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- Tasks: Manage customer accounts and ensure projects are completed on time and within budget.
- Company: Join an award-winning print and communications company focused on customer satisfaction.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a team that values creativity and delivers impactful campaigns for clients.
- Qualifications: 4+ years in Direct Mail fulfillment; knowledge of postal services and print management systems required.
- Other info: Opportunity to support colleagues and enhance your customer service skills.
The predicted salary is between 36000 - 60000 £ per year.
Job Title: DM Account Manager
Salary: Above Average
Location: Kent
Reference: J79006
Contact:
Telephone:
Categories: , , ,
Our client is an award winning, customer centric print and communications company that understands the intricacies and quirks essential to ensuring its customers make the most of their campaigns. Following significant expansion, they are looking for an Account Manager to provide best in the business customer service and account management to all of customers and prospects. The Account Manager will provide accurate quotations and turning quotations into orders; produce accurate and clear works instruction for the production teams to fulfil any projects; and ensure that all projects run on time and to budget.
To apply for this role, you must have at least 4 years’ Direct Mail fulfilment and postage account management experience; knowledge of postal services and products across DSA and Royal Mail; good working knowledge of Direct Mail machinery capabilities; and experience using Print Management information systems
Key Roles and Responsibilities
. Estimating and invoicing of DM and Print projects.
. Project managing all DM and print projects.
. Providing support and cover for your colleagues.
. Providing high end customer service.
. Regularly contact existing client base to chase opportunities and follow up quotations to convert to orders.
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DM Account Manager employer: Harrison Scott Associates
Contact Detail:
Harrison Scott Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land DM Account Manager
✨Tip Number 1
Familiarise yourself with the latest trends in Direct Mail and postal services. Understanding the nuances of DSA and Royal Mail will not only help you in interviews but also demonstrate your commitment to staying updated in the industry.
✨Tip Number 2
Network with professionals in the print and communications sector. Attend industry events or join relevant online forums to connect with others who can provide insights or even refer you to opportunities at companies like ours.
✨Tip Number 3
Prepare to discuss specific examples from your past experience where you've successfully managed Direct Mail projects. Highlighting your ability to meet deadlines and stay within budget will resonate well with hiring managers.
✨Tip Number 4
Showcase your customer service skills during any interactions. Since the role emphasises high-end customer service, be ready to share how you've gone above and beyond for clients in previous roles.
We think you need these skills to ace DM Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in Direct Mail fulfillment and account management. Emphasise any relevant skills, such as knowledge of postal services and print management systems, to align with the job requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your customer service skills and your ability to manage projects effectively. Mention specific examples from your past experiences that demonstrate your capability to provide best-in-class service.
Highlight Relevant Experience: In your application, clearly outline your 4+ years of experience in the industry. Include details about your familiarity with Direct Mail machinery and any successful projects you've managed to strengthen your application.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors or typos. A polished application reflects your attention to detail, which is crucial for an Account Manager role.
How to prepare for a job interview at Harrison Scott Associates
✨Know Your Direct Mail Inside Out
Make sure you brush up on your knowledge of Direct Mail fulfillment and postal services. Be prepared to discuss specific examples from your past experience that demonstrate your expertise in managing accounts and understanding the intricacies of postal products.
✨Showcase Your Customer Service Skills
Since the role emphasises best-in-class customer service, think of instances where you've gone above and beyond for a client. Prepare to share these stories to illustrate your commitment to customer satisfaction and how you handle challenging situations.
✨Familiarise Yourself with Print Management Systems
As the job requires experience with Print Management information systems, be ready to talk about the systems you've used in the past. Highlight any specific projects where you successfully utilised these tools to manage workflows or improve efficiency.
✨Prepare for Project Management Questions
Expect questions about how you manage multiple projects simultaneously. Think of examples where you ensured projects were completed on time and within budget, and be ready to discuss your approach to prioritising tasks and communicating with production teams.
