At a Glance
- Tasks: Lead a team to create an exceptional customer experience strategy.
- Company: Award-winning business focused on innovation and collaboration.
- Benefits: Highly attractive package with resources to make a real impact.
- Other info: Opportunity to work with cutting-edge technology and develop your career.
- Why this job: Shape customer experience at board level and drive growth.
- Qualifications: Proven leadership in customer service and strong analytical skills.
The predicted salary is between 80000 - 100000 € per year.
Reporting directly to the CEO, this is a high-impact, hands-on leadership role where you will define and deliver a best-in-class customer experience strategy. You will shape how customers interact with the business at every touchpoint, turning service excellence into a genuine commercial advantage.
The Opportunity
You will lead a large team across customer service and key account management, building a high-performance, customer-obsessed culture. Working closely with the Sales Director, you will ensure seamless onboarding of new customers, maximise lifetime value, and drive revenue through exceptional service and relationship management.
A key part of the role will be leading the evolution of an AI-enabled customer service platform, delivering real-time quotations and order updates, and enabling the business to scale efficiently without compromising service quality. Data, insight, automation and technology will be central to how you succeed.
Key Responsibilities
- Define and lead a customer experience strategy that differentiates the business in the market
- Own the full customer journey across digital and human touchpoints
- Lead, develop and inspire a multi-disciplinary customer team
- Partner with Sales, Operations and Technology to ensure joined-up execution
- Drive continuous improvement through data, insight and customer feedback
- Champion AI, automation and system optimisation to support scalable growth
What We’re Looking For
- Proven experience leading customer service or customer experience functions in fast-paced environments
- A strong track record of developing and delivering customer experience strategies
- Highly analytical and data-driven, with confidence turning insight into action
- Deep understanding of CRM systems, customer support platforms and live chat environments
- Experience working closely with technology teams to improve systems and processes
- Strong leadership and people management skills, with experience managing larger teams
- The ability to collaborate effectively across sales, operations and technology
- Experience in manufacturing or print would be advantageous, but not essential
Personal Attributes
- Bold, ambitious and growth-minded
- A natural leader who inspires trust, momentum and accountability
- Strategic in outlook, with the ability to execute at pace
- Comfortable navigating change, innovation and evolving technologies
- Passionate about developing people and delivering exceptional customer outcomes
Why Join?
This is a rare opportunity to shape customer experience at board level within a successful, award-winning business that genuinely values innovation, collaboration and service excellence. You will have the influence, backing and resources to make a lasting impact — and to define how customer experience drives the next phase of growth.
Head of Client Services - South East England - £Highly Attractive Package employer: Harrison Scott Associates
Join a forward-thinking company in South East England that prioritises innovation and collaboration, offering an exceptional work culture where your leadership can truly make a difference. With a highly attractive package and a commitment to employee growth, you will have the opportunity to shape a best-in-class customer experience strategy while leading a passionate team dedicated to service excellence. This role not only allows you to influence the future of customer interactions but also provides access to cutting-edge technology and resources to drive meaningful change.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Client Services - South East England - £Highly Attractive Package
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their customer experience strategy and think about how your skills can enhance it. We want to see you shine, so practice common interview questions and come armed with examples of your past successes.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It’s also a chance to reiterate why you’re the perfect fit for leading their customer service team.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications directly from candidates who are genuinely interested in joining us. Plus, it gives you a better chance to showcase your passion for delivering exceptional customer outcomes.
We think you need these skills to ace Head of Client Services - South East England - £Highly Attractive Package
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in customer service and strategy development. We want to see how your skills align with our mission to deliver a best-in-class customer experience.
Showcase Your Leadership Skills:As a potential leader, it’s crucial to demonstrate your ability to inspire and manage teams. Share specific examples of how you've built a customer-obsessed culture and led teams to success in fast-paced environments.
Be Data-Driven:We love candidates who can turn insights into action! Highlight your analytical skills and any experience you have with CRM systems or customer support platforms. Show us how you've used data to drive improvements in customer experience.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for this exciting opportunity to shape customer experience at a strategic level.
How to prepare for a job interview at Harrison Scott Associates
✨Know Your Customer Experience Strategy
Before the interview, take some time to research and understand the company's current customer experience strategy. Be ready to discuss how you would enhance it and what innovative ideas you could bring to the table. This shows that you're not just interested in the role but are also thinking about how to make a real impact.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past, especially in fast-paced environments. Highlight your ability to inspire and develop a customer-obsessed culture. Use specific metrics or outcomes to demonstrate your effectiveness as a leader.
✨Emphasise Data-Driven Decision Making
Since the role requires a strong analytical mindset, be prepared to discuss how you've used data and insights to drive improvements in customer service. Bring examples of how you've turned feedback into actionable strategies that enhanced customer satisfaction and loyalty.
✨Familiarise Yourself with AI and Technology
Given the focus on AI-enabled customer service platforms, brush up on relevant technologies and trends in the industry. Be ready to discuss how you can leverage automation and system optimisation to improve customer interactions and scale operations without sacrificing quality.
