Hospitality Team Member (FTC) in Banks

Hospitality Team Member will be an integral part of our service team, contributing to the overall guest experience.

This role requires a customer-focused approach, strong communication skills.

• Customer Service
• Greet guests in a friendly and welcoming manner.
• Anticipate and address guest needs to ensure a positive experience.
• Food and Beverage Service
• Take food and beverage orders, ensuring accuracy and attention to special requests.
• Serve meals and beverages to guests in a timely and courteous manner.
• Clear tables and maintain a clean and organized dining area.
• Cleaning and Maintenance
• Perform regular inspections of the facilities and surrounding areas for cleanliness and safety.
• Report any maintenance issues to the appropriate personnel.
• Equipment Management
• Set up and arrange furniture and umbrellas.
• Collaboration with Other Departments
• Collaborate with kitchen staff to relay guest preferences and dietary restrictions.
• Work as a team to ensure a seamless and enjoyable guest experience.
• Event Support
• Assist in the setup and breakdown of events and functions.
• Coordinate with event planners to meet guest requirements.
• Provide support during special events and promotions.
• Cash Handling
• Handle cash transactions accurately and responsibly.
• Process payments, issue receipts, and reconcile cash drawers.
• Any other duties as necessary to meet the needs of the Company.

Skills Required

• Experience in a customer service or hospitality.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Basic knowledge of cash handling procedures.
• Willingness to work flexible hours, including evenings, weekends, and holidays.
• Health & Safety

To participate in the promotion of a safe working culture on site, ensuring that the safety of yourself and others on site is maintained always by adhering to all health and safety systems as outlined in the Harrison Leisure Health and Safety Policy.

• To ensure a safe standard of working in your work area.
• To demonstrate safe working practices and always behave in an appropriate manner.
• Ensuring that suitable and sufficient Personnel Protective Clothing is always worn correctly and is relevant to the area you are working in.
• Be accountable for the reporting of all accidents, incidents, dangerous occurrences and near misses to your manager.

Our Values

As an employer, we are committed to providing a supportive, fair and well‑structured working environment.

Our approach is shaped by our core values of Family, Sustainability, Integrity and Quality, and we reflect these in the way we support both the people we employ and the families we work with.

Family

We aim to create a respectful and welcoming atmosphere where our team members feel valued and included.

We believe in loyalty, continuity and working together to ensure the best possible experience for the children and families we support.

Sustainability

We are mindful of our impact on the community and the environment.

We work responsibly and encourage efficient use of resources, with a focus on creating long‑term, positive outcomes for families and our wider surroundings.

Integrity

We are committed to transparency and honesty in all aspects of employment.

We build trust through clear communication, doing what we say we will do, and maintaining professional, reliable working relationships.

Quality

We strive for high standards in the support we provide.

We focus on doing the basics well, consistently, and are committed to providing the best possible experience for the child, the family and our staff.

We invest in good training, safe practices and a positive culture where everyone can do their best work.

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