At a Glance
- Tasks: Lead customer success initiatives and ensure clients achieve their business goals.
- Company: Join a top Search & Venture firm focused on Cloud, Data, and AI talent.
- Benefits: Competitive salary, uncapped commissions, equity, and flexible working options.
- Other info: Be part of a dynamic team with opportunities for mentorship and career growth.
- Why this job: Shape the future of innovative startups while building strong client relationships.
- Qualifications: 3+ years in Customer Success or Account Management in a B2B SaaS environment.
The predicted salary is between 50000 - 70000 £ per year.
Harrison Clarke is a leading Search & Venture firm that brings together the top 1% of Cloud, Data and AI talent. We are seeing a strong demand for top-tier engineering talent that can build, shape and scale tech startups.
As a Customer Success Lead at Harrison Clarke, you will be responsible for helping to ensure our customers achieve value from our platform and that we’re helping them to achieve their business goals while providing strategic guidance to our customers throughout their journey.
Being the named person to all our clients, you are on every client call, running weekly check-ins, quarterly reviews, spotting issues early and keeping momentum moving. You will need to uncover potential cross-sell and upsell opportunities and demonstrate competency in all internal processes & practices by continuous support to our research team while providing mentorship to them.
About you
- 3+ years as a Customer Success Lead or Account Management role within a B2B SaaS environment or a recruitment agency environment.
- Strong desire to tackle hard customer problems and proven ability to do so with little or no direct daily supervision.
- Able to build relationships with different levels of stakeholders within a client organisation.
- Strong customer support and emotional intelligence qualities with the ability to understand the customer’s desired strategy and be a trusted customer advocate.
- A “customer first”, detail-oriented attitude.
- Ability to handle multiple priorities or tasks.
What We Offer
- Lucrative Rewards: Competitive base plus uncapped commissions, tied directly to your partnerships, Equity.
- Premier Client Access: Partner exclusively with the most innovative startups and enterprises, influencing their trajectories from the front lines.
- Flexible/hybrid working options available.
- Shape Harrison Clarke's growth story as a key player in our consultancy expansion.
- Access to an elite delivery team to support your success.
If you’re interested in becoming a Delivery Recruitment Consultant with Harrison Clarke, please click Apply Now and our Talent Acquisition team will be in touch to arrange a call.
In the meantime, take a look at our website to find out more: https://www.harrisonclarke.com/
Customer Success Lead in London employer: Harrison Clarke
Harrison Clarke is an exceptional employer, offering a dynamic work environment where innovation meets collaboration. As a Learning and Development Manager, you will have access to extensive professional growth opportunities while working alongside cutting-edge VC-backed AI startups in a vibrant location. Our culture prioritises employee development and well-being, ensuring that you thrive both personally and professionally.
