Hospitality Team Member in Leiston

Role Description: Hospitality Team Member will be an integral part of our service team, contributing to the overall guest experience. This role requires a customer-focused approach, strong communication skills.

Duties will include:

Customer Service

• Greet guests in a friendly and welcoming manner.
• Anticipate and address guest needs to ensure a positive experience.

Food and Beverage Service

• Take food and beverage orders, ensuring accuracy and attention to special requests.
• Serve meals and beverages to guests in a timely and courteous manner.
• Clear tables and maintain a clean and organized dining area.

Cleaning and Maintenance

• Perform regular inspections of the facilities and surrounding areas for cleanliness and safety.
• Report any maintenance issues to the appropriate personnel.

Equipment Management

• Set up and arrange furniture and umbrellas.

Collaboration with Other Departments

• Collaborate with kitchen staff to relay guest preferences and dietary restrictions.
• Work as a team to ensure a seamless and enjoyable guest experience.

Event Support

• Assist in the setup and breakdown of events and functions.
• Coordinate with event planners to meet guest requirements.
• Provide support during special events and promotions.

Cash Handling

• Handle cash transactions accurately and responsibly.
• Process payments, issue receipts, and reconcile cash drawers.
• Any other duties as necessary to meet the needs of the Company.

Skills Required

• Experience in a customer service or hospitality.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Basic knowledge of cash handling procedures.
• Willingness to work flexible hours, including evenings, weekends, and holidays.

Must be 18 years of age or older, as required by law to operate the bar and serve alcoholic beverages.

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