Account Manager - Print & Communications in City of Westminster

Our client is a growing print and communications business experiencing an exciting period of expansion. They are now looking for an Account Manager to join their Client Services team. This is a fantastic opportunity for someone with strong client relationship skills, a positive mindset, and a proactive, adaptable approach to work. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and takes pride in delivering excellent client experiences. While previous experience in print or mailing is helpful, attitude, energy, and a can-do approach are far more important — full training will be provided.

Key Responsibilities

• Support the Client Services team with day-to-day administration and campaign coordination to ensure clients receive a seamless and positive experience. This includes preparing and following up quotations promptly, booking campaigns onto internal systems, responding to daily queries, and keeping CRM and job management systems accurate and up to date.
• Act as a key point of contact for assigned clients, proactively keeping them informed as campaigns progress and ensuring clear, timely communication throughout the process.
• Work collaboratively with internal teams (Client Services, Data, Print, Operations and Finance) to ensure campaigns are delivered on time, in full, and to a high standard of accuracy.
• Manage orders from quotation through to invoice, including raising invoices within agreed timeframes and supporting pro-forma invoicing where required.
• Maintain regular, proactive contact with existing and occasional clients to strengthen relationships, increase engagement, and support account growth, under the guidance of the Account Director.
• Support the Account Director with new business enquiries, including preparing quotations and following up with prospective clients when required.
• Take initiative to improve client experience, identify opportunities to add value, and support revenue and margin growth across the team.
• Assist with creating sample packs and other materials for prospective clients.
• Look for opportunities to improve internal processes and ways of working, always with a view to enhancing client satisfaction and business performance.

Skills & Attributes Required

• A positive, energetic, and adaptable team player who remains calm and constructive under pressure. Contributing to a supportive, collaborative, and can-do team culture is essential.
• Strong organisational skills with the ability to manage multiple tasks, priorities, and deadlines with attention to detail and accuracy.
• Confident communicator with a professional, client-focused approach and a natural ability to build rapport.
• Proactive mindset — someone who takes ownership, uses initiative, and looks for solutions rather than problems.
• Comfortable working with systems and technology; experience using CRM or MIS platforms (e.g. Salesforce, Tharstern) is beneficial but not essential — training will be provided.
• Competent with Microsoft Office (Excel, Outlook, Teams and Word).
• A willingness to learn and develop, with ambition to grow within the role and progress longer-term.