At a Glance
- Tasks: Lead customer success initiatives and ensure clients achieve their business goals.
- Company: Join Harrison Clarke, a top Search & Venture firm in Cloud, Data, and AI.
- Benefits: Competitive salary, uncapped commissions, equity, and flexible working options.
- Other info: Work with an elite team and enjoy excellent career growth opportunities.
- Why this job: Be a key player in shaping innovative startups and making a real impact.
- Qualifications: 3+ years in Customer Success or Account Management in B2B SaaS or recruitment.
The predicted salary is between 50000 - 60000 £ per year.
Harrison Clarke is a leading Search & Venture firm that brings together the top 1% of Cloud, Data and AI talent. We are seeing a strong demand for top-tier engineering talent that can build, shape and scale tech startups.
As a Customer Success Lead at Harrison Clarke, you will be responsible for helping to ensure our customers achieve value from our platform and that we’re helping them to achieve their business goals while providing strategic guidance to our customers throughout their journey. Being the named person to all our clients, you are on every client call, running weekly check-ins, quarterly reviews, spotting issues early and keeping momentum moving. You will need to uncover potential cross-sell and upsell opportunities and demonstrate competency in all internal processes & practices by providing continuous support to our research team while mentoring them.
About you
- 3+ years as a Customer Success Lead or Account Management role within a B2B SaaS environment or a recruitment agency environment.
- Strong desire to tackle hard customer problems and proven ability to do so with little or no direct daily supervision.
- Able to build relationships with different levels of stakeholders within a client organisation.
- Strong customer support and emotional intelligence qualities with the ability to understand the customer’s desired strategy and be a trusted customer advocate.
- A “customer first”, detail-oriented attitude.
- Ability to handle multiple priorities or tasks.
What We Offer
- Lucrative Rewards: Competitive base plus uncapped commissions, tied directly to your partnerships, Equity.
- Premier Client Access: Partner exclusively with the most innovative startups and enterprises, influencing their trajectories from the front lines.
- Flexible/hybrid working options available.
- Shape Harrison Clarke's growth story as a key player in our consultancy expansion.
- Access to an elite delivery team to support your success.
If you’re interested in becoming a Delivery Recruitment Consultant with Harrison Clarke, please click Apply Now and our Talent Acquisition team will be in touch to arrange a call. In the meantime, take a look at our website to find out more.
Customer Success Lead in City of London employer: Harrison Clarke
Harrison Clarke is an exceptional employer that prioritises the growth and success of its employees, offering a dynamic work culture where innovation thrives. As a Customer Success Lead, you will enjoy lucrative rewards, including competitive base pay and uncapped commissions, while working flexibly in a supportive environment that champions your professional development. Join us to partner with leading startups and make a significant impact on their success, all while being part of a collaborative team dedicated to excellence.
