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- Tasks: Join our team to manage credit control and build strong client relationships.
- Company: HCR, a leading law firm with a vibrant culture and 10 offices across England and Wales.
- Benefits: Enjoy 27 days annual leave, a bonus scheme, and perks like gym contributions.
- Why this job: Make a real impact in a supportive environment where your ideas are valued.
- Qualifications: Experience with Excel, customer service skills, and confident communication.
- Other info: Great career progression opportunities in a dynamic and friendly workplace.
The predicted salary is between 30000 - 42000 ÂŁ per year.
We are currently looking to hire a new Credit Controller to join our Revenue Management team who are based in Cheltenham. This is a small but busy team who are a fundamental part of the HCR family. Here at HCR we have 10 offices spread across England and Wales with c880 employees.
The purpose of the role is to help maintain an effective and professional credit control system for the company reducing risk to the business and ensuring excellent client relationships. You will provide an efficient, customer-focused and reactive quality credit control service in line with best practice benchmarks.
Duties will include:
- Assisting in achieving monthly cash collection targets
- Liaising directly with clients in chasing outstanding and overdue balances
- Ensure accurate records are kept of all conversations / communications with clients
- Production of monthly statements & letters
- Liaise with departments in order to ensure that they are kept informed of progress on payments
- Assist in the suspending of bills procedure where instructed and appropriate
- Assist in the management of instalment payments checking that they are received as agreed and chase when instalments are missed
- Assist in the process of how debts are passed to Debt Recovery
You will need:
- Experienced using Excel ideally at an intermediate level
- Proficient using Outlook
- Previous Customer Service / administration experience
- Confident communication skills
- Customer focused
- Calm and solution driven
- Training will be provided
Benefits of working with us:
- Scottish Widows Pension Scheme
- 27 days annual leave (plus public holidays)
- Bonus scheme
- Electric vehicle scheme
- Happy People / Perks at Work benefits portal
- Cycle to Work scheme
- Life Assurance
- 1/3 gym membership contribution
- Flu vaccinations
HCR suits people who love a challenge and want to work in an environment where careers thrive on the back of hard work and personal merit. Our people enjoy feeling part of something bigger than themselves, and whilst our clients drive our development, it is our people who bring their energy, enthusiasm, and entrepreneurial mindsets together to solve problems and help our clients succeed.
Our people tell us they enjoy working on good quality, interesting matters from a wide variety of our clients, because they get the experience they want to develop their careers. We will give you responsibility early, the mandate to make things happen and we’ll back your good ideas. Our “Passion for People” lives and breathes every day throughout the firm as our peoples’ energy and sense of fun create a warm environment in which to thrive.
HCR’s growth constantly creates opportunities for people who want to go places and make a difference, your career plan can become part of our growth plan. At HCR you can expect to work with friendly, energetic, ambitious people, who love getting stuck into a client problem, and enjoy celebrating a good outcome. Our people value the sense of community provided by the individual personality of each office and the collegiate approach across all our service and sector teams.
As a Times Best Law firm, among the UK Top 60, we provide the full range of services that you would expect to organisations, business leaders and individuals. However, in our mission to give everyone the opportunity to experience a different kind of legal service we take an entrepreneurial approach. We’re flexible and responsive to the needs of our clients, delivering the best outcomes for them.
With ten offices in England and Wales our well-established presence stretches from west to east, ensuring clients can access a full-service legal offering no matter where they’re located. We’ve expanded significantly in Birmingham, Cardiff and the Thames Valley, and our merger with Hewitsons resulted in a full service regional hub being established in the heart of the Waterside innovation area centre of Northampton. Our London and Cambridge continue to grow apace.
With solid connections in the communities we work in, and a track record of delivering legal advice to businesses and individuals throughout the areas we base ourselves in, our clients continue to value our approach to providing legal advice, in the way they need, when they need it.
Credit Controller in Cheltenham employer: Harrison Clark Rickerbys
Contact Detail:
Harrison Clark Rickerbys Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Controller in Cheltenham
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Credit Controller role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching HCR and their values. Understand what makes them tick and how you can contribute to their mission. Tailor your answers to show how your skills align with their needs.
✨Tip Number 3
Practice your communication skills! As a Credit Controller, you'll need to liaise with clients effectively. Role-play common scenarios with a friend to boost your confidence and refine your approach.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the HCR family.
We think you need these skills to ace Credit Controller in Cheltenham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Credit Controller role. Highlight your experience with Excel and customer service, as these are key for us. Use specific examples that show how you've successfully managed client relationships or collections in the past.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your skills align with our needs. Keep it concise but engaging, and don’t forget to mention why you want to be part of the HCR family.
Show Off Your Communication Skills: As a Credit Controller, communication is key. In your application, demonstrate your confident communication style. Whether it's through your CV, cover letter, or any additional documents, make sure your writing is clear and professional.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Harrison Clark Rickerbys
✨Know Your Numbers
As a Credit Controller, you'll be dealing with financial data regularly. Brush up on your Excel skills and be prepared to discuss how you've used it in previous roles. Maybe even bring examples of reports or analyses you've done to showcase your proficiency.
✨Client Communication is Key
Since the role involves liaising directly with clients, practice articulating your communication style. Think about how you would approach a client about overdue payments. Show that you can be both assertive and customer-focused, as this balance is crucial for maintaining good relationships.
✨Demonstrate Problem-Solving Skills
Be ready to share examples of how you've handled challenging situations in past roles. Whether it's resolving a payment issue or managing a difficult client, showcasing your calm and solution-driven approach will resonate well with the interviewers.
✨Understand the Company Culture
Research HCR and its values before the interview. They pride themselves on a 'Passion for People' ethos, so think about how your personal values align with theirs. Be prepared to discuss why you want to be part of a team that thrives on collaboration and community.