Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage client relationships and coordinate mailing campaigns with a dynamic team.
- Company: Fast-growing print and mailing company in the West Midlands.
- Benefits: Highly competitive salary, career progression, and supportive team culture.
- Why this job: Join a vibrant team and make a real impact in client services.
- Qualifications: Experience in client management and knowledge of direct mail services.
- Other info: Opportunity for fast-track career growth to Account Director.
The predicted salary is between 36000 - 60000 £ per year.
Our client is a print and mailing company which is going through a significant growth period. They are now looking for an Account Manager to join the Client Services Team. There is great scope for fast-track career progression to Account Director for a highly driven candidate.
This role requires significant experience in professional client relationship management and requires a full awareness of the customer journey processes and techniques in modern print, direct mail / mailing fulfilment and UK & International Postage services.
Duties & Key Responsibilities:
- Support your Client Services team with all the administration & campaign co-ordination duties associated with keeping our Clients delighted. This includes quoting Clients (within 2 hours whenever possible) & following up on quotations to seek the order.
- Book multiple mailing campaigns onto our client's Tharstern MIS system, deal with many daily queries & tasks, keep Salesforce & Tharstern accurate and perform any other ad-hoc duties required by your Account Director / team.
- Act as a key point of contact for your team's Clients and be pro-active in your approach to keeping clients updated and informed as mailing campaigns go through the factory and are despatched.
- Consult with your Client Services team members, the Data Team, Print Team & the Operations Team to ensure each mailing goes out on time in full and with total accuracy.
- Liaise with the Finance Team to remain aware of Client credit limits and timely payment of invoices.
- Manage the order from quotation to invoice, raising Client invoices within 48 hours of mailing despatch or raising 'pro-forma' invoices for new business and postage.
- Maintain regular pro-active contact with existing and occasional Clients to develop the spend, frequency of use and profitability for the company, under the guidance of the Account Director.
- Support in raising new business quotations & follow up calls seeking to open new accounts.
- Use your own initiative to enhance our Client's experience collaborating with us and supporting and encouraging the revenue & margin growth of your team.
- Seek out ways to maximise postage gross profit margin by exploring multiple ways to reduce buying-in costs.
- Create samples packs for potential Clients.
- Maintain and develop your own knowledge within the mail & post industry to support your own progression.
- Take an initiative-taking approach to work processes & procedures, identifying areas of improvement when necessary to enhance Client experience & the business's performance overall.
Skills Required:
- Be a positive team member, even when under pressure. Our client considers it vital that the Account Manager contributes to a happy & positive team culture.
- Methodical approach to work, being able to multi-task and work with elevated levels of diligence and accuracy.
- Knowledge of direct mail / mailing fulfilment services & UK & International postal services.
- Experience of Salesforce & Tharstern MIS is desirable – but training will be given.
- Proficiency in Microsoft Office Package: Excel, Outlook, Teams & Word is required.
Print + DM Account Manager in Birmingham employer: Harrison Scott Associates
Contact Detail:
Harrison Scott Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Print + DM Account Manager in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the print and mailing industry. Attend events, join online forums, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for those interviews by researching the company inside out. Understand their services, recent projects, and client base. This will help us tailor our answers and show that we’re genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Get a friend or family member to do mock interviews with you. Focus on common questions for Account Managers and how you can highlight your experience in client relationship management and campaign coordination.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s get you that job!
We think you need these skills to ace Print + DM Account Manager in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Print & DM Account Manager role. Highlight your experience in client relationship management and any relevant skills in print and mailing services. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for the industry and explain why you're the perfect fit for this role. Don’t forget to mention how you can contribute to our positive team culture.
Showcase Your Initiative: In your application, give examples of how you've taken initiative in previous roles. Whether it's improving processes or enhancing client experiences, we love to see candidates who are proactive and ready to make a difference!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Harrison Scott Associates
✨Know Your Stuff
Make sure you brush up on your knowledge of print and direct mail services. Understand the customer journey processes and be ready to discuss how you can enhance client experiences. This will show that you're not just interested in the role, but that you’re genuinely invested in the industry.
✨Showcase Your Team Spirit
Since teamwork is crucial for this role, be prepared to share examples of how you've contributed positively to a team environment in the past. Highlight your ability to remain calm under pressure and how you support your colleagues, as this aligns with the company’s values.
✨Be Proactive
Demonstrate your proactive approach by discussing how you’ve taken initiative in previous roles. Whether it’s improving processes or enhancing client relationships, showing that you can think ahead will set you apart from other candidates.
✨Ask Smart Questions
Prepare thoughtful questions about the company’s growth plans and how the Account Manager role fits into that vision. This not only shows your interest but also gives you insight into how you can contribute to their success.
