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For Companies At a Glance
- Tasks: Lead a dynamic team to deliver exceptional client service and drive business growth.
- Company: Join a thriving company with a collaborative and supportive culture.
- Benefits: Enjoy autonomy, ongoing development, and real career progression opportunities.
- Why this job: Make a real impact by shaping client services and influencing business success.
- Qualifications: Proven leadership experience and strong client management skills required.
- Other info: Ideal for problem solvers who thrive in fast-paced environments.
The predicted salary is between 43200 - 72000 £ per year.
Are you a natural leader with a passion for delivering exceptional client service? Do you thrive in a fast-paced environment where no two days are the same? We’re looking for a proactive, people-focused Head of Client Services to take ownership of key client relationships, drive team performance, and champion service excellence across a thriving, growing business. In this pivotal role, you’ll be the strategic link between our clients and our internal teams—ensuring every project runs smoothly, every opportunity is maximised, and every client feels valued.
What you’ll be doing
- Manage and mentor a team of Account Managers, ensuring workloads are balanced and support is always available.
- Act as a trusted partner to clients, representing our company as a value-added solutions provider.
- Monitor all account performance, trends and turnover within your designated portfolio.
- Oversee day-to-day production support including task management, issue resolution and invoicing.
- Ensure documentation and processes are fully compliant and delivered to the highest standards.
- Participate in production and pre-production meetings to support both existing and new projects.
- Track, measure and improve client satisfaction through surveys and review meetings.
- Attend key client reviews, helping identify service improvements and new revenue opportunities.
- Provide monthly reporting on client and department performance.
- Work in partnership with Sales to support onboarding of new contracts.
What you’ll bring
- Proven experience managing clients at both board and operational level.
- Strong leadership skills with the ability to motivate, develop and manage a team.
- Solid working knowledge of Direct Mail & Transactional Mail processes.
- Practical understanding of data, lithographic printing & finishing, digital & laser.
- Experience managing multiple complex projects while staying calm under pressure.
- A commercial mindset with an understanding of job costings and timely invoicing.
- A methodical approach, exceptional attention to detail and strong administration skills.
- Excellent interpersonal, verbal and written communication skills.
- Proficiency across MIS platforms (Shuttleworth preferred), Microsoft applications and Outlook.
If you enjoy solving problems, improving processes, and consistently raising the bar, this is the perfect opportunity to make a real impact.
Why join?
- A collaborative and supportive culture.
- Opportunity to shape the client services function and influence business growth.
- Real autonomy and trust in your role.
- Ongoing development and career progression.
Head of Client Services in London employer: Harrison Scott Associates
Contact Detail:
Harrison Scott Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Client Services in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential colleagues on LinkedIn. You never know who might have the inside scoop on your dream job!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their client service approach and think of examples from your experience that align with their values. This will show you’re not just another candidate, but someone who truly gets what they’re about.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. Focus on articulating your leadership style and how you’ve driven team performance in past roles—this is key for a Head of Client Services position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team and contributing to our mission of service excellence.
We think you need these skills to ace Head of Client Services in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the job description. Highlight your leadership experience and client management skills, as these are key for the Head of Client Services role. We want to see how you’ve inspired teams and built strong client relationships!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about client service and how your experience aligns with our needs. Share specific examples of how you've driven team performance and improved client satisfaction.
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention times when you’ve tackled challenges head-on. We love candidates who can stay calm under pressure and find innovative solutions, so give us the details on how you’ve done this in past roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Harrison Scott Associates
✨Know Your Clients Inside Out
Before the interview, research the company’s key clients and their industries. Understand their needs and challenges so you can demonstrate how your leadership can enhance client relationships and service delivery.
✨Showcase Your Leadership Style
Prepare examples of how you've successfully managed and mentored teams in the past. Highlight specific situations where your leadership made a difference, especially in fast-paced environments, to show you can inspire confidence and drive performance.
✨Demonstrate Problem-Solving Skills
Be ready to discuss how you've tackled complex projects and resolved issues under pressure. Use the STAR method (Situation, Task, Action, Result) to structure your answers and illustrate your proactive approach to problem-solving.
✨Communicate with Clarity
Practice articulating your thoughts clearly and concisely. Since excellent communication is key for this role, consider doing mock interviews with a friend or mentor to refine your verbal and written communication skills.
