About us: Puttshack is an upscale, tech-infused mini golf experience that appeals to everyone. More than just indoor mini golf, Puttshack leans on its ground-breaking technology to elevate the game, while also serving world-class food and full bar in a cool environment. The Puttshack experience is really all about having fun – and doing something fun – together.
Our Vision - To be the universal answer to the question ‘Where should we get together’
Our Mission - To create lasting memories for people of all generations through a shared, world-class entertainment experience
Our Values:
Bring your ‘A’ game - We strive for excellence in everything we do
Lead the Way - Our associates (staff) embrace and are inspired by change
Own the Fun - We revel in our guests’ enjoyment
Care Deeply - We take great care of our guests, our associates and the communities we call home
Summary of the Floor Manager position:
The Floor Manager is responsiblefor the strategic and operationaldevelopment for the F&B side of the business. Reporting to the General Manager they will oversee the Revenue, Service, F&B and Games strategiesto ensure the venue is run in anefficient way and we achieve all the guestsatisfaction targets by training and managing all of the team.
Key Responsibilities:
- Manage the operation of thedepartment with passion, integrity and knowledge while promoting the cultureand values of Puttshack.
- Assist in the achievement ofsales and profit targets as set by the GM; guiding and motivating thedepartment team to maximise sales and control costs.
- Be responsible for accurate rotaplanning, based on forecast sales and core wage budget; taking the necessarydaily action to reduce or increase hours, in line with sales.
- Identify and delegateresponsibilities to associates to ensure that excellent service is consistentlydelivered.
- Be fully conversant with everyfood and drink menu item.
- Organise the department to ensureestablished opening and closing procedures are adhered to, in line with Companypolicy and completed in the time allocated.
- Maintain good communicationbetween departments on a daily basis.
- Be proficient in each and everyarea of the department’s operation and to help when and wherever necessary.
- Build and maintain excellentrelations with guests; welcome guests in a professional and friendly manner andensure that their wishes are met so far as is reasonably possible.
- Ensure that the billing procedureis thorough, correct and complete after each transaction.
- Review operational and associateperformance to identify any problems, concerns or opportunities forimprovement.
- Ensure the department’s operationmeets or exceeds required standards of food and beverage quality, consistencyand timeliness and of safety and cleanliness.
- Effectively receive guestfeedback and use this to improve service and maintain the highest possiblestandards.
- Assist the GM with therecruitment and training of team members and to manage and motivate the team torealise their maximum potential.
- Follow stock control proceduresand guidelines; ensure correct purchasing procedures are followed; undertakestock takes as directed by the GM; assist the GM to ensure the consistentquality, rotation and levels of stock.
- Observe Company’s rules andprocedures and carry out any reasonable request made by their Manager.
- Be aware of your responsibilitiesand adhere to legislation in respect of licensing, data protection, Health andSafety at Work and COSHH.
- Attend and assist the GM withtraining sessions and team meetings as required.
- Have at least 1 year of experience in amanagerial position
- Flexibility to work week days/ weeks/ opening/ closes on a rota basis. (Shifts over 5 days per week)
- Have a genuine desire to provide the best guestexperience, exceeding guest expectations and constantly reviewing and evolvingthe performance of themselves and the team
- Maintain the highest personal standards ofconduct and performance; they are adaptable, dependable and have a strong workethic.
- Have good working relationships with everyonethey come into contact with at work, behaving in a friendly, courteous andprofessional way.
- Free golf & 50% discount onfood and drink for up to 6.
- New starter training & buddysupport to set you up for success!
- Access to continuous developmentthrough a blended learning approach.
- Access to Medicash – Our healthCash back benefits platform! Includes, Dental Cover, gym discount, specialisthealth consultations, health screening, virtual GP, Employee assistanceprogram, medicash discount perks and much more!
- Refer a friend – Up to £500referral fee* (T&Cs apply)
- Free meal on shift
- Associate of the month awards
- Fun team socials, competitionsand incentives!
- Enrolment to our communicationcommunity – PuttApp
- Wagestream membership - access50% of your wages as you work, building pots and financial support.
Have management experience? Apply today to guide a dynamic team and make every guest visit exceptional!
StudySmarter Expert Advice🤫
We think this is how you could land Floor Manager
✨Join Local Manufacturing Groups
Getting involved in local manufacturing groups or associations can seriously boost your visibility. These groups often have insider info on job openings and networking events, plus they help you connect with like-minded folks in the industry. Check out what's happening in your area!
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Consider participating in workshops or open days at manufacturing companies. It's a great way to show off your hands-on skills in a real-world environment and can sometimes lead to job offers right on the spot. Keep an eye on announcements from local manufacturers for these opportunities!
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Some tips for your application 🫡
Showcase Your Technical Skills:In the manufacturing-production sector, it's crucial to highlight your technical skills and experience. Make sure your CV features any relevant qualifications, such as certifications in machinery operation or production management, and don’t forget about any specific systems or software you’re familiar with. This can really set you apart!
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Tailor Your Cover Letter to the Company:Don’t just recycle an old cover letter! Take the time to tailor your cover letter to Harriuat specifically. Mention what excites you about their production processes or products, and how your previous experiences can contribute to their goals. We want to see your enthusiasm for the role!
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How to prepare for a job interview at Harriuat
✨Know Your Manufacturing Processes
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Be prepared for technical questions around machinery, production scheduling, or materials handling. Make sure you can confidently explain how you've dealt with these in past experiences or internships. Knowing industry-specific software could also be a big plus!
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Manufacturing environments often focus on continuous improvement. Be ready to discuss specific instances where you’ve solved a production issue or implemented a process improvement. It’s all about demonstrating your analytical thinking and hands-on approach.
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In a full-time role, companies like Harriuat value commitment to quality and safety. Be prepared to discuss how you prioritise these factors in your work. It’s about showing that you’re not just looking for a job, but that you genuinely care about contributing positively to their production environment.
