At a Glance
- Tasks: Manage customer portfolios and oversee the entire supply chain process.
- Company: Dynamic company with a supportive and international work environment.
- Benefits: Competitive salary, full-time contract, and occasional travel opportunities.
- Other info: Work in a fast-paced environment with experienced colleagues in central London.
- Why this job: Join a collaborative team and make a real impact on customer satisfaction.
- Qualifications: 3-5 years in B2B customer service or business administration required.
The predicted salary is between 30000 - 40000 £ per year.
As a Customer Service Representative, you will be responsible for managing a defined customer portfolio, overseeing the entire supply chain process from planning and forecasting to order fulfilment and invoicing. You’ll play a crucial role in ensuring customer satisfaction and supporting sales activities to achieve business targets.
Responsibilities
- Maintain day‑to‑day communication with customers, handling all aspects of the supply chain process including basic data management, forecasting, order processing, customer delivery processing and coordination, deviation management, and invoicing.
- Collaborate with Sales Managers to support their sales activities and address any deviations from sales targets.
- Coordinate stock consignment, handle claims, and monitor credit situations.
- Liaise with transport companies to ensure timely delivery and compliance with regulations.
- Engage in daily interaction with customers in the UK and overseas office, Customer Service colleagues across Europe, and closely cooperate with stakeholders such as warehouses and transport companies.
- Collaborate closely with internal teams both in the UK and with Sales Managers, Technical Service, and Planning departments.
- Take initiatives and contribute to the development of company working processes.
Qualifications
- Service‑minded individual who enjoys solving problems in the best interests of both the customer and the company.
- Positive, accommodating, and responsive in interactions.
- Knowledge of working with supply chain and managing business interactions with customers and other service providers.
- 3‑5 years of experience, preferably in a B2B customer service role or business administration.
- Methodical worker who plans tasks effectively, meets deadlines, and maintains calmness in a fast‑paced environment.
- Good knowledge of the MS Office suite.
- Experience working with an ERP system.
Benefits
- Our client offers a highly international, welcoming, and challenging work environment.
- Collaborative and supportive team environment with experienced and professional colleagues.
- Competitive salary package and benefits.
- Initial contract period of a 1‑year full‑time contract.
- Workplace at centrally located office in London, with full‑time presence Monday to Friday.
- Occasional travel opportunities to customers and mills overseas.
Customer Service Representative - London - £Competitive Salary employer: Harrison Scott Associates
Join a dynamic and international team as a Customer Service Representative in the heart of London, where you will thrive in a collaborative and supportive work environment. With a competitive salary and benefits, this role offers excellent opportunities for professional growth while engaging with a diverse customer portfolio. Experience the excitement of working closely with sales teams and stakeholders across Europe, all within a centrally located office that fosters innovation and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative - London - £Competitive Salary
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Customer Service Representative role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research common questions for customer service roles and practice your responses. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your problem-solving skills.
✨Tip Number 3
Show off your skills! If you’ve got experience with supply chain management or ERP systems, make sure to highlight that in conversations. We want to see how you can bring value to the team, so don’t be shy about sharing your achievements!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. So, go ahead and submit your application today!
We think you need these skills to ace Customer Service Representative - London - £Competitive Salary
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any relevant supply chain knowledge to show us you’re the perfect fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how your background aligns with our needs. Keep it friendly and professional, just like we are at StudySmarter.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. We love candidates who can think on their feet and come up with solutions that benefit both customers and the company.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Harrison Scott Associates
✨Know Your Supply Chain Basics
Brush up on your knowledge of supply chain processes, especially those related to order fulfilment and invoicing. Being able to discuss these topics confidently will show that you understand the role and can hit the ground running.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experience where you've successfully resolved customer issues or improved processes. This will demonstrate your service-minded approach and ability to think on your feet, which is crucial for this role.
✨Familiarise Yourself with ERP Systems
If you have experience with any ERP systems, be ready to talk about it. If not, do a bit of research on common systems used in customer service and supply chain management. This shows initiative and readiness to learn.
✨Practice Your Communication Skills
Since you'll be liaising with various stakeholders, practice clear and concise communication. Consider doing mock interviews with friends or family to refine your responses and ensure you come across as positive and accommodating.
