At a Glance
- Tasks: Lead customer success initiatives and ensure clients achieve their business goals.
- Company: Harrison Clarke, a top Search & Venture firm in Cloud, Data, and AI.
- Benefits: Competitive salary, uncapped commissions, equity, and flexible working options.
- Other info: Opportunity to work with elite clients and influence their growth.
- Why this job: Join a dynamic team and shape the future of innovative startups.
- Qualifications: 3+ years in Customer Success or Account Management in B2B SaaS.
The predicted salary is between 50000 - 70000 £ per year.
Harrison Clarke is a leading Search & Venture firm that brings together the top 1% of Cloud, Data and AI talent. We are seeing a strong demand for top-tier engineering talent that can build, shape and scale tech startups.
As a Customer Success Lead at Harrison Clarke, you will be responsible for helping to ensure our customers achieve value from our platform and that we’re helping them to achieve their business goals while providing strategic guidance to our customers throughout their journey.
Being the named person to all our clients, you are on every client call, running weekly check-ins, quarterly reviews, spotting issues early and keeping momentum moving. You will need to uncover potential cross-sell and upsell opportunities and demonstrate competency in all internal processes & practices by continuous support to our research team while providing mentorship to them.
About you
- 3+ years as a Customer Success Lead or Account Management role within a B2B SaaS environment or a recruitment agency environment.
- Strong desire to tackle hard customer problems and proven ability to do so with little or no direct daily supervision.
- Able to build relationships with different levels of stakeholders within a client organisation.
- Strong customer support and emotional intelligence qualities with the ability to understand the customer’s desired strategy and be a trusted customer advocate.
- A “customer first”, detail-oriented attitude.
- Ability to handle multiple priorities or tasks.
What We Offer
- Lucrative Rewards: Competitive base plus uncapped commissions, tied directly to your partnerships, Equity.
- Premier Client Access: Partner exclusively with the most innovative startups and enterprises, influencing their trajectories from the front lines.
- Flexible/hybrid working options available.
- Shape Harrison Clarke's growth story as a key player in our consultancy expansion.
- Access to an elite delivery team to support your success.
If you’re interested in becoming a Delivery Recruitment Consultant with Harrison Clarke, please click Apply Now and our Talent Acquisition team will be in touch to arrange a call.
In the meantime, take a look at our website to find out more: https://www.harrisonclarke.com/
Customer Success Lead in Slough employer: Harrison Clarke
Harrison Clarke is an exceptional employer, offering a dynamic work culture that prioritises employee growth and innovation. As a Customer Success Lead, you will enjoy competitive rewards, including uncapped commissions and equity, while working flexibly with a premier client base of cutting-edge startups. Join us to shape the future of tech consultancy and make a meaningful impact in a supportive environment that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Lead in Slough
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Harrison Clarke. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Harrison Clarke before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Lead in Slough
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Harrison Clarke:Your cover letter is your chance to shine! Tell us why you want to work at Harrison Clarke specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Harrison Clarke!
How to prepare for a job interview at Harrison Clarke
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
