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- Tasks: Provide top-notch customer service and manage print job estimates.
- Company: Renowned print services company known for quality and customer satisfaction.
- Benefits: Competitive salary based on experience and a supportive team environment.
- Other info: Great opportunity for career growth in a dynamic industry.
- Why this job: Join an award-winning team and make a real difference in customer service.
- Qualifications: Organised, detail-oriented, with experience in print or packaging sectors.
The predicted salary is between 30000 - 40000 £ per year.
Our client has long been linked with the highest levels of quality and customer service in print services. They are looking to expand their award‑winning client services team through the appointment of a Customer Services Representative.
Responsibilities
- Provide accurate and timely estimates to fulfil client briefs.
- Ensure specifications are clearly understood prior to quoting.
- Liaise with Account Managers and Clients to clarify requirements as necessary.
- Obtain prices from suppliers for outside work to be included in estimates, e.g., for finishing to obtain the most competitive price.
- Fully utilise estimating and production software.
- Book jobs for printing, ensuring accurate job instructions.
- Prepare client files for print and obtain proof approval.
- Ensure jobs are produced in the most economical way.
- Ensure the job production schedule is adhered to and deadlines are met.
- Liaise with sub contractors and suppliers.
- Ensure quality standards are maintained throughout production.
- Respond to customer queries.
- Ensure value production options are explored for clients.
- Liaise closely with Account Managers and clients, ensuring optimum conversion rates.
- Contribute positively to the effectiveness of the team.
- Maintain close contact with customers, ensuring customer satisfaction.
- Build and maintain good relationships with suppliers.
- Contribute to the overall effective and smooth running of the company.
- Carry out other tasks as required by the Customer Services Manager.
Qualifications
This role requires an organised individual with strong time‑management skills and a keen eye for detail. Applicants should be resident in the UK and have recently worked in the print, packaging or paper sectors.
Customer Services Representative - Surrey - £Commensurate on Experience employer: Harrison Scott Associates
Contact Detail:
Harrison Scott Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Representative - Surrey - £Commensurate on Experience
✨Tip Number 1
Network like a pro! Reach out to people in the print and packaging sectors, especially those who work at companies you're interested in. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and print services. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! Bring examples of your previous work or projects that highlight your attention to detail and time management. This will help you stand out as a candidate who truly understands the role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Services Representative - Surrey - £Commensurate on Experience
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Services Representative role. Highlight your experience in print, packaging, or paper sectors, and showcase your time-management skills and attention to detail.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the team. Mention specific experiences that relate to liaising with clients and managing customer queries.
Showcase Your Team Spirit: We love a team player! In your application, mention any past experiences where you contributed positively to a team’s effectiveness. This will show us you’re ready to jump in and help out wherever needed.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our award-winning team!
How to prepare for a job interview at Harrison Scott Associates
✨Know Your Print Services
Make sure you brush up on your knowledge of print services and the specific requirements of the role. Familiarise yourself with common terms and processes in the industry, as this will help you speak confidently about how you can contribute to the team.
✨Showcase Your Organisational Skills
Since the role requires strong time-management and organisational skills, prepare examples from your past experiences where you've successfully managed multiple tasks or projects. This will demonstrate your ability to handle the responsibilities of the position effectively.
✨Prepare for Client Interaction Scenarios
Think about potential customer queries you might face in this role and how you would respond. Practising these scenarios can help you feel more prepared and show the interviewer that you understand the importance of customer satisfaction.
✨Highlight Team Collaboration
This position involves liaising with Account Managers and suppliers, so be ready to discuss your experience working in teams. Share specific examples of how you've contributed positively to team dynamics and how you maintain good relationships with colleagues and clients alike.