At a Glance
- Tasks: Support guests and owners with check-ins, inquiries, and administrative tasks.
- Company: Join a family-oriented company focused on sustainability and integrity.
- Benefits: Enjoy a supportive work environment with opportunities for growth.
- Other info: Potential start date from 4th January 2027.
- Why this job: Make a difference in guest experiences while developing valuable skills.
- Qualifications: Customer service experience in hospitality or tourism is preferred.
The predicted salary is between 18900 - 23100 £ per year.
The Experience Team Member plays a vital frontline operational role, working under the direction and supervision of the Experience Manager (or General Manager).
This role carries no management or supervisory responsibilities and is focused on executing delegated daily tasks, guest reception, administrative processing, and frontline owner support.
Duties will include
- Carry out daily work schedules and delegated tasks assigned by the Experience Manager or General Manager.
- Support guest check-ins and check-outs efficiently, ensuring accurate booking processing.
- Greet guests warmly, deliver front-of-house service, and handle routine daily inquiries.
Owner and Contractor Support
- Assist owners with routine administrative tasks, warranty work follow-ups, aftersales queries, and compliance testing schedules (gas/electric) under managerial guidance.
- Act as the daily operational point of contact for external contractors regarding owner and accommodation works.
- Support the hosting and setup of owner events and park activities as directed by management.
Administration and Housekeeping Coordination
- Liaise directly with cleaners and linen providers on a daily basis to ensure holiday accommodation is prepped for arrivals.
- Assist the park and accounts teams with processing purchase orders, raising receipts, and logging invoices.
- Maintain accurate booking records, answer incoming phone calls, and manage routine office administration.
Skills Required
- Ability to take direction well, execute delegated tasks, and work as part of a team.
- Excellent customer service and frontline communication skills.
- Strong organisational and administrative multitasking abilities. Qualifications/Experience:
- Relevant customer-facing experience within hospitality, customer service, or tourism preferred.
As an employer, we are committed to providing a supportive, fair and well-structured working environment.
Our approach is shaped by our core values of Family, Sustainability, Integrity and Quality, and we reflect these in the way we support both the people we employ and the families we work with.
Family
We aim to create a respectful and welcoming atmosphere where our team members feel valued and included.
We believe in loyalty, continuity and working together to ensure the best possible experience for the children and families we support.
Sustainability
We are mindful of our impact on the community and the environment.
We work responsibly and encourage efficient use of resources, with a focus on creating long-term, positive outcomes for families and our wider surroundings.
Integrity
We are committed to transparency and honesty in all aspects of employment.
We build trust through clear communication, doing what we say we will do, and maintaining professional, reliable working relationships.
Quality
We strive for high standards in the support we provide.
We focus on doing the basics well, consistently, and are committed to providing the best possible experience for the child, the family and our staff.
We invest in good training, safe practices and a positive culture where everyone can do their best work.
We anticipate a potential start date from 4th January 2027 for this candidate successful in this post.
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Experience Team Member in Thirsk employer: Harrison Leisure
Harrison Leisure provides a vibrant work culture that emphasizes teamwork and collaboration. Employees have the opportunity to engage in diverse roles, from event management to customer service, fostering professional growth. The company is committed to delivering exceptional guest experiences, making it an attractive employer in the hospitality sector.
StudySmarter Expert Advice🤫
We think this is how you could land Experience Team Member in Thirsk
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Harrison Leisure. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Harrison Leisure
Don't be shy about reaching out to Harrison Leisure directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Experience Team Member in Thirsk
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Harrison Leisure and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Harrison Leisure
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
