At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer service in the printing industry.
- Company: Join a leading print and communications giant with strong market presence.
- Benefits: Attractive salary, career development, and a supportive work environment.
- Other info: Opportunity for personal growth in a fast-paced, innovative company.
- Why this job: Make a real impact by solving client challenges and enhancing customer relationships.
- Qualifications: Experience in customer service and the printing sector is essential.
The predicted salary is between 40000 - 50000 £ per year.
We have a great opportunity to join a print and communications giant whose turnover dominates a large portion of the market and who has undergone further expansion with unparalleled resources and financial backing. We are looking for a solution-oriented problem solver from the printing industry with the ability to deal with difficult client situations, ensuring they are resolved efficiently and to the client’s satisfaction. A candidate well versed in generating innovative and effective solutions to meet customer requirements will be perfect for this role.
Embarking on the role of Customer Service Team Leader, you will be responsible for day-to-day management of a team of Account Managers within a busy Customer Services Department. Your team will cover a number of vertical sectors with a mix of internal and external clients, and you must have the ability to develop and manage this team to its full potential. Supporting our client’s business objective of providing Excellent Customer Service, you will form strong and long-lasting relationships with customers.
This role requires someone with a proven capability in managing a customer services team as well as experience in a printing environment with no fail deadlines. Excellent people-management and customer-relationship skills are essential for this role along with a desire to make change and improvements.
Responsibilities- Manage and develop customer relationships through regular communication, ensuring teams understand client work streams and SLAs are adhered to.
- Lead the team of Account Managers: conduct regular one-to-ones, mentor and coach, conduct annual appraisals, salary reviews, training, and personal development, ensuring documentation is generated.
- Provide training and instruction where required and ensure it is documented.
- Ensure processes are followed, continuously review them to identify improvements and more efficient ways of working.
- Coordinate pricing for clients on new products, produce relevant proposals, maintain accurate rate cards and validate billing at month-end.
- Provide advice and assistance to customers on products, services, design and production methods, including data format requirements, manufacturing capability, postage options and postal provider pricing.
- Understand vertical sectors and the document life-cycles within these sectors.
- Ensure client requests are acknowledged and queries are responded to in a timely manner; manage complaints and ensure formal responses are provided. Attend service reviews with clients as required.
Qualifications: Candidates must demonstrate a level of emotional control and resilience, and the ability to analyse relevant information to make informed suggestions. They must be highly organised with the ability to plan and organise a busy workload with minimal supervision, and be meticulous about presentation and communication quality. Applicants must be resident in the UK and have recently worked in the print, packaging or paper sectors.
Customer Service Team Leader - East Midlands - £Attractive salary in Leicester employer: Harrison Scott Associates
Join a leading print and communications giant in the East Midlands, where you will thrive in a dynamic work culture that prioritises employee development and innovation. With an attractive salary and unparalleled resources, this role offers you the chance to lead a dedicated team while fostering strong client relationships and driving exceptional customer service. Embrace the opportunity for personal growth and contribute to a company that values your input and encourages meaningful change.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Team Leader - East Midlands - £Attractive salary in Leicester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Harrison Scott Associates. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Harrison Scott Associates before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Team Leader - East Midlands - £Attractive salary in Leicester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Harrison Scott Associates:Your cover letter is your chance to shine! Tell us why you want to work at Harrison Scott Associates specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Harrison Scott Associates!
How to prepare for a job interview at Harrison Scott Associates
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
