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For Companies At a Glance
- Tasks: Build strong relationships with clients and drive business growth through excellent service.
- Company: Join a leading provider of customer communication services in North England.
- Benefits: Highly competitive salary, career development, and a supportive team environment.
- Why this job: Make a real impact by enhancing client experiences and driving innovation.
- Qualifications: Strong interpersonal skills and experience in a corporate environment.
- Other info: Endless opportunities to learn and grow in your career.
The predicted salary is between 36000 - 60000 ÂŁ per year.
We are on the search for commercially minded Client Relationship Manager. With a passion for client care, and an ability to network, you will develop strong working relationships within key accounts, developing existing services and growing contracts. This role requires candidates with excellent interpersonal and communication skills.
What you will do:
- Develop and maintain excellent working relationships at all levels across your designated accounts.
- Work closely with clients on all business activity and gain a holistic view of the overall contract.
- Gain in-depth knowledge of your client’s business sector.
- Promote a culture of continuous improvement by hosting regular service reviews across your accounts and encouraging open and honest feedback.
- Ensure that our client is delivering an excellent service to customers. You will be required to host service reviews and then pass feedback regularly. This requires you to develop a strong understanding of all services and products currently delivered to your accounts.
- Act as the client liaison for escalations.
- Understand client’s needs and ensure correct positioning. Identify and win any new business opportunities.
- Guarantee that clients are aware of capabilities and range of services. This may include presenting or performing product demonstrations.
- Draft solution specifications and calculate and submit quotations for new business.
- Cooperate with pre-sales teams and facilitate scoping and business analysis. Ensure full understanding of any requirement and be able to draft the appropriate solution.
- Draft and submit tender responses with support from the commercial team. Draft and maintain client contract documents such as Service Manuals and SLAs.
If you are a strategic thinker with a desire and ability to understand the “big picture” then we would love to hear from you. This is a great opportunity to join a leading provider of customer communication services. Candidates must have experience working in a large corporate company environment with a high degree of financial competence. You must also have an ability to construct innovative bid solutions. It is a chance to join a network of some of the most experienced, innovative and dedicated people in the country. Our client will provide endless opportunities to learn new skills, develop in your career and grow.
Client Relationship Manager employer: Harrison Scott Associates
Contact Detail:
Harrison Scott Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Relationship Manager
✨Tip Number 1
Networking is key! Get out there and connect with people in the industry. Attend events, join online forums, or even reach out on LinkedIn. The more connections you make, the better your chances of landing that Client Relationship Manager role.
✨Tip Number 2
Show off your interpersonal skills! When you get the chance to meet potential employers or clients, be sure to demonstrate your excellent communication abilities. Practice active listening and engage in meaningful conversations to leave a lasting impression.
✨Tip Number 3
Do your homework on the company! Understand their services, values, and client base. This knowledge will help you tailor your approach during interviews and discussions, showing that you're genuinely interested in contributing to their success.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you prepare for interviews and ace those service reviews. Plus, applying directly shows your enthusiasm and commitment to joining our team.
We think you need these skills to ace Client Relationship Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Client Relationship Manager role. Highlight your experience in client care and relationship building, as well as any relevant achievements that showcase your skills in networking and communication.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for client care and how you can contribute to our team. Be sure to mention specific examples of how you've developed strong working relationships in the past.
Showcase Your Understanding of the Sector: Demonstrate your knowledge of the business sector relevant to the role. This shows us that you’re not just applying for any job, but that you understand the industry and are ready to hit the ground running.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Harrison Scott Associates
✨Know Your Client Inside Out
Before the interview, dive deep into understanding the client's business sector. Familiarise yourself with their challenges, competitors, and market trends. This will not only impress your interviewers but also help you articulate how you can add value to their operations.
✨Showcase Your Interpersonal Skills
As a Client Relationship Manager, strong communication is key. Prepare examples of how you've successfully built relationships in the past. Think about specific situations where your interpersonal skills made a difference, and be ready to share these stories during the interview.
✨Prepare for Service Reviews
Since hosting service reviews is part of the role, practice how you would conduct one. Be ready to discuss how you would gather feedback, promote continuous improvement, and ensure clients are satisfied. This shows that you understand the importance of client care and are proactive in your approach.
✨Demonstrate Your Strategic Thinking
The job requires a strategic mindset, so come prepared with examples of how you've identified new business opportunities or improved existing services. Think about how you can present innovative solutions and draft compelling proposals that align with the client's needs.
