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For Companies At a Glance
- Tasks: Provide top-notch service, repairs, and installations for printing presses across the UK.
- Company: Join a leading printing press supplier with a strong reputation.
- Benefits: Enjoy a competitive salary, company car, and generous holiday allowance.
- Why this job: Be part of a dynamic team and make a real impact in the printing industry.
- Qualifications: Mechanical or electrical engineering qualifications and a full driving licence required.
- Other info: Great career growth opportunities and a supportive work environment.
The predicted salary is between 36000 - 60000 £ per year.
This is a truly fantastic career opportunity to work with one of the world’s leading Printing Press suppliers. Our prestigious Client has openings throughout the UK for experienced Field Service Professionals who have the ability to work on their own when fault finding at Customer Premises or within a Team when involved in equipment installations.
Essential Qualifications & Experience
- Recognised qualifications in Mechanical and/or Electrical Engineering
- Heavy engineering background ideally within Print or Packaging
- Full driving license
Overall Job Purpose
To deliver a first class level of service and support to customers ensuring excellent communication.
Job Responsibilities
- Provide service, repairs, installations and maintenance on equipment to Customers within the SLA agreements and as directed by the Line Manager.
- Carry out service calls promptly and efficiently.
- Provide excellent customer service.
- Follow up and resolve technical and parts issues to completion.
- Keep customer and Line Manager updated and informed.
- Attend all training courses and service meetings as requested.
- Provide customer telephone engineering support.
- Proficient use of software that impacts on a service Engineer’s responsibilities.
- Complete all relevant documentation and paperwork ensuring it is received by the appropriate administrator on time.
- Develop an in-depth knowledge of Equipment supplied by Company.
- Provide demonstrations on equipment as and when required.
- Maintain spare parts car stock, cost awareness and process warranty claims.
- Ensure service and maintenance calls are carried out and records retained.
- Work under own guidance when attending to on-site fault finding as well as being part of a team with installations.
- Maintain company property i.e. vehicle, tools, laptop, phone etc.
- Observe Health & Safety policies & procedures.
- Promote company products and feedback any relevant information back to the service and sales departments.
- Promote Company in a positive manner and demonstrate a polite and respectful attitude to customers and fellow colleagues.
Key Role Requirements
- Electrical and/or Mechanical skills
- Communication skills – verbal and written
- IT skills e.g. Windows operating system knowledge, installation of drivers and software, Microsoft Office
- Customer service focus
- Interpersonal skills
- Adaptability
- Team player with the ability to complete individual tasks
- Attention to detail and accuracy
Remuneration
The role comes with a highly competitive salary and excellent additional earnings potential. Benefits include company car, phone, iPad, life assurance, pension, 25 days holidays + bank holidays.
All enquiries in strictest confidence. Please send CVs in MS Word format: .doc / .docx
Field Service Engineer in Goosnargh employer: Harrison Scott Associates
Contact Detail:
Harrison Scott Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer in Goosnargh
✨Tip Number 1
Network like a pro! Reach out to your connections in the printing and engineering sectors. Attend industry events or join relevant online forums. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Showcase your skills! When you get the chance, demonstrate your mechanical and electrical expertise during interviews. Bring along examples of past projects or challenges you've tackled to impress potential employers.
✨Tip Number 3
Be proactive! If you see a company you’d love to work for, don’t wait for them to post a job. Reach out directly through our website and express your interest. A little initiative can go a long way!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can keep you fresh in their minds. Mention something specific from your conversation to show you were engaged and are genuinely interested in the role.
We think you need these skills to ace Field Service Engineer in Goosnargh
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your mechanical and electrical engineering qualifications. We want to see how your experience aligns with the role, so don’t be shy about showcasing your heavy engineering background, especially in print or packaging.
Show Off Your Skills: In your application, emphasise your communication skills and customer service focus. We’re looking for someone who can keep customers informed and provide top-notch support, so let us know how you’ve done this in the past!
Be Detail-Oriented: Attention to detail is key for this role. When filling out your application, double-check for any typos or errors. We appreciate a well-organised application that reflects your ability to maintain accurate records and documentation.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity. Plus, it’s super easy!
How to prepare for a job interview at Harrison Scott Associates
✨Know Your Stuff
Make sure you brush up on your mechanical and electrical engineering knowledge, especially as it relates to printing presses. Be ready to discuss your past experiences in heavy engineering and how they relate to the role.
✨Show Off Your Customer Service Skills
Since this role involves a lot of customer interaction, prepare examples of how you've provided excellent service in the past. Think about specific situations where you resolved issues or went above and beyond for a client.
✨Be Ready for Technical Questions
Expect some technical questions during the interview. Familiarise yourself with common faults and maintenance procedures related to printing equipment. This will show that you’re not just a people person but also technically savvy.
✨Demonstrate Team Spirit
Even though the job requires independent work, being a team player is crucial. Prepare to discuss how you've collaborated with others in previous roles, especially during installations or troubleshooting sessions.
