At a Glance
- Tasks: Provide exceptional customer service and maintain a safe, clean environment for guests.
- Company: Join a supportive team focused on family values and sustainability.
- Benefits: Flexible hours, training opportunities, and a fun work atmosphere.
- Other info: Opportunity for career growth and teamwork in a dynamic setting.
- Why this job: Make a positive impact while working in a vibrant leisure environment.
- Qualifications: Great communication skills and a passion for customer service.
The predicted salary is between 31500 - 38500 £ per year.
As a Leisure Team Member, you will contribute to the overall success of the facilities by providing exceptional customer service and ensuring a safe, clean, and enjoyable environment for our holiday-home owners and guests.
Your responsibilities will involve assisting with the day-to-day operations of the pool and gym areas, engaging with patrons, and maintaining high standards of service.
- Pool Operations
- Monitor pool areas to ensure safety and adherence to facility rules.
- Assist with pool maintenance tasks, including water quality checks, cleaning, and equipment setup.
- Respond promptly to any pool-related incidents or emergencies and follow established protocols.
- Gym Assistance
- Provide assistance to guests using the gym, answering questions, and offering guidance on equipment usage.
- Assist in maintaining a clean and organized gym environment, including equipment sanitisation and storage.
- Customer Service
- Greet and assist guests, ensuring a positive and friendly experience.
- Process reservations, cancellations for the facilities.
- Address inquiries, resolve concerns, and provide information requested.
- Safety and Emergency Response
- Enforce safety regulations and respond promptly to emergencies, following established procedures.
- Stay current on first aid and CPR certifications, applying knowledge as needed.
- Facility Maintenance
- Conduct regular inspections of the pool and gym areas, reporting any maintenance or repair needs.
- Collaborate with other departments to address cleanliness and functionality concerns.
- Team Collaboration
- Work closely with other leisure team members and supervisors to ensure seamless facility operations.
- Participate in team meetings and training sessions as required.
- Any other duties as necessary to meet the needs of the Company.
- Health and Safety
- Promote and maintain a safe working culture across the park at all times
- Ensure compliance with all company health and safety policies and procedures
- Demonstrate and enforce safe working practices
- Ensure appropriate use of personal protective equipment (PPE) where required
- Report and manage all accidents, incidents, hazards, and near misses promptly
- Maintain a safe, clean, and well-organised working environment
Our Values
As an employer, we are committed to providing a supportive, fair and well-structured working environment.
Our approach is shaped by our core values of Family, Sustainability, Integrity and Quality, and we reflect these in the way we support both the people we employ and the families we work with.
Family
We aim to create a respectful and welcoming atmosphere where our team members feel valued and included.
We believe in loyalty, continuity and working together to ensure the best possible experience for the children and families we support.
Sustainability
We are mindful of our impact on the community and the environment.
We work responsibly and encourage efficient use of resources, with a focus on creating long-term, positive outcomes for families and our wider surroundings.
Integrity
We are committed to transparency and honesty in all aspects of employment.
We build trust through clear communication, doing what we say we will do, and maintaining professional, reliable working relationships.
Quality
We strive for high standards in the support we provide.
We focus on doing the basics well, consistently, and are committed to providing the best possible experience for the child, the family and our staff.
We invest in good training, safe practices and a positive culture where everyone can do their best work.
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Leisure Team Member employer: Harrison Holidays
Wild Rose Holiday Park is an exceptional employer that offers a vibrant work environment where creativity and culinary excellence thrive. With opportunities for professional growth, a supportive team culture, and the chance to lead a high-volume kitchen operation, this role is perfect for those looking to make a significant impact in the hospitality industry. Additionally, the availability of live-on-park accommodation and relocation support makes it an attractive option for candidates seeking a rewarding career in a lively setting.
StudySmarter Expert Advice🤫
We think this is how you could land Leisure Team Member
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Harrison Holidays. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Harrison Holidays
Don't be shy about reaching out to Harrison Holidays directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Leisure Team Member
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Harrison Holidays and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Harrison Holidays
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
