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- Tasks: Support the sales team by managing customer queries and ensuring timely order delivery.
- Company: Dynamic company in the Southern Home Counties with a focus on quality service.
- Benefits: Competitive salary of circa £27k pa and opportunities for career growth.
- Other info: Fast-paced environment with a focus on teamwork and customer service excellence.
- Why this job: Join a proactive team and make a real difference in customer satisfaction.
- Qualifications: Commercial awareness and understanding of print production processes are essential.
The predicted salary is between 27000 - 27000 £ per year.
We are looking for a high calibre account exec who will be an integral and pro‑active member of the sales department, providing first class administration support and back‑up for their designated account team.
The role includes:
- Working in conjunction with your account team to develop a thorough understanding of your customers’ needs to ensure their requirements are met and they receive the customer service as detailed in their specific Service Level Agreement.
- Responding to customers and suppliers queries in a timely and effective manner.
- Receiving quote requests from the customer and providing accurate and detailed responses within the target response time.
- Confirming, monitoring and progressing orders to ensure all work is delivered within schedule, budget and quality standards.
- Managing the production board for your account team, ensuring it is always up to date and contains the correct information.
- Managing the website imagery for your account team.
- Managing call‑offs to ensure delivery as requested.
- Ensuring that customers' stock stored and produced is pro‑actively monitored and that stock levels are maintained to a sufficient quantity to meet the agreed customers’ requirements.
- Making arrangements for customers to receive specified reports as and when required.
- Successfully purchasing stock – the price, quality and availability of which meet the requirements confirmed by the customer.
- Obtaining and comparing quotes from our preferred suppliers, clearly recognising commercially viable prices that will result in maximum profit.
- Monitoring the progress of orders to ensure they arrive with the customer on or earlier than the delivery date originally agreed.
- Managing artwork and proof submission and approval between the supplier and the client.
The applicant should have:
- A good degree of commercial awareness.
- A good understanding of print production equipment and process capabilities.
- A good understanding of quality standards as they relate to production procedures and processes.
- An understanding of the critical importance of specific quality and service criteria within the finished product.
- An understanding of relevant administrative procedures and documentation and how they relate to customer and function.
Account Executive – Kent - Southern Home Counties - Circa £27k pa employer: Harrison Scott Associates
Contact Detail:
Harrison Scott Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Executive – Kent - Southern Home Counties - Circa £27k pa
✨Tip Number 1
Get to know the company inside out! Research their values, products, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! Be ready to explain how your skills align with the role of an Account Executive. Highlight your understanding of customer service and how you can contribute to the sales department's success.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace Account Executive – Kent - Southern Home Counties - Circa £27k pa
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Account Executive role. Highlight your experience in sales support and customer service, as these are key for us. Use specific examples that show how you've met customer needs in the past.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you're passionate about this role and how your skills align with our needs. Be sure to mention your understanding of print production and quality standards, as these are crucial for the position.
Showcase Your Commercial Awareness: We love candidates who understand the business side of things. In your application, demonstrate your commercial awareness by discussing how you've successfully managed budgets or improved processes in previous roles.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Harrison Scott Associates
✨Know Your Stuff
Before the interview, make sure you have a solid understanding of the print production process and the specific quality standards relevant to the role. Brush up on any technical terms or equipment that might come up during the conversation.
✨Show Off Your Commercial Awareness
Be prepared to discuss how you can contribute to the company's bottom line. Think about examples from your past experiences where you've successfully managed costs or improved efficiency, and be ready to share those stories.
✨Customer Service is Key
Since this role involves a lot of customer interaction, think of instances where you've gone above and beyond for a client. Highlight your ability to respond to queries promptly and effectively, as well as how you ensure customer satisfaction.
✨Stay Organised
The job requires managing multiple tasks and keeping everything up to date. Bring examples of how you've successfully juggled various responsibilities in the past, and maybe even share your favourite tools or methods for staying organised.