Account Executive - Glasgow - £25k to £30k pa (depending on experience)

An opportunity to join a highly dynamic organisation. The purpose of the Account Executive role is to support the Account Managers in the delivery and engagement with their client to protect existing contracts and identify and deliver long term sustainable growth.

Responsibilities

• Production of high-quality informative management information reporting for regular provision.
• Provide appropriate high-level data and analysis of monthly management reports.
• Monitor delivery of services across multiple services to ensure they are meeting contracted service level agreements and exceeding customer expectations.
• Provide first point of contact for clients and internal teams for the clients you manage.
• Provide timely, clear and informative communication.
• Where risk or problem is identified, work with peers to eliminate the risk and/or rectify the problem swiftly, minimising impact to customers.
• Coordinate and compile a variety of daily, weekly and monthly management reporting with a focus on quality and service assurance.
• Develop a good understanding of the services offered to our client.
• Provide support when required to cover absence or holiday.
• Attend client or cross-site meetings when required – travel will be required on occasions but should be limited.

Person Specification / Qualifications

• The Account Executive should be self-motivated, task-oriented, client-focused and highly organised team player with excellent customer service skills, keen attention to detail and a proven ability to build effective working relationships.
• Minimum 2 years’ experience within a client support / customer service or first line support role.
• Proven ability to multi-task effectively and work to tight deadlines; excellent organisational and workload management skills.
• Positive communication and interpersonal skills at a very high level.
• Experience of data analysis – inspecting, transforming and modelling data to discover useful information, support decision-making.
• A keen attention to detail with a quality-focused approach.
• Experience of working in an environment where priorities are frequently changing.
• Proficient with Microsoft Office applications, especially Excel.
• High standard of numeracy and both written and verbal communication.
• Exceptional client focus and service excellence ethic.
• Extensive relationship and concurrent multi-stakeholder management experience.
• Confident communication (verbal and written) and presentation skills.

Contract: This is a 6-month contract with a strong possibility of leading to permanent.