Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver exceptional customer service to passengers and crews at London Stansted Airport.
- Company: Join Harrods Aviation, a leader in the private aviation industry.
- Benefits: Enjoy competitive pay, free parking, and full training provided.
- Why this job: Be part of a dynamic team and make a real difference in customer experiences.
- Qualifications: Experience in high-end customer service and a full UK driving licence required.
- Other info: Flexible zero-hour contract with varied shifts; great for students seeking work-life balance.
Overview
Join to apply for the Customer Service Agent role at Harrods Aviation.
This range is provided by Harrods Aviation. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Job Title: Customer Service Agent
Location: London Stansted Airport (CM24 1QQ)
Salary: £14.97 per hour
Job Type: Zero Hour Contract
About the Company
Harrods Aviation is a widely recognised leading company in the General (Private) Aviation industry. We are committed to employing the very best individuals who can demonstrate and deliver the very highest level of customer service.
About The Role
We are currently recruiting Customer Service Agents to work at our Stansted base on a zero hours basis. You will be responsible for delivering an exceptionally high level of customer service to Harrods Aviation\’s passengers and crews. Duties will be delegated by a senior staff member, however the successful candidate will be expected to work under their own initiative and as part of a team.
Please note the company is NOT able to offer sponsorship for this role so candidates must already possess the right to live and work in the UK to be considered.
Due to the varied working hours of this role, public transport may not always be an option and therefore it is essential that candidates hold a full driving licence and have access to their own transport.
Responsibilities
- Maintain a professional image at all times.
- Ensure that all tasks and duties are completed during your scheduled shift in an efficient manner.
- Daily liaison with other departments within the organisation and with external organisations relating to the efficient operation of the Company.
- Take ownership of problems and deal with them in a professional manner.
- Process customer requests, under the direction of the Lead CSA.
- Place orders for services, including engineering, ground transport and hotel accommodation using approved suppliers.
- Cross selling of additional services supplied by Harrods Aviation.
- Operation of communications equipment.
- Adhere to departmental procedures and systems to maintain optimum efficiency and consistency.
- Baggage handling with assistance from Ramp staff.
- Drive passengers and crew to and from aircraft.
- Ensure vehicles, lounges and all areas are kept clean and tidy.
- Maintain stock control of supplies for passenger and crew lounges.
- Cover reception duties as required.
Requirements
- Essential – Proven knowledge of Customer Services, gained in a 5* hospitality environment or within First/Club/Business Class cabins of airlines with high customer service standards.
- Enthusiastic, willing personality with initiative and a sense of humour.
- Good communication skills with courtesy and integrity.
- Hold a full UK driving licence and have access to own transport to commute to the location out of hours when public transport is not available.
- Five year checkable employment/education history.
- Availability to work a combination of day, night and weekend shifts.
- Desirable – Good administration skills and computer literacy.
Benefits
- AES contributory pension scheme (subject to meeting minimum earning requirements).
- Free on-site parking.
- Full training and uniform provided.
How to apply: Please click on the APPLY button to send your CV and Cover Letter for this role.
Related roles may include titles such as Client Relationship Advisor, Customer Service Advisor, Customer Service Executive / Administrator, Airline Customer Service Agent, Airport Operative, and related positions.
Note
This description reflects the responsibilities and requirements of the role as provided and does not create a guarantee of employment or hours.
#J-18808-Ljbffr
Customer Service Agent employer: Harrods Aviation Limited
Contact Detail:
Harrods Aviation Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent
✨Tip Number 1
Get to know the company! Research Harrods Aviation and understand their values and customer service standards. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Agent, you'll need to interact with passengers and crew regularly. Role-play common scenarios with friends or family to build your confidence and ensure you can handle any situation with courtesy and integrity.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to gain insights about the role and the company culture. They might even share tips on how to stand out during the hiring process!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and serious about landing the job. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Customer Service Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially in high-end environments. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and why you think you'd be a great fit for Harrods Aviation. Keep it professional but let your personality come through!
Showcase Your Initiative: In your application, mention times when you've taken the initiative in previous roles. We love candidates who can work independently and as part of a team, so share those experiences with us!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re serious about joining our team at Harrods Aviation.
How to prepare for a job interview at Harrods Aviation Limited
✨Know Your Customer Service Basics
Brush up on your customer service skills, especially those relevant to a high-end environment. Be ready to share examples of how you've handled difficult situations or gone above and beyond for customers in the past.
✨Show Off Your Enthusiasm
Harrods Aviation is looking for an enthusiastic personality. During the interview, let your passion for customer service shine through. A positive attitude can make a huge difference!
✨Demonstrate Teamwork and Initiative
Be prepared to discuss how you work well in a team but also take initiative when needed. Share specific instances where you’ve successfully collaborated with others or taken charge of a situation.
✨Prepare for Practical Scenarios
Expect situational questions that assess your problem-solving skills. Think about how you would handle common customer service scenarios, like dealing with a complaint or managing multiple requests at once.