Are you a proactive customer service professional with a solid background in print and packaging manufacturing?
We are recruiting on behalf of an established, market-leading manufacturer of sustainable print and packaging solutions. Operating from a state-of-the-art, purpose-built facility, our client is expanding rapidly and looking for a high-performing Account Manager to serve as the key bridge between valued clients and internal operational teams.
This is a dynamic, fast-paced role ideal for someone who thrives on building strong customer relationships, maintaining immaculate attention to detail, and keeping manufacturing workflows seamless.
Key Responsibilities
- Client Relationship Management: Act as the primary, professional point of contact for key accounts, building trust and maintaining high customer confidence.
- Order Processing & Accuracy: Manage sales orders from enquiry to completion, ensuring accurate pricing, timely order entry (within 24 hours), and precise documentation using ERP systems (e.g., Radius).
- Cross-Departmental Liaison: Work closely with Purchasing, Planning, and Production teams to ensure raw material availability and seamless schedule execution.
- Production Prep: Prepare and check detailed job packs 5 days in advance of production runs to ensure smooth operational flow.
- Proactive Account Coordination: Manage customer usage forecasts, support trial orders alongside sales teams, and resolve any customer enquiries or issues within a targeted 24-48-hour window.
What We’re Looking For
- Industry Experience: Minimum 2 years’ experience working within the print, flexible packaging, or manufacturing sectors.
- ERP & Systems Savvy: Proficiency in ERP systems (Radius or similar manufacturing/packaging software is a plus) along with strong MS Office skills (Excel, Word, Outlook).
- Proactive & Resilient: A confident communicator at all levels with strong problem-solving skills who excels under deadline pressure.
- Attention to Detail: Meticulous accuracy when handling job packs, customer specs, and order entries.
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Account Manager - Derbyshire - £Depending on Experience employer: Harrison Scott Associates
Harrison Scott Associates is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. With a strong focus on employee growth, we provide ample opportunities for professional development and career advancement, particularly in the thriving direct mail sector across South East England. Our commitment to motivating high-performing teams ensures that you will be part of a supportive environment where your contributions are valued and rewarded.
