diplomatic and flexible approach with strong interpersonal skills. You must also maintain a professional appearance and manner even in sometimes difficult circumstances. Excellent communication skills combined with courtesy and integrity are also important. Good administration skills and computer literacy are essential.
Due to the varied working hours of this role, public transport may not always be an option and therefore it is essential that candidates hold a full driving licence and have access to their own transport. Please note the company is NOT able to offer sponsorship for this role so candidates must already possess the right to live and work in the UK. You will also need to have a 5 year checkable history in order to obtain an airport ID pass.
Basic Salary - £54,023
Enhanced annual leave entitlements (6.6 weeks increasing to 7 with length of service)
Duty Manager employer: Harrods Aviation
Harrods Aviation is an exceptional employer, offering a dynamic work environment at London Stansted Airport where employees are valued for their contributions to the General Aviation industry. With competitive salaries, enhanced annual leave, and unique benefits like the Harrods Rewards Card, we foster a culture of teamwork and adaptability, ensuring our Ramp Operatives have ample opportunities for personal and professional growth while delivering outstanding service to our discerning customers.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager
✨Connect with Local Logistic Groups
Dive into local transportation and logistics groups on platforms like Facebook or LinkedIn. Show up to their meetups if you can – it's a great way to network with industry pros who can share insights, job openings, or even refer you to their own company.
✨Get Behind the Wheel of Job Boards
Look for job boards specific to transportation and logistics, like Logistics Job Site or TransportJobs. These platforms often have listings that you won’t find on general job boards, so they’re worth checking out regularly!
✨Leverage Internships & Graduate Schemes
Many companies in transportation and logistics offer graduate schemes and internships that can pave the way to full-time positions. Don't shy away from applying; even a short stint can make a solid impact on your CV and get your foot in the door at companies like Harrods Aviation.
✨Apply Directly with Us!
When you find openings at great companies, make sure to apply directly through our website. It not only shows your initiative but also helps us to help you get noticed by Harrods Aviation. Every application gets us one step closer to landing that full-time gig!
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Show Off Your Experience:When you're applying for a role in the transportation and logistics sector at Harrods Aviation, make sure to highlight any relevant experience. Whether it's moving goods, coordinating schedules, or using transportation management software, give us the lowdown on your past gigs. It'll paint a clearer picture of what you're capable of!
Quantify Your Achievements:Numbers speak volumes in logistics! If you've optimised routes, reduced delivery times, or improved customer satisfaction, mention those incredible stats in your CV. This gives us concrete evidence of your impact and showcases your problem-solving skills.
Tailor That Cover Letter:Your cover letter should be more than just a formality—let it breathe your personality and passion for logistics! Explain why you're excited about the role at Harrods Aviation and how you can contribute to our team. Don't forget to tie in specific skills or experiences that relate to the job description.
Research and Reflect:Before you hit 'submit,' spend some time digging into Harrods Aviation. Understand our mission, values, and the specific challenges in the logistics industry. This will help you craft a targeted application that shows you truly want to be part of our crew, setting you apart from the rest!
How to prepare for a job interview at Harrods Aviation
✨Know Your Logistics Basics
Get familiar with the key principles of transportation and logistics, like supply chain management, inventory control, and route optimisation. You might get asked practical questions about how to improve efficiency, so brush up on your problem-solving skills and be prepared to discuss any relevant software tools you've used.
✨Prepare for Scenario-Based Questions
In logistics, employers love to gauge how you'd handle real-life situations. Expect scenario-based questions where you’ll need to demonstrate your decision-making skills, like how to manage delays or coordinate shipments during a crisis. Practise outlining your thought process clearly and logically.
✨Highlight Your Teamwork Experience
Full-time roles in logistics often require collaboration with various teams, so don't forget to showcase your teamwork experience. Think of examples where you've used communication and collaboration to ensure smooth operations, and get ready to elaborate on how you can facilitate teamwork in a busy environment like at Harrods Aviation.
✨Show Off Your Attention to Detail
In our world of logistics, missing a small detail can lead to big problems. Be prepared to discuss instances where your attention to detail saved the day, whether it was engaging with clients, managing documentation, or tracking shipments accurately. This will help demonstrate how you can be a reliable asset to Harrods Aviation.
