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- Tasks: Manage client relationships and coordinate print and mailing campaigns.
- Company: Join a rapidly growing print and mailing company in the West Midlands.
- Benefits: Enjoy a competitive salary and opportunities for rapid career advancement.
- Why this job: Be part of a dynamic team, enhancing client experiences and driving business growth.
- Qualifications: Experience in client management and knowledge of direct mail processes preferred.
- Other info: Training provided for software like Salesforce and Tharstern MIS.
The predicted salary is between 36000 - 60000 £ per year.
Job Title: Print & DM Account Manager
Salary: Highly Competitive Salary
Location: West Midlands
Reference: J78987
Contact: Telephone: 0141 647 6688
Job Description:
Our client is a print and mailing company experiencing significant growth. They are seeking an Account Manager to join the Client Services Team, with opportunities for rapid career advancement to Account Director for highly motivated candidates.
This role requires extensive experience in client relationship management and a thorough understanding of customer journey processes in print, direct mail, mailing fulfillment, and UK & International Postage services.
Duties & Responsibilities:
- Support the Client Services team with administration and campaign coordination, including quoting clients within 2 hours, following up on quotations, booking mailing campaigns on Tharstern MIS, managing queries, and maintaining accurate records in Salesforce and Tharstern.
- Act as a key contact for clients, proactively updating them throughout campaign processes.
- Coordinate with Data, Print, Operations, and Finance teams to ensure timely and accurate mailing dispatches and manage client credit limits and invoice payments.
- Manage orders from quotation to invoicing, including raising invoices within 48 hours of mailing or pro-forma invoices for new business.
- Engage with existing and potential clients to grow business, under the guidance of the Account Director.
- Assist in raising quotations and follow-up calls for new business inquiries.
- Enhance client experience and support revenue and margin growth through proactive initiatives.
- Explore ways to reduce costs and maximize postage profit margins.
- Maintain and develop industry knowledge to support personal and team growth.
- Identify and implement process improvements to enhance client satisfaction and business performance.
Skills & Qualifications:
- Positive team player, capable of working under pressure and contributing to a supportive team culture.
- Methodical, diligent, and accurate in multi-tasking.
- Knowledge of direct mail, mailing fulfillment, and postal services in the UK and internationally.
- Experience with Salesforce and Tharstern MIS is desirable; training will be provided.
- Proficiency in Microsoft Office Suite: Excel, Outlook, Teams, Word.
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Print & DM Account Manager employer: Harrison Scott Associates
Contact Detail:
Harrison Scott Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Print & DM Account Manager
✨Tip Number 1
Familiarise yourself with the print and direct mail industry. Understanding the nuances of mailing fulfillment and UK & International Postage services will give you an edge in conversations with potential employers.
✨Tip Number 2
Network with professionals in the print and mailing sector. Attend industry events or join relevant online forums to connect with people who can provide insights and possibly refer you to job openings.
✨Tip Number 3
Brush up on your Salesforce and Tharstern MIS skills. Even if you haven't used these systems extensively, showing a willingness to learn and adapt can impress hiring managers.
✨Tip Number 4
Prepare to discuss how you've enhanced client experiences in previous roles. Be ready to share specific examples of how you've contributed to revenue growth or improved processes, as this aligns closely with the responsibilities of the role.
We think you need these skills to ace Print & DM Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client relationship management and knowledge of print and direct mail services. Use specific examples that demonstrate your skills in managing campaigns and working with teams.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention how your background aligns with the responsibilities listed, such as coordinating campaigns and enhancing client experiences.
Highlight Relevant Skills: In your application, emphasise your proficiency in tools like Salesforce and Tharstern MIS, as well as your ability to work under pressure and manage multiple tasks. These are key skills for the Print & DM Account Manager position.
Showcase Industry Knowledge: Demonstrate your understanding of the print and mailing industry in your application. Mention any previous experience or knowledge you have regarding UK and international postage services, as this will set you apart from other candidates.
How to prepare for a job interview at Harrison Scott Associates
✨Know Your Stuff
Make sure you have a solid understanding of print and direct mail processes. Familiarise yourself with the customer journey in these areas, as well as the specific services offered by the company. This will show your genuine interest and help you answer questions confidently.
✨Showcase Your Client Management Skills
Prepare examples from your past experiences where you've successfully managed client relationships. Highlight how you’ve proactively communicated with clients and resolved issues, as this role heavily relies on maintaining strong client connections.
✨Be Ready to Discuss Process Improvements
Think about ways you could enhance client satisfaction or improve operational efficiency. Be prepared to discuss any ideas you have for reducing costs or maximising profit margins, as this shows your initiative and forward-thinking approach.
✨Demonstrate Team Spirit
This role requires collaboration with various teams. Share examples of how you've worked effectively within a team environment, especially under pressure. Emphasising your ability to contribute positively to team culture will resonate well with the interviewers.
