Chief Customer Experience & AI Strategy Lead in Westminster
Chief Customer Experience & AI Strategy Lead

Chief Customer Experience & AI Strategy Lead in Westminster

Westminster Full-Time 72000 - 108000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Lead a team to create an exceptional customer experience strategy using innovative tech.
  • Company: Fast-growing print business in the UK with a focus on customer satisfaction.
  • Benefits: Competitive salary, leadership opportunities, and the chance to shape customer engagement.
  • Why this job: Make a real impact on customer experience at a board level in a dynamic environment.
  • Qualifications: Strong leadership skills and proven experience in customer service strategies.
  • Other info: Join a high-impact role with significant influence on company direction.

The predicted salary is between 72000 - 108000 £ per year.

A high-growth print business in the United Kingdom seeks a Head of Client Services to define a best-in-class customer experience strategy. This high-impact role involves leading a large team and driving service excellence through a customer-centric approach, analytics, and innovative technologies.

The ideal candidate will possess strong leadership skills, experience in customer service functions, and a track record of delivering effective customer experience strategies. The role offers the chance to significantly influence customer engagement at a board level.

Chief Customer Experience & AI Strategy Lead in Westminster employer: Harrison Scott Associates

Join a dynamic and high-growth print business in the UK that prioritises innovation and customer-centricity. With a strong emphasis on employee development, you will have access to extensive growth opportunities and a collaborative work culture that values your contributions. This role not only allows you to lead a talented team but also to shape the future of customer experience at a strategic level, making it a truly rewarding environment for passionate professionals.
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Contact Detail:

Harrison Scott Associates Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Chief Customer Experience & AI Strategy Lead in Westminster

✨Tip Number 1

Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. We can’t stress enough how personal connections can open doors for you.

✨Tip Number 2

Prepare for interviews by researching the company’s customer experience strategies. Show us that you understand their vision and how you can contribute to it. Tailor your examples to highlight your leadership skills and innovative thinking.

✨Tip Number 3

Practice your pitch! You want to convey your passion for customer experience and AI strategy clearly. We recommend rehearsing with a friend or in front of a mirror to boost your confidence.

✨Tip Number 4

Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.

We think you need these skills to ace Chief Customer Experience & AI Strategy Lead in Westminster

Leadership Skills
Customer Experience Strategy
Service Excellence
Customer-Centric Approach
Analytics
Innovative Technologies
Team Management
Customer Service Functions
Stakeholder Engagement
Board Level Communication
Strategic Thinking
Problem-Solving Skills
Influencing Skills

Some tips for your application 🫡

Tailor Your CV: Make sure your CV speaks directly to the role of Chief Customer Experience & AI Strategy Lead. Highlight your leadership skills and any experience you have in customer service functions, as well as your knack for driving service excellence.

Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for customer experience and how your innovative strategies can make a difference. Don’t forget to mention specific examples of your past successes!

Showcase Your Analytical Skills: Since this role involves analytics, be sure to include any relevant experience you have with data-driven decision-making. We want to see how you've used analytics to enhance customer engagement in previous roles.

Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better!

How to prepare for a job interview at Harrison Scott Associates

✨Know Your Customer Experience Strategies

Make sure you’re well-versed in the latest trends and best practices in customer experience. Be ready to discuss specific strategies you've implemented in the past and how they improved customer satisfaction. This shows your expertise and passion for the role.

✨Showcase Your Leadership Skills

Prepare examples that highlight your leadership style and how you've successfully managed teams in previous roles. Think about challenges you've faced and how you motivated your team to overcome them. This will demonstrate your capability to lead a large team effectively.

✨Emphasise Data-Driven Decision Making

Since analytics play a key role in this position, be prepared to discuss how you've used data to inform your customer experience strategies. Bring examples of metrics you've tracked and how they influenced your decisions. This will show that you can leverage analytics to drive service excellence.

✨Be Ready to Discuss Innovative Technologies

Familiarise yourself with the latest technologies that enhance customer experience. Be prepared to talk about any tools or platforms you've used and how they contributed to improving customer engagement. This will highlight your forward-thinking approach and adaptability in a fast-paced environment.

Chief Customer Experience & AI Strategy Lead in Westminster
Harrison Scott Associates
Location: Westminster
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  • Chief Customer Experience & AI Strategy Lead in Westminster

    Westminster
    Full-Time
    72000 - 108000 £ / year (est.)
  • H

    Harrison Scott Associates

    50-100
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