Apprentice Customer Experience Coordinator
- Apprentice Customer Experience Coordinator
About The Role
We are looking for a motivated and enthusiastic Apprentice Customer Experience Coordinator to join our Customer Experience team. This is a fantastic opportunity to gain hands-on experience whilst working towards a recognised apprenticeship qualification in Customer Service or Business Administration.
No previous experience is required. We're looking for someone with a positive attitude, strong communication skills and a genuine desire to learn.
Location: The Innovation Centre, Leeds LS11 5SB
Hours: Monday – Friday, 37.5 hours per week
What You'll Learn
As part of your apprenticeship, you'll develop skills in:
- Business administration
- Telephone and email communication
- Order processing and administration
- Complaint handling and resolution
- CRM systems and data management
- Working collaboratively across departments
- Time management and prioritisation
- Professional workplace communication
What You'll Be Doing
Working alongside our experienced Customer Experience team, you'll support customers and colleagues by:
- Answering telephone calls and directing enquiries professionally
- Responding to customer invoice queries
- Responding to customer emails and requests
- Processing customer orders and amendments accurately
- Supporting customers with product, pricing and delivery enquiries
- Updating customer information on our CRM system
- Assisting with customer service cases and complaint handling
- Liaising with internal departments to resolve customer queries
- Greeting visitors and supporting reception duties
- Responding to online customer reviews
- Supporting administrative tasks across the department
About You
What We're Looking For
You will be:
- Friendly, confident and approachable
- Organised with strong attention to detail
- Comfortable using computers and Microsoft Office applications
- Eager to learn and develop new skills
- A strong team player
- Able to communicate effectively with a variety of people
- Comfortable working in a busy, fast-paced environment
- While not essential, it would be beneficial if you have:
- GCSEs (or equivalent) in Maths and English
- Previous customer-facing experience, such as retail, hospitality or volunteering
- Basic knowledge of Microsoft Excel
- Good numerical skills
About Us
Grow Your Career with us
At Harrison Spinks, we’re proud to be a family-owned business with a passion for quality, innovation and sustainability. As a Carbon Neutral organisation and market leader in luxury sustainable comfort, we are committed to developing talented people and helping them flourish.
Why Join Harrison Spinks?
At Harrison Spinks, you’ll become part of a supportive team where your development matters. You’ll gain valuable workplace experience, receive on‑t…
Our values are at the heart of everything we do. We are Proper, Partners, Planet Friendly, Pioneering and Proud, and we're looking for someone who shares our commitment to teamwork, learning and continuous improvement.
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Apprentice Customer Experience Coordinator in Leeds employer: Harrison Spinks
Harrison Spinks is an exceptional employer that values craftsmanship and sustainability, offering a supportive work culture where employees can thrive. As a Stock Controller in Beeston, Leeds, you will benefit from a hands-on role with opportunities for personal growth and development within a family-run business that has a rich heritage. Join us to be part of a team that prioritises innovation and collaboration, ensuring a rewarding and meaningful career in the bed manufacturing industry.
