At a Glance
- Tasks: Manage tenancy portfolios, liaise with landlords and tenants, and ensure smooth operations.
- Company: Family-run lettings agency in the beautiful Cotswolds with a fun and supportive culture.
- Benefits: Competitive salary, bonuses, smart-casual dress code, and extensive training opportunities.
- Other info: Flexible work location and numerous social events throughout the year.
- Why this job: Join a dynamic team, grow your career, and make a real impact in property management.
- Qualifications: 2 years of experience in property or tenancy management and excellent communication skills.
The predicted salary is between 35000 - 45000 £ per year.
Position: (Senior) Tenancy Manager - Residential Lettings
Pay: £35,000 to £45,000 per year (OTE)
Start Date: ASAP
Job Description:
Tenancy Manager required to join an expert team with opportunity for career progression. We are an ARLA registered family-run independent sales and lettings agency set in the heart of the beautiful Cotswolds. We help our landlords by taking care of the day-to-day tenancy management of their properties, with an admin, maintenance and client accounting service.
We are currently looking to recruit a fabulous Tenancy Manager to join our team, with existing tenancy and property management experience. This role offers extensive training to help you get your qualifications, however you may already be qualified, which is awesome and will certainly progress you in the role faster.
The role will be based across our two offices and will be conducted on the phone, PC and through in-person visits to our portfolio across the North Cotswolds. You will ultimately manage all aspects of the tenancy for a portfolio in a manner that preserves the good name and reputation of the letting agency and retains landlords with minimal errors and thereby generating no complaints.
You will act as liaison between tenants and landlords in matters relating to the tenancy and report accurately to the client as required. In all dealings with clients, landlords and tenants, ensure that clear and compliant advice is provided.
If you are not yet qualified, we will provide full training to help you achieve your Level 3 and 4 Technical Awards in Lettings.
Responsibilities of a Tenancy Manager:
- Look after a specific portfolio of properties for one or more clients.
- Be the first port of call for any tenancy queries from either landlord or tenant, and also contractors.
- Book and report on check-ins and check-outs.
- Organise and conduct inspections, deposit registration and return, negotiations, deposit disputes, contractor quotes and invoicing.
- Manage the completion of maintenance and much more.
Requirements:
- At least 2 years’ experience in property or tenancy management.
- Understand the essential elements of tenancies.
- Be used to talking to landlords and tenants.
- Fully understand the importance of getting work done on properties fast.
- Be used to communicating with contractors.
- Be polite and have great communication skills.
- Be able to be direct and firm when needed.
- Be sympathetic and understanding when needed too.
- Excellent administration and organisation skills.
Rewards:
- Additional earning opportunities with bonuses and commissions.
- Dress code - smart-casual.
- Extensive highly regarded legal and role training to be the best in the industry.
- Support through your ARLA qualifications Technical Award Level 3 and 4.
- Numerous social events organised throughout the year.
- Summer social and Christmas parties included.
Experience:
- Customer service: 2 years (preferred).
- Tenancy management: 2 years (required).
Work Location: Flexible from either of our Bourton on the Water or Moreton in Marsh offices.
Tenancy Manager employer: Harrison Hardie
Join our vibrant family-run agency in the picturesque Cotswolds, where we prioritise a fun and flexible work environment that fosters growth and career progression. As a Tenancy Manager, you'll benefit from extensive training, supportive colleagues, and a positive culture that values your contributions, ensuring you thrive in your role while enjoying numerous social events throughout the year.
StudySmarter Expert Advice🤫
We think this is how you could land Tenancy Manager
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like Harrison Hardie.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like Harrison Hardie? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit Harrison Hardie's careers page directly; we love seeing passionate candidates applying through our website!
We think you need these skills to ace Tenancy Manager
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Tenancy Manager role at Harrison Hardie, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at Harrison Hardie
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where Harrison Hardie operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to Harrison Hardie. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at Harrison Hardie.
