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- Tasks: Manage client relationships and coordinate mailing campaigns with a dynamic team.
- Company: Leading mailing and printing company with strong financial backing.
- Benefits: Competitive salary, fast-track career progression, and supportive team culture.
- Other info: Opportunity for personal growth and development in a positive work environment.
- Why this job: Join a vibrant team and make a real impact in the mailing industry.
- Qualifications: Experience in client relationship management and a proactive approach.
The predicted salary is between 30000 - 40000 £ per year.
Our client is a mailing and printing company that has access to all of the latest industry technology. Expansion plans have uncovered the need for an Account Manager to join its Client Services Team. Not only will you be joining a company with a strong financial backing, there is also great scope for fast-track career progression to Account Director for a highly driven candidate.
This role requires significant experience in professional client relationship management and requires a full awareness of the customer journey processes and techniques in modern print, direct mail / mailing fulfilment and UK & International Postage services.
Duties & Key Responsibilities
- Support your Client Services team with all the administration & campaign co-ordination duties associated with keeping clients delighted, including quoting Clients (within 2 hours whenever possible) & following up on quotations to seek the order.
- Booking multiple mailing campaigns onto MIS system, dealing with many daily queries & tasks, keeping MIS system accurate and any other ad-hoc duties required by your Account Director / team.
- You will be a key point of contact for your teams Clients and expected to be pro-active in your approach to keeping clients updated and informed, as mailing campaigns go through the factory and are despatched.
- Consulting with your Client Services team members, the Data Team, Print Team & the Operations Team to ensure each mailing goes out on time in full and with total accuracy.
- Liaison with the Finance Team to remain aware of Client credit limits and timely payment of invoices.
- Responsible for managing the order from quotation to invoice, raising Client invoices within 48 hours of mailing despatch or raising 'pro-forma' invoices for new business and postage.
- Regular pro-active contact with existing and occasional Clients to develop the spend, frequency of use and profitability for the company, under the guidance of the Account Director.
- Incoming new business enquiries are generally managed by your team's Account Director but support in raising new business quotations & follow up calls seeking to open new accounts will be required.
- Using your own initiative to enhance Client experience, supporting and encouraging the revenue & margin growth of your team.
- Seek out ways to maximise postage gross profit margin by exploring multiple ways to reduce buying-in costs.
- Maintaining and developing your own knowledge within the mail & post industry to support your own progression.
- Initiative-taking approach to work processes & procedures, identifying areas of improvement when necessary to enhance Client experience & the businesses performance overall.
- We are looking for someone who can be a positive team member, even when under pressure. Our client considers it vital, and part of the terms of employment, that the Account Manager plays their part to contribute to a happy & positive team culture.
- You will strive to positively help promote and support the growth of the business (top line and bottom line) and help support a positive, pro-active, 'can do,' team environment.
- The support of your finance / operations / data & print colleagues is vital to consistent financial success & progression (for you and for the business).
- Candidates must be methodical in their approach to work, being able to multi-task and work with elevated levels of diligence and accuracy.
Print + DM Account Manager - West Midlands - £30,000-£40,000 DOE in West Bromwich employer: Harrison Scott Associates
Contact Detail:
Harrison Scott Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Print + DM Account Manager - West Midlands - £30,000-£40,000 DOE in West Bromwich
✨Tip Number 1
Network like a pro! Get out there and connect with people in the mailing and printing industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, make sure to highlight your experience in client relationship management and your knowledge of the customer journey. Use specific examples to demonstrate how you've kept clients delighted in the past.
✨Tip Number 3
Be proactive! If you see a job that fits your skills, don’t just apply through the usual channels. Reach out directly to the company via our website and express your enthusiasm for the role. A little initiative can go a long way!
✨Tip Number 4
Stay updated! Keep learning about the latest trends in print and direct mail. This not only boosts your confidence but also shows potential employers that you're serious about your career progression. Plus, it gives you great talking points during interviews!
We think you need these skills to ace Print + DM Account Manager - West Midlands - £30,000-£40,000 DOE in West Bromwich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Account Manager role. Highlight your experience in client relationship management and any relevant skills in print and mailing fulfilment. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've successfully managed client relationships and improved processes in previous jobs.
Showcase Your Initiative: In your application, don’t just list your duties from past roles; show us how you took initiative to enhance client experiences or improve workflows. We love candidates who think outside the box and drive results!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Harrison Scott Associates
✨Know Your Stuff
Make sure you brush up on the latest trends in print and direct mail. Familiarise yourself with the customer journey processes and techniques relevant to the industry. This will not only show your passion but also demonstrate that you're ready to hit the ground running.
✨Showcase Your Client Management Skills
Prepare examples of how you've successfully managed client relationships in the past. Think about specific situations where you’ve gone above and beyond to keep clients happy, as this role is all about ensuring client satisfaction and proactive communication.
✨Be Ready to Discuss Teamwork
Since this position requires collaboration with various teams, be prepared to talk about your experience working in a team environment. Highlight instances where you’ve contributed positively to team culture, especially under pressure, as this is key for the company.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's expansion plans and how the Account Manager role fits into those goals. This shows your interest in the company’s future and your eagerness to contribute to its success.