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For Companies At a Glance
- Tasks: Manage key retail/FMCG accounts, ensuring customer satisfaction and seamless project delivery.
- Company: Join a leading print management company in Europe focused on outstanding service and quality.
- Benefits: Enjoy a competitive salary, dynamic work environment, and opportunities for professional growth.
- Why this job: Be part of a passionate team dedicated to client success and innovative solutions.
- Qualifications: Strong FMCG/retail knowledge, excellent customer service skills, and problem-solving abilities required.
- Other info: Flexible workload approach and creativity are essential for this role.
The predicted salary is between 50000 - 55000 ÂŁ per year.
A leading print and communications company is looking to grow its client services team. As a Senior Account Manager, you will be the primary point of contact for the most valued clients within the commercial, retail and financial sectors; responsible for ensuring client satisfaction, managing client expectations, and driving long-term relationships. You will play a critical role in understanding client needs, coordinating with internal production teams to deliver on those needs, and identifying opportunities for upselling and crossâselling our products and services. This role requires exceptional communication skills, strategic thinking, and a deep understanding of client management.
Accountabilities and ResponsibilitiesClient Relationship Management
Develop and maintain strong, longâlasting relationships with key clients, serving as their primary point of contact.
Regularly engage with clients to understand their needs, objectives, and challenges.
Account Growth
Identify opportunities to grow accounts through upselling and crossâselling services and solutions. Proactively present new ideas and strategies to clients to help them achieve their goals.
Project Management
Oversee the delivery of projects and services to clients, ensuring they are completed on time, within scope, and within budget.
Coordinate with internal teams to manage resources and timelines effectively.
Strategic Planning
Collaborate with clients to develop and execute strategic account plans that align with their business objectives. Provide insights and recommendations to enhance their experience.
Act as an escalation point for client issues, working quickly to resolve concerns and maintaining high client satisfaction levels.
Communicate issues and solutions clearly to both clients and internal teams.
CrossâFunctional Collaboration
Work closely with sales, marketing, product development, and other teams to ensure the client\âs needs are being met and to support the development of tailored solutions.
Client Onboarding
Lead the onboarding process for new clients, ensuring a smooth transition and setting clear expectations. Provide training and support to help clients maximise the value of the company\âs services.
Market & Industry Knowledge
Stay informed about industry trends, market conditions, and competitors to provide relevant insights to clients and to position the company as a trusted advisor.
Skills and Key Competencies
Strong relationshipâbuilding and interpersonal skills
Excellent communication, negotiation, and presentation abilities
Strategic thinker with a problemâsolving mindset
Proven track record of growing client accounts and driving revenue
Ability to manage multiple projects and deadlines in a fastâpaced environment
The ability to learn new software systems both internally and client management tools
Familiarity with specific industry knowledge within a data and production environment
ClientâFocused
A strong commitment to delivering value and satisfaction to clients, understanding their needs, and proactively addressing them.
Leadership
Ability to lead and inspire crossâfunctional teams, influence with authority, and drive clientâfocused outcomes.
Comfortable working in a dynamic environment with experience in prioritising client needs in a fastâpaced industry.
Develops solutions to deliver great results; tries new and different ways to address work problems; identifies opportunities to optimise resources, reduce expenses and/or increase revenues.
Teamwork
Works cooperatively with others, inside and outside the organisation, to accomplish objectives and achieve goals.
Accountability
Accepts responsibility; takes pride in personal contribution toward the company\âs goals and successes; delivers on commitments.
Client Focus
Collaborates and behaves in ways that delivers an exceptional client experience with high quality products and services; focuses energy on discovering, understanding, and meeting the needs of the client; develops and sustains productive relationships that are built on trust and fosters client loyalty.
Developing Self
Committed to learning by identifying personal strengths and development needs; proactively seeks opportunities to reach personal potential and continually enhance contribution.
Inspire Trust
Demonstrates behaviours of honest, courage, integrity, and respect; behaves in ways that build a \âSpeak Up\â culture where individuals are encouraged to safely raise, discuss, and address ethical concerns.
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Senior Account Manager employer: Harrison Scott Associates
Contact Detail:
Harrison Scott Associates Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Senior Account Manager
â¨Tip Number 1
Network with professionals in the FMCG and retail sectors. Attend industry events, webinars, or local meetups to connect with potential colleagues or clients. This can help you gain insights into the latest trends and challenges in the industry, making you a more attractive candidate.
â¨Tip Number 2
Familiarise yourself with the specific print management services offered by leading companies. Understanding their processes and how they cater to FMCG clients will give you an edge during interviews, as you can demonstrate your knowledge of the industry and its demands.
â¨Tip Number 3
Prepare to discuss your previous experiences in managing client accounts, particularly in the FMCG or retail sectors. Be ready to share specific examples of how you've successfully handled client relationships, resolved issues, and delivered results that align with customer satisfaction.
â¨Tip Number 4
Showcase your problem-solving skills by thinking of innovative solutions to common challenges faced in account management. During interviews, present these ideas to demonstrate your proactive approach and ability to adapt to changing circumstances in the fast-paced retail environment.
We think you need these skills to ace Senior Account Manager
Some tips for your application đŤĄ
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Senior Account Manager in the FMCG/Retail sector. Tailor your application to highlight relevant experience and skills that align with the job description.
Craft a Compelling CV: Your CV should clearly showcase your experience in account management, particularly within the FMCG or retail industries. Use quantifiable achievements to demonstrate your impact in previous roles, such as successful campaigns or client satisfaction metrics.
Write a Tailored Cover Letter: In your cover letter, express your passion for customer service and your understanding of the FMCG/Retail landscape. Mention specific examples of how you've successfully managed client relationships and delivered solutions in past positions.
Proofread and Edit: Before submitting your application, take the time to proofread your documents. Check for any spelling or grammatical errors, and ensure that your writing is clear and professional. A polished application reflects your attention to detail.
How to prepare for a job interview at Harrison Scott Associates
â¨Showcase Your FMCG/Retail Knowledge
Make sure to highlight your understanding of the FMCG and retail sectors during the interview. Prepare examples of how your previous experience aligns with the needs of the role, particularly in terms of customer service and managing client relationships.
â¨Demonstrate Problem-Solving Skills
Be ready to discuss specific challenges you've faced in past roles and how you resolved them. This will showcase your creativity and ability to think on your feet, which is crucial for a Senior Account Manager.
â¨Prepare for Stakeholder Management Questions
Since the role involves liaising with various stakeholders, prepare to discuss your experience in managing different relationships. Think about how youâve successfully communicated and collaborated with clients and team members in the past.
â¨Emphasise Flexibility and Adaptability
The job requires someone who can adapt to changing workloads and priorities. Share examples that demonstrate your flexibility and willingness to embrace change, as well as how you manage multiple tasks effectively.
