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- Tasks: Manage customer service and provide accurate pricing solutions for print projects.
- Company: Established printing company with a focus on customer relationships.
- Benefits: Competitive salary, dynamic work environment, and opportunities for growth.
- Why this job: Join a successful team and make a real impact in customer satisfaction.
- Qualifications: Experience in customer service and estimating within the print industry.
- Other info: Ideal for charismatic individuals who thrive on problem-solving and building relationships.
The predicted salary is between 35000 - 40000 £ per year.
An established and successful printing company seeks a customer service manager with strong estimating experience. This role requires someone with a background in print, who can put together pricing based on cost of materials and labour. You must be able to interpret the brief given by the customer and provide a solution and price based on available processes.
Key Responsibilities:
- Taking and making phone calls from and to customers
- Taking orders
- Listening to customers and asking questions to find out more about their needs
- Suggesting solutions from the range of products our client offers
- Quoting standard products using a comprehensive pricing system
- Providing solutions and quoting for nonstandard products based on cost of materials and labour
- Following up leads at suitable points until the order is confirmed
- Updating customer and order information in the system
- Keeping in touch with key clients
- Using the Customer Relationship Management software
This role requires a charismatic people person who can build strong customer relationships, resulting in loyalty and customer confidence. Your communication skills will also come into hand when liaising with suppliers and staff. You will be expected to keep everyone up to date on key information in a succinct way.
We are looking for someone who can look for ways around problems, solve them, provide solutions and obtain success.
Customer Service Manager with Estimating Experience in Surrey employer: Harrison Scott Associates
Contact Detail:
Harrison Scott Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager with Estimating Experience in Surrey
✨Tip Number 1
Network like a pro! Reach out to your connections in the printing industry and let them know you're on the hunt for a Customer Service Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers, be ready to showcase your estimating experience and how it aligns with their needs. Keep it concise but impactful – highlight your problem-solving skills and customer relationship expertise.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Mention something specific from your conversation to show you were engaged and are genuinely interested in the role.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be the perfect fit for you. Plus, applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Customer Service Manager with Estimating Experience in Surrey
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service and estimating experience. We want to see how your background in print can shine through, so don’t hold back on those relevant skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to show us your personality! Explain why you’re the perfect fit for this role and how you can build strong relationships with customers. Keep it engaging and to the point.
Showcase Problem-Solving Skills: In your application, give examples of how you've tackled challenges in the past. We love candidates who can think on their feet and provide solutions, so let us know how you’ve done this before!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Harrison Scott Associates
✨Know Your Print Basics
Brush up on your knowledge of printing processes and materials. Being able to discuss how different materials affect pricing and production will show that you understand the industry and can provide valuable insights.
✨Master the Art of Communication
Since this role is all about building relationships, practice your communication skills. Prepare to demonstrate how you've successfully handled customer queries in the past and how you can effectively convey information to both clients and team members.
✨Showcase Your Estimating Skills
Be ready to discuss your experience with estimating costs. Bring examples of how you've calculated prices based on materials and labour in previous roles, and be prepared to walk through your thought process during the interview.
✨Prepare Questions for Them
Think of insightful questions to ask about the company’s processes and customer relationship management software. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
