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- Tasks: Support clients and manage campaigns in a fast-paced print and communications environment.
- Company: A growing print and communications business with a vibrant team culture.
- Benefits: Full training provided, career growth opportunities, and a supportive work environment.
- Why this job: Join a dynamic team and make a real impact on client experiences.
- Qualifications: Strong communication skills and a proactive, adaptable mindset are essential.
- Other info: Perfect for those who thrive under pressure and love problem-solving.
The predicted salary is between 36000 - 60000 £ per year.
Our client is a growing print and communications business experiencing an exciting period of expansion. They are now looking for an Account Manager to join their Client Services team. This is a fantastic opportunity for someone with strong client relationship skills, a positive mindset, and a proactive, adaptable approach to work.
This role is ideal for someone who thrives in a fast‐paced environment, enjoys problem‐solving, and takes pride in delivering excellent client experiences. While previous experience in print or mailing is helpful, attitude, energy, and a can‐do approach are far more important — full training will be provided.
Key Responsibilities- Support the Client Services team with day‐to‐day administration and campaign coordination to ensure clients receive a seamless and positive experience. This includes preparing and following up quotations promptly, booking campaigns onto internal systems, responding to daily queries, and keeping CRM and job management systems accurate and up to date.
- Act as a key point of contact for assigned clients, proactively keeping them informed as campaigns progress and ensuring clear, timely communication throughout the process.
- Work collaboratively with internal teams (Client Services, Data, Print, Operations and Finance) to ensure campaigns are delivered on time, in full, and to a high standard of accuracy.
- Manage orders from quotation through to invoice, including raising invoices within agreed timeframes and supporting pro‐forma invoicing where required.
- Maintain regular, proactive contact with existing and occasional clients to strengthen relationships, increase engagement, and support account growth, under the guidance of the Account Director.
- Support the Account Director with new business enquiries, including preparing quotations and following up with prospective clients when required.
- Take initiative to improve client experience, identify opportunities to add value, and support revenue and margin growth across the team.
- Assist with creating sample packs and other materials for prospective clients.
- Look for opportunities to improve internal processes and ways of working, always with a view to enhancing client satisfaction and business performance.
- A positive, energetic, and adaptable team player who remains calm and constructive under pressure. Contributing to a supportive, collaborative, and can‐do team culture is essential.
- Strong organisational skills with the ability to manage multiple tasks, priorities, and deadlines with attention to detail and accuracy.
- Confident communicator with a professional, client‐focused approach and a natural ability to build rapport.
- Proactive mindset — someone who takes ownership, uses initiative, and looks for solutions rather than problems.
- Comfortable working with systems and technology; experience using CRM or MIS platforms (e.g. Salesforce, Tharstern) is beneficial but not essential — training will be provided.
- Competent with Microsoft Office (Excel, Outlook, Teams and Word).
- A willingness to learn and develop, with ambition to grow within the role and progress longer‐term.
Account Manager – Print & Communications in Birmingham employer: Harrison Scott Associates
Contact Detail:
Harrison Scott Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager – Print & Communications in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the print and communications industry. Attend events, join online forums, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, and think about how your skills can add value to their team. We want you to shine, so practice common interview questions and have some examples ready that showcase your client relationship skills.
✨Tip Number 3
Follow up after your interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It’s a great chance to reiterate why you’re the perfect fit for the Account Manager position and keep you fresh in their minds.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to navigate and keeps everything in one place for us to review your application.
We think you need these skills to ace Account Manager – Print & Communications in Birmingham
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see your positive mindset and energy reflected in your words. Don’t be afraid to show us how you can bring a can-do attitude to the role.
Tailor Your Application: Make sure to tailor your application to the Account Manager position. Highlight your client relationship skills and any relevant experience, even if it’s not directly in print or mailing. We value attitude over experience, so focus on what makes you a great fit!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-organised information that showcases your strong communication skills. Remember, we’re looking for someone who can manage multiple tasks and communicate effectively with clients.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive, which is exactly what we’re looking for!
How to prepare for a job interview at Harrison Scott Associates
✨Know Your Client Relationship Skills
Make sure to highlight your client relationship skills during the interview. Think of specific examples where you've successfully managed client interactions or resolved issues. This will show that you understand the importance of building rapport and maintaining strong relationships.
✨Show Off Your Problem-Solving Skills
Prepare to discuss how you've tackled challenges in previous roles. The company values a proactive mindset, so share instances where you've identified problems and implemented solutions. This will demonstrate your ability to thrive in a fast-paced environment.
✨Familiarise Yourself with Their Systems
While experience with CRM or MIS platforms isn't essential, it’s a good idea to familiarise yourself with common systems like Salesforce. Mention any relevant experience you have with technology and express your willingness to learn new tools quickly.
✨Emphasise Your Team Player Attitude
The role requires collaboration with various internal teams, so be ready to discuss how you work well in a team setting. Share examples of how you've contributed to a positive team culture and supported your colleagues in achieving shared goals.
