At a Glance
- Tasks: Lead a dynamic team to deliver exceptional guest experiences and ensure smooth hotel operations.
- Company: Join RBH, a top-rated hospitality employer that values diversity and wellbeing.
- Benefits: Enjoy discounted stays, flexible hours, wellness events, and generous leave policies.
- Other info: Be part of a supportive team with excellent career growth opportunities.
- Why this job: Make a real impact in a vibrant hotel environment while developing your leadership skills.
- Qualifications: Experience in guest service management and strong communication skills are essential.
The predicted salary is between 24750 - 30250 £ per year.
JOIN US
At RBH we believe our people are our biggest assets and understand the value in putting them first.
Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality!
We are passionate about the industry and always on the lookout for new talent to join us on our journey...
OUR HOTEL
Nestled in the vibrant heart of East London's Royal Docks, the Crowne Plaza London Docklands offers an upscale experience with spectacular waterfront views.
Just minutes from the Ex Ce L Exhibition Centre and close to London City Airport, this contemporary hotel boasts 210 stylish rooms, blending comfort with luxury, and caters to both business and leisure guests alike.
Our facilities include Fremantle Bar & Kitchen, a chic restaurant serving modern cuisine, and our on-site gym, complete with a heated indoor pool, perfect for unwinding.
Crowne Plaza London Docklands offers an inspiring place to work, where your energy and enthusiasm will be valued in a dynamic team atmosphere.
If you're looking to grow in a bustling environment with a commitment to exceptional guest experiences, join us!
- OUR BENEFITS
- You will have access to a benefits package we believe truly works for our people
- Discounted hotel room rates for you and your friends & family
- An additional day's leave for your birthday
- Enhanced Maternity, adoption & shared parental leave
- Course Sponsorship
- 30% F&B discount at RBH hotels
- Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
- Flexible working arrangements
- Wagestream - choose how and when you get paid
- Life Insurance
- Employee Assistance Programme
- Social and wellness events and activities all year round
- Free meals on duty saving you over £1000 per year
And much much more!
A DAY IN THE LIFE OF A GUEST SERVICE MANAGER AT OUR HOTEL
What you'll be doing..
Reporting to the Front Office Manager, you will be required to work on a 4 on 4 off basis of twelve hours shift.
As Guest Service Manager you will have excellent interpersonal skills and will be a crucial part of our guests' journey.
You must be self-motivated and be an inspirational leader, who believes in delivering the best possible standards in guest service, continually leading your team by example.
The role requires excellent interpersonal skills to handle guest complaints and providing departmental performance.
Your key areas responsibility will include
- Support the Front Office Manager in the daily leadership and operation of the Front Office and supporting Food & Beverage when necessary.
- Supervise Reception team.
- Lead the Front Office team during assigned shifts, ensuring exceptional guest service and operational efficiency.
- Act as the senior Front Office representative during designated shifts, escalating operational matters where appropriate.
- Deliver exceptional guest experiences by proactively engaging with guests, resolving complaints professionally, and creating memorable stays.
- Coordinate closely with Housekeeping to manage room availability, room allocations, early arrivals, departures, and out-of-order rooms.
- Monitor guest feedback, including online reviews, and social media, implementing action plans to improve guest satisfaction.
- The principal responsibility is safety and security of guests. You will manage a team ensuring each member is effective, trained and developed
- Being the main point of contact for all in-house and external guest queries and requests during the night
- Specifications
- Proven experience in a front office or guest service management role within the hospitality industry.
- Strong leadership, problem-solving, and decision-making abilities.
- Excellent communication and interpersonal skills.
- Proficiency in hotel management software and reservation systems.
- Demonstrable ability to multitask and thrive in a fast-paced environment.
- EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer.
We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.
If at any point throughout our process you require reasonable adjustments, please contact.
Compensation: Competitive salary
Guest Service Manager in London employer: Harriuat
Harriuat is an attractive employer due to its commitment to employee autonomy and generous benefits, including significant bonus potential. The company fosters a supportive work culture that encourages professional growth and innovation in the hospitality sector.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Service Manager in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Harriuat. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Harriuat
Don't be shy about reaching out to Harriuat directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Guest Service Manager in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Harriuat and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Harriuat
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
