At a Glance
- Tasks: Lead supply chain planning and customer service in a dynamic manufacturing environment.
- Company: Reputable international packaging manufacturer focused on innovation and sustainability.
- Benefits: Competitive salary, career development opportunities, and a collaborative work culture.
- Other info: Join a fast-paced team dedicated to continuous improvement and operational excellence.
- Why this job: Make a real impact by optimising supply chains and enhancing customer satisfaction.
- Qualifications: 5+ years in supply chain planning with strong leadership and analytical skills.
Our client is a well‑established international packaging manufacturing business with a strong reputation for innovation, operational excellence, and sustainability. Serving a diverse customer base across multiple sectors, the company is committed to delivering high‑quality products and exceptional service while continuously improving its operations and supply chain performance.
This is an exciting opportunity for an experienced Supply Chain Manager to take ownership of end‑to‑end supply chain planning and customer service activities within a fast‑paced manufacturing environment.
The Role
Reporting into senior leadership, the Supply Chain Manager will be responsible for ensuring the efficient flow of materials, products, and information from suppliers through to customers. The successful candidate will lead planning and customer service functions, balancing demand, production, inventory, and service requirements while driving continuous improvement initiatives across the business. This is primarily an office‑based position with occasional customer visits as required.
Key Responsibilities
- Develop and execute manufacturing and supply plans to ensure product availability while optimising inventory levels and cost.
- Lead demand planning and forecasting activities in collaboration with Sales, Finance, and other key stakeholders.
- Manage the customer order process, ensuring efficient order fulfilment and excellent customer communication.
- Monitor and improve customer service performance, including OTIF delivery and lead‑time management.
- Lead Sales & Operations Planning (S&OP / IBP) processes to align demand, supply, and financial objectives.
- Manage inventory policies, safety stock levels, and stock‑turn performance.
- Work closely with procurement, production, and logistics teams to address capacity constraints and supply challenges.
- Identify supply chain risks and implement mitigation and business continuity plans.
- Drive operational improvements using Lean, Six Sigma, and other continuous improvement methodologies.
- Produce performance reports, KPIs, and scenario analyses for senior management.
- Lead, coach, and develop planning and customer service teams.
- Build and maintain strong customer relationships, ensuring a customer‑focused culture throughout the business.
- Support the onboarding of new customers and products into the operation.
- Manage internal supply chain flows and cross‑site coordination activities.
- Provide hands‑on support to planning and customer service teams when required.
About You
To be successful in this role, you will bring a strong background in supply chain planning within a manufacturing environment, coupled with proven leadership experience and a continuous improvement mindset.
Essential Experience & Skills
- 5+ years' experience in supply chain planning, demand planning, operations, or a related field.
- Experience leading or owning planning processes within a manufacturing environment.
- Strong leadership and people management skills with the ability to motivate and develop teams.
- Excellent customer service focus and stakeholder management capability.
- Demonstrated success in driving process improvements and operational efficiencies.
- Strong commercial awareness and experience interacting directly with customers.
- Hands‑on approach with the willingness to support operational activities when required.
- Advanced numerical and analytical skills, including strong Excel capability.
- High energy, proactive attitude, and strong sense of ownership and accountability.
- Ability to quickly understand technical products and manufacturing processes.
Technical Competencies
- Production scheduling
- Demand forecasting and statistical planning
- MRP and capacity planning
- Inventory optimisation and control
- S&OP / Integrated Business Planning
- ERP and supply chain planning systems
- Data analysis and KPI reporting (Excel, Power BI, Tableau or similar)
Leadership Competencies
- Strong analytical and problem‑solving skills
- Effective communicator and influencer across multiple functions
- Strategic thinker with a focus on execution and results
- Skilled stakeholder manager capable of building collaborative relationships
- Experience leading change and continuous improvement initiatives
- Ability to perform effectively in fast‑paced operational environments
Supply Chain Manager in City of Westminster employer: Harrison Scott Associates
Our client is an exceptional employer, offering a dynamic work environment that fosters innovation and operational excellence in the packaging manufacturing sector. With a strong commitment to sustainability and continuous improvement, employees benefit from a culture that prioritises professional growth and development, alongside competitive compensation and a focus on teamwork. Located in a vibrant area, this role as a Supply Chain Manager provides the opportunity to lead impactful initiatives while building strong customer relationships in a fast-paced setting.
StudySmarter Expert Advice🤫
We think this is how you could land Supply Chain Manager in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to your connections in the supply chain industry and let them know you're on the lookout for new opportunities. You never know who might have the inside scoop on a job opening or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its supply chain processes. Show them you understand their operations and can bring value to their team. Tailor your answers to highlight your experience in demand planning and continuous improvement.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values, especially those committed to sustainability and innovation. Use our website to find roles that excite you and match your skills in supply chain management.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can set you apart from other candidates. Reiterate your enthusiasm for the role and mention something specific from the interview that resonated with you.
We think you need these skills to ace Supply Chain Manager in City of Westminster
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Supply Chain Manager role. Highlight your experience in supply chain planning and any leadership roles you've held. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about supply chain management and how you can contribute to our client's success. Keep it engaging and relevant to the job description.
Showcase Your Achievements:When detailing your experience, focus on specific achievements that demonstrate your impact in previous roles. Use metrics where possible to show how you’ve improved processes or customer service – we love numbers!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Harrison Scott Associates
✨Know Your Supply Chain Inside Out
Before the interview, make sure you brush up on your knowledge of supply chain management principles, especially in a manufacturing context. Be ready to discuss specific methodologies like Lean and Six Sigma, and how you've applied them in past roles.
✨Showcase Your Leadership Skills
As a Supply Chain Manager, you'll need to demonstrate strong leadership abilities. Prepare examples of how you've successfully led teams, managed conflicts, or driven process improvements. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Understand the Company’s Values
Research the company’s commitment to innovation and sustainability. Be prepared to discuss how your values align with theirs and how you can contribute to their goals. This shows that you're not just looking for any job, but that you're genuinely interested in their mission.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and decision-making abilities. Think about potential supply chain challenges and how you would address them. Practising these scenarios can help you articulate your thought process clearly during the interview.
