Product and Customer Outcomes Assistant
Risk & Compliance
London
£50,000
Reference: HH/RF-14272
Insurance Company London/Hybrid Salary - Competitive + Bonus + Benefits
An exciting opportunity has arisen for a motivated and enthusiastic insurance professional to join a growing Product team in a brand-new role supporting the Commercial Retail business.
Working within the first line, you will collaborate closely with Operations, Underwriting, Wordings and Delegated Underwriting Authority (DUA) teams, supporting product oversight, compliance, complaints management and customer outcomes. The role will involve analysing data, identifying trends, monitoring product performance and helping ensure products deliver fair value and positive customer outcomes.
Key responsibilities
Supporting product governance, reviewing complaints and management information, contributing to Fair Value Assessments, monitoring customer outcomes and identifying areas for improvement. You will work closely with internal stakeholders to strengthen processes, maintain appropriate controls and support regulatory requirements, including Consumer Duty.
Experience
We are looking for someone with experience in the insurance market, ideally within personal lines or SME commercial insurance. You may come from a Compliance, Underwriting, Product Management, Operations or a similar background. Experience of complaints handling, product governance, delegated authority or data analysis would be advantageous.
This role will suit a proactive, hands-on individual who is keen to learn, take ownership and make a genuine difference.
We are looking for someone with hunger, enthusiasm and a practical, can-do attitude who enjoys getting stuck in, asking questions and helping improve the way things are done.
If you are looking for an opportunity to broaden your experience, develop your product oversight expertise and play an important role in a collaborative insurance team, this could be an excellent next step.
Lee Blackman
020 4537 4004
About Us
As true market specialists we work in partnership with our candidates and clients, delivering unrivalled market knowledge and insight. Driven by our passion to become the partner of choice we offer tailored advice and guidance...
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Product and Customer Outcomes Assistant employer: Harrison Holgate
Join a pioneering organisation that values excellence and innovation, offering a dynamic work culture where your expertise as the Group Head of Insurance will be instrumental in shaping global risk management strategies. With a commitment to employee growth, you will have access to professional development opportunities and the chance to lead impactful projects across multiple countries, all while being part of a supportive team that prioritises collaboration and strategic thinking.
