At a Glance
- Tasks: Build strong relationships with clients and drive business growth through excellent service.
- Company: Join a leading provider of customer communication services with a dynamic team.
- Benefits: Highly competitive salary, career development opportunities, and a supportive work environment.
- Other info: Endless opportunities to learn and grow within a dedicated and innovative team.
- Why this job: Make a real impact by enhancing client experiences and driving innovative solutions.
- Qualifications: Experience in corporate environments and strong interpersonal skills are essential.
The predicted salary is between 50000 - 65000 £ per year.
We are on the search for commercially minded Client Relationship Manager.
With a passion for client care, and an ability to network, you will develop strong working relationships within key accounts, developing existing services and growing contracts.
This role requires candidates with excellent interpersonal and communication skills.
What you will do: Develop and maintain excellent working relationships at all levels across your designated accounts.
Work closely with clients on all business activity and gain a holistic view of the overall contract.
Gain in-depth knowledge of your client’s business sector.
Promote a culture of continuous improvement by hosting regular service reviews across your accounts and encouraging open and honest feedback.
Ensure that our client is delivering an excellent service to customers.
You will be required to host service reviews and then pass feedback regularly.
This requires you to develop a strong understanding of all services and products currently delivered to your accounts.
Act as the client liaison for escalations.
Understand client’s needs and ensure correct positioning.
Identify and win any new business opportunities.
Guarantee that clients are aware of capabilities and range of services.
This may include presenting or performing product demonstrations.
Draft solution specifications and calculate and submit quotations for new business.
Cooperate with pre‑sales teams and facilitate scoping and business analysis.
Ensure full understanding of any requirement and be able to draft the appropriate solution.
Draft and submit tender responses with support from the commercial team.
Draft and maintain client contract documents such as Service Manuals and SLAs.
If you are a strategic thinker with a desire and ability to understand the “big picture” then we would love to hear from you.
This is a great opportunity to join a leading provider of customer communication services.
Candidates must have experience working in a large corporate company environment with a high degree of financial competence.
You must also have an ability to construct innovative bid solutions.
It is a change to join a network of some of the most experienced, innovative and dedicated people in the country.
Our client will provide endless opportunities to learn new skills, develop in your career and grow.
We ask that you only apply for any of our vacancies if you are resident in the UK, and you work / have recently worked in the print, packaging or paper sectors. #J-18808-Ljbffr
Client Relationship Manager - North England - £Highly Competitive Package in Cardiff employer: Harrison Scott Associates
As a leading recruitment company in the print, packaging, and paper sectors, we pride ourselves on fostering a dynamic work culture that prioritises employee growth and development. Our hands-on approach allows team members to engage directly with clients and projects, providing unique opportunities for career advancement, including potential progression to general manager roles within just a few years. With a commitment to supporting our employees' ambitions and a collaborative environment, we are an excellent employer for those seeking meaningful and rewarding careers in a thriving industry.
StudySmarter Expert Advice🤫
We think this is how you could land Client Relationship Manager - North England - £Highly Competitive Package in Cardiff
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Harrison Scott Associates. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Harrison Scott Associates before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Relationship Manager - North England - £Highly Competitive Package in Cardiff
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Harrison Scott Associates:Your cover letter is your chance to shine! Tell us why you want to work at Harrison Scott Associates specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Harrison Scott Associates!
How to prepare for a job interview at Harrison Scott Associates
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
