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- Tasks: Deliver top-notch customer service and manage print projects for clients.
- Company: Leading provider of integrated multi-channel marketing services.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Work both on-site in Glasgow and remotely, with travel flexibility.
- Why this job: Join a dynamic team and make a real impact on client satisfaction.
- Qualifications: Strong communication skills and experience in customer-facing roles.
The predicted salary is between 28000 - 28000 £ per year.
A leading provider of integrated multi-channel marketing services is looking for an Account Manager to deliver a pro‑active consultative print management service whilst ensuring that all customer service levels are met and that the client is satisfied with the service received. 50 percent of the role will require you to work on the client’s site in Glasgow to provide exemplary customer service, concise and accurate information. You will be involved in project initiatives to add value to the client and improve processes, costs and to ensure service levels and quality is monitored, managed and maintained. The other 50% of the role will require you to work from home to maintain a number of other accounts based in England. There will be a requirement to attend review meetings with these clients, so an element of flexibility to travel will be required.
Key Responsibilities
- Customer Service – be able to interpret client requirements into cost‑effective, achievable solutions on time, in budget and to a high standard
- Print Management – to include Direct Mail campaigns, Digital, Litho, POS, promotional and exhibitions, Distribution and handle work placed from conception through to invoice
- Print Procurement – from suppliers, client specified suppliers and bespoke niche requirements to be sourced from the market
- Co‑ordinate artwork creation on behalf of the client upon request with the company and with external agencies
- Manage all administration and document processes of working with the clients
- Collate and create monthly Management Information to include work produced, added value, innovation and savings
- Monthly/Quarterly meetings with client
Requirements
- The successful candidate will ideally be an experienced communicator and possess excellent customer facing skills preferably gained in an on‑site customer environment.
- It is essential that the candidate is a dynamic, strong, confident individual who can work on their own initiative, be pro‑active, work under pressure and possess exceptional project and time management skills.
- Possess intermediate or advanced PC Literacy skills with a good working knowledge of the Microsoft Office Suite.
- It is essential they have the ability to use their own initiative, work with minimal supervision, and are a punctual, reliable, flexible individual of smart appearance.
Account Manager - Scotland - circa £28k pa in England employer: Harrison Scott Associates
Contact Detail:
Harrison Scott Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager - Scotland - circa £28k pa in England
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for an Account Manager role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and its services thoroughly. Be ready to discuss how your skills can help improve their client service and project management. Show them you’re the perfect fit for their team!
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities that might just be perfect for you. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace Account Manager - Scotland - circa £28k pa in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Account Manager. Highlight your customer service experience and any relevant project management skills. We want to see how you can deliver that pro-active consultative service!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your experience with print management and how you can add value to our clients. Remember, we love a good story!
Show Off Your Communication Skills: Since this role requires excellent communication, make sure your application reflects that. Use clear, concise language and check for any typos. We want to see that you can convey information effectively, just like you would with our clients.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Harrison Scott Associates
✨Know Your Client
Before the interview, research the company and its clients thoroughly. Understand their services, recent projects, and how they position themselves in the market. This will help you demonstrate your knowledge and show that you're genuinely interested in providing exemplary customer service.
✨Showcase Your Communication Skills
As an Account Manager, strong communication is key. Prepare examples of how you've effectively communicated with clients in the past. Be ready to discuss how you interpret client requirements into actionable solutions, as this will highlight your consultative approach.
✨Demonstrate Project Management Prowess
Be prepared to talk about your project management experience. Share specific instances where you've successfully managed projects from conception to completion, especially in a print management context. Highlight your ability to work under pressure and meet deadlines.
✨Flexibility and Initiative
Since the role requires working both on-site and from home, emphasise your flexibility and ability to work independently. Discuss how you manage your time effectively and provide examples of when you've taken the initiative to improve processes or add value to a client.