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- Tasks: Lead major client accounts and oversee direct-mail campaigns from planning to delivery.
- Company: A leading marketing production organisation with a focus on direct-mail fulfilment.
- Benefits: Competitive salary, benefits package, and opportunities to work with national brands.
- Why this job: Join a stable, growing company and make an impact on high-profile marketing campaigns.
- Qualifications: Experience in direct-mail manufacturing and strong communication skills required.
- Other info: Collaborative teams and significant investment in technology for career growth.
The predicted salary is between 36000 - 60000 £ per year.
A leading marketing production and direct-mail fulfilment organisation is seeking an experienced Account Director to oversee key client relationships and ensure the successful delivery of complex, high-volume direct-mail campaigns. This is a senior customer-facing role that requires deep, hands-on understanding of Direct Mail manufacturing processes — not the print management or broker side. The successful candidate will be responsible for managing major accounts, guiding clients through the full production lifecycle, and ensuring operational excellence from brief to dispatch.
Key Responsibilities
- Act as the strategic lead for major client accounts in the Direct Mail sector.
- Oversee the full lifecycle of direct-mail campaigns from planning to production and delivery.
- Work closely with production teams to forecast work volumes, book jobs accurately, and ensure smooth workflow.
- Provide expert guidance on print production data handling, personalisation, enclosing, and postal optimisation.
- Anticipate client needs, resolve issues proactively, and ensure all projects meet quality, cost, and time expectations.
- Produce accurate job estimates and schedules, working collaboratively with internal manufacturing teams.
- Maintain strong, consultative relationships with senior client stakeholders.
- Analyse campaign performance and production data to drive continuous improvement.
About You
Experience and expertise
- Proven experience as an Account Director, Senior Account Manager, or Client Services Lead within a direct-mail manufacturing environment.
- In-depth understanding of print production, data processing, personalisation, enclosing, finishing, and mailing workflows.
- Experience forecasting workloads, planning capacity, and booking jobs directly into production.
- Highly organised, detail-driven, and comfortable managing multiple complex live projects.
- Excellent communication skills and the ability to manage large clients with confidence and credibility.
- Commercially aware with strong problem-solving and decision-making skills.
What's On Offer
- Competitive salary and benefits package.
- Opportunity to work with major national brands and high-profile marketing campaigns.
- A stable, growing organisation with significant investment in technology and production capability.
- Supportive, collaborative operational and client-service teams.
Account Director – Direct Mail (Manufacturing) in London employer: Harrison Scott Associates
Contact Detail:
Harrison Scott Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Director – Direct Mail (Manufacturing) in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the direct mail and manufacturing sectors. Attend industry events, join relevant online groups, and don’t be shy about reaching out to potential contacts on LinkedIn.
✨Tip Number 2
Showcase your expertise! When you get the chance to chat with hiring managers or during interviews, make sure to highlight your hands-on experience with direct mail processes. Share specific examples of how you've successfully managed campaigns from start to finish.
✨Tip Number 3
Prepare for those tricky questions! Think about the challenges you've faced in previous roles and how you overcame them. Being able to discuss these experiences will show your problem-solving skills and readiness for the Account Director role.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for talented individuals who can bring their expertise to our team. Plus, it’s a great way to ensure your application gets the attention it deserves.
We think you need these skills to ace Account Director – Direct Mail (Manufacturing) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Account Director in Direct Mail. Highlight your experience in managing client relationships and overseeing direct-mail campaigns, as this is what we’re really looking for!
Showcase Your Expertise: Don’t just list your skills; demonstrate them! Use specific examples from your past roles that showcase your understanding of print production processes and how you’ve successfully managed complex projects.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about direct mail and how your experience aligns with our needs. Keep it engaging and personal – we want to get to know you!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Harrison Scott Associates
✨Know Your Direct Mail Inside Out
Make sure you brush up on your knowledge of direct mail manufacturing processes. Understand the nuances of print production, data handling, and personalisation. This will not only help you answer technical questions but also show that you're genuinely passionate about the industry.
✨Showcase Your Client Management Skills
Prepare examples from your past experiences where you've successfully managed major accounts. Highlight how you’ve built strong relationships with clients and navigated complex projects. This will demonstrate your ability to handle the senior customer-facing role they’re looking for.
✨Be Ready to Discuss Campaign Performance
Familiarise yourself with key metrics and performance indicators in direct mail campaigns. Be prepared to discuss how you've used data analysis to drive improvements in past projects. This shows that you can not only manage but also enhance client campaigns effectively.
✨Anticipate Questions About Problem-Solving
Think of scenarios where you've proactively resolved issues during a project. Prepare to share these stories, focusing on your decision-making process and the outcomes. This will highlight your ability to anticipate client needs and ensure operational excellence.
