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For Companies At a Glance
- Tasks: Lead IT operations and manage a dynamic support team in a fast-paced environment.
- Company: A leading London Market insurance business with a focus on innovation.
- Benefits: 12-month contract, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact by enhancing IT services and driving efficiency.
- Qualifications: Experience in IT management and strong technical skills in Microsoft 365 and networking.
- Other info: Join a collaborative team and develop your leadership skills in a corporate setting.
The predicted salary is between 36000 - 60000 £ per year.
A London Market insurance business is seeking an experienced IT Support Engineer to lead day-to-day IT operations on a 12-month fixed-term contract. This role oversees the IT Service Desk, ensuring high-quality support, system reliability, and continuous improvement across the business.
Key Responsibilities
- Manage and develop the IT Support team, ensuring SLA and service standards are consistently met.
- Act as the escalation point for complex technical issues and incidents.
- Oversee IT infrastructure, hardware, and cloud platforms including Microsoft 365 and Azure AD.
- Maintain IT security, networking, and compliance standards.
- Lead the Joiners-Movers-Leavers process and manage IT assets and licensing.
- Drive automation, process improvement, and operational efficiency initiatives.
- Support business projects, upgrades, and vendor management.
About You
- Proven experience in IT management or senior IT support roles within a corporate environment.
- Strong technical expertise across Microsoft 365, Windows, networking, and security.
- Excellent communication, leadership, and problem-solving skills.
- ITIL knowledge and relevant certifications (e.g. Microsoft, CompTIA, ITIL) desirable.
IT Support Engineer in London employer: Harrison Holgate
Contact Detail:
Harrison Holgate Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer in London
✨Tip Number 1
Network like a pro! Attend industry meetups or tech events in London to connect with other IT professionals. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a personal project or contribute to open-source software that showcases your expertise in Microsoft 365 and Azure AD. This not only boosts your portfolio but also gives you something tangible to discuss in interviews.
✨Tip Number 3
Prepare for those tricky questions! Brush up on common IT support scenarios and be ready to demonstrate your problem-solving skills. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace IT Support Engineer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT management and support roles. We want to see how your skills align with the key responsibilities mentioned in the job description, especially around Microsoft 365 and Azure AD.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Mention specific examples of how you've led IT teams or improved processes in previous jobs, as this will resonate with us.
Show Off Your Technical Skills: Don’t hold back on showcasing your technical expertise! Make sure to list relevant certifications and experiences that demonstrate your knowledge in IT security, networking, and compliance standards. We love seeing that!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Harrison Holgate
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Microsoft 365, Azure AD, and networking. Be ready to discuss specific scenarios where you've solved complex issues or improved system reliability.
✨Showcase Your Leadership Skills
Since this role involves managing an IT Support team, prepare examples of how you've led teams in the past. Highlight your experience in meeting SLAs and maintaining service standards, as well as any initiatives you've driven for process improvement.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of situations where you acted as an escalation point for complex issues and how you handled them. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Understand the Business Context
Research the company and its operations within the London Market insurance sector. Be prepared to discuss how your IT support strategies can align with their business goals, particularly in terms of compliance and security standards.
