Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide first and second-line IT support, resolving technical issues for our team.
- Company: Join an award-winning law firm known for its supportive workplace culture.
- Benefits: Enjoy hybrid working, health benefits, bonuses, and paid time off for volunteering.
- Why this job: Kickstart your IT career in a dynamic environment with real impact.
- Qualifications: Basic IT knowledge and a passion for technology; customer service experience is a plus.
- Other info: Great opportunities for growth and regular social events to connect with colleagues.
The predicted salary is between 30000 - 42000 £ per year.
Harrison-Drury is a market leading Firm of solicitors with offices in Lancashire, Cumbria, and Staffordshire. We’re delighted to be named one of the UK’s Best Companies to work for, for the third-year running, placing at number 40 in the Top 100 Best Mid‑Sized Companies to work for list. We also ranked 10th in the Best Companies to work for in the Law sector — achievements that reflect our commitment to creating a supportive, people‑focused workplace.
About the Role
We are seeking a motivated Junior IT Support Technician to join our legal practice. This is an excellent opportunity for someone beginning their IT career who wants to develop their skills in a professional services environment. You will provide first and second-line technical support to our fee earners and support staff, helping maintain the technology that keeps our practice running smoothly.
Key Responsibilities
- Respond to and resolve IT support tickets via our helpdesk system, ensuring timely resolution and clear communication.
- Provide first and second-line support for hardware, software, and network issues across Windows desktops, laptops, mobile devices, and printers.
- Set up and configure new user accounts, equipment, and access permissions.
- Support our legal software applications including case management systems, dictation tools, AI applications, and Microsoft 365.
- Assist with basic network troubleshooting and connectivity issues.
- Maintain accurate records of all support requests and resolutions.
- Escalate complex technical issues to senior IT staff when appropriate.
- Help maintain IT asset inventory and documentation.
- Support users with password resets, access issues, and basic application guidance.
- Contribute to IT projects such as system upgrades, migrations, and new technology rollouts.
Essential Competencies
- Technical aptitude and learning ability - You don’t need extensive experience, but you should demonstrate genuine curiosity about how technology works and the ability to learn new systems quickly. You’re comfortable with computers and keen to expand your knowledge.
- Problem-solving mindset - You approach technical challenges methodically, can think logically through issues, and persist when solutions aren’t immediately obvious.
- Communication skills - You can explain technical concepts in plain English to non-technical users, listen carefully to understand problems, and provide clear updates on progress.
- Customer service orientation - You remain patient and professional when users are frustrated, take ownership of issues through to resolution, and genuinely want to help people work more effectively.
- Attention to detail - You’re thorough in documenting issues, following procedures, and ensuring problems are fully resolved rather than just temporarily fixed.
- Self-motivation and initiative - You’re proactive about learning, comfortable working independently, and don’t need constant supervision to stay productive.
- Adaptability - You can juggle multiple priorities, remain calm under pressure, and adjust to changing demands throughout the workday.
- Discretion and professionalism - You understand the importance of confidentiality in a legal environment and conduct yourself professionally at all times.
Desirable Qualifications/Experience
- Basic IT certifications (CompTIA A+, Microsoft fundamentals, or equivalent).
- Educational background in IT, computer science, or related field.
- Any experience with helpdesk ticketing systems.
- Familiarity with Windows operating systems and Microsoft 365.
- Basic understanding of networking concepts.
- Previous customer service experience in any capacity.
What we offer
- Hybrid working policy.
- Employee bonus scheme and annual pay review.
- Medicash health benefits cash plan and Employee Assistance Programme (EAP).
- Holiday entitlement increases with length of service.
- Paid time off for voluntary work (2 days per year).
- Free conveyancing for the purchase/sale of your primary residence.
- Free individual or mirror Wills.
- Employee referral scheme.
- Biannual promotion and salary uplift application process.
- Regular social events, including our annual Christmas party and staff recognition awards.
Be part of an award‑winning, people‑focused firm.
IT Support Technician in Preston employer: Harrison Drury & Co
Contact Detail:
Harrison Drury & Co Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician in Preston
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local tech meetups, or join online forums. You never know who might have a lead on that perfect IT Support Technician role.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or using online platforms can help you nail those tricky questions. Remember, confidence is key when showcasing your problem-solving mindset and communication skills.
✨Tip Number 3
Don’t just apply anywhere—focus on companies that align with your values. Check out our website for openings at Harrison-Drury, where you can be part of a supportive, people-focused workplace!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and reinforces your customer service orientation.
We think you need these skills to ace IT Support Technician in Preston
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the IT Support Technician role. Highlight any relevant IT certifications or customer service experience, and don’t forget to mention your problem-solving skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about joining Harrison-Drury and how your background makes you a great fit for the team. Keep it friendly and professional.
Show Off Your Communication Skills: Since this role involves helping non-technical users, make sure your application showcases your ability to explain tech concepts in simple terms. We want to see that you can communicate clearly and effectively!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Harrison Drury & Co
✨Know Your Tech Basics
Brush up on your understanding of common IT concepts, especially those mentioned in the job description like Windows operating systems and Microsoft 365. Being able to discuss these confidently will show that you're ready to dive into the role.
✨Practice Problem-Solving Scenarios
Prepare for the interview by thinking through potential technical issues you might face as an IT Support Technician. Practise explaining how you would approach resolving these problems, as this will demonstrate your logical thinking and problem-solving mindset.
✨Show Off Your Communication Skills
Since you'll be helping non-technical users, it's crucial to convey technical concepts in simple terms. During the interview, try to explain a tech topic in layman's terms to showcase your ability to communicate effectively.
✨Demonstrate Your Customer Service Orientation
Think of examples from your past experiences where you've helped someone solve a problem or provided excellent service. Highlighting these moments will show that you genuinely care about helping others, which is key in an IT support role.
