At a Glance
- Tasks: Lead your own shop, delivering exceptional customer service and top-notch coffee.
- Company: Join the friendly and supportive team at Harris + Hoole.
- Benefits: Earn a performance bonus, enjoy free drinks, and generous discounts.
- Other info: Fantastic development opportunities with a vibrant company culture.
- Why this job: Grow your career in a fun environment while making customers smile.
- Qualifications: Experience in leading teams and a passion for customer service.
The predicted salary is between 30000 - 40000 € per year.
At Harris + Hoole, it’s our people that make us different. That’s why we are looking for warm, positive people who love working with others to come and join us as Shop Managers. We have fantastic opportunities across our shops in the UK and the Republic of Ireland, and this could be just the right time for you to find out more!
As a Shop Manager you will take ownership of your own shop, providing great customer service and the best standards of coffee and food. You will pride yourself on keeping your customers happy through fantastic service, whilst growing and developing your own team.
What you can expect:
- Performance related bonus of between £3,500 - £4,500 per annum (dependant on role and shop).
- Brilliant training and development to get you up to speed in your role and beyond.
- The opportunity to grow your career and develop personally.
- Unlimited free handmade drinks and brilliant food discounts on shift, and generous discounts when you’re off shift.
- Recommend A Friend Scheme, giving you the chance to earn up to £750 if you refer new people to join the team.
- Cash Plan Healthcare scheme.
- Length of service recognition.
- Access to our benefits platform, with hundreds of discounts, rewards and offers.
To be successful:
Maybe you're looking to take the next step in your career journey? Perhaps you want a move into the growing world of coffee? You might already be a Shop Manager and love the Harris + Hoole brand. Whatever you're doing, if you have experience of leading, developing and nurturing a team in a busy, customer facing environment, we would love to hear from you.
Why choose us?
When you join us, you’re joining a group of caring, supportive and friendly people – whether that’s your team, the regular customers of your café or your community. At the same time as giving fantastic service you’ll have loads of fun along the way at our various company events. There’s something for everyone. And it doesn't stop there. The opportunities for development are fantastic. Many of our Area and Regional Managers grew their careers in shop, and it's the same for our Head Office teams too. If you have a great attitude, bags of energy and love interacting with customers then we’d love to hear from you!
Shop Manager in Surrey employer: Harris+Hoole
At Harris + Hoole, we pride ourselves on fostering a warm and supportive work environment where our Shop Managers can thrive. With excellent training and development opportunities, performance-related bonuses, and generous employee benefits including free handmade drinks and food discounts, we ensure that our team members feel valued and motivated. Join us to be part of a caring community that not only prioritises customer satisfaction but also encourages personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Shop Manager in Surrey
✨Tip Number 1
Get to know the company culture! Before your interview, check out Harris + Hoole's social media and website. Understanding their vibe will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your people skills! As a Shop Manager, you'll be leading a team and interacting with customers daily. Role-play common scenarios with a friend or family member to boost your confidence and refine your approach to customer service.
✨Tip Number 3
Show off your leadership experience! Think of specific examples where you've successfully led a team or improved customer satisfaction. Be ready to share these stories during your interview to demonstrate how you can bring value to Harris + Hoole.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and really want to join the Harris + Hoole family. Don’t miss out on this opportunity!
We think you need these skills to ace Shop Manager in Surrey
Some tips for your application 🫡
Show Your Personality:When writing your application, let your warm and positive personality shine through. We want to see the real you, so don’t be afraid to share your passion for coffee and customer service!
Tailor Your Experience:Make sure to highlight your experience in leading and developing teams in busy environments. We love seeing how you've made a difference in previous roles, so be specific about your achievements!
Keep It Professional Yet Friendly:While we want to see your friendly side, remember to keep your application professional. Use clear language and structure your application well to make it easy for us to read.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role you’re excited about!
How to prepare for a job interview at Harris+Hoole
✨Know Your Coffee
As a Shop Manager, you'll be expected to have a solid understanding of coffee and food standards. Brush up on your coffee knowledge and be ready to discuss your favourite brews or any unique offerings you might suggest for the shop. This shows your passion and commitment to the brand!
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led and developed a team in previous roles. Think about specific challenges you faced and how you overcame them. This will demonstrate your ability to nurture a positive work environment and keep your team motivated.
✨Customer Service is Key
Harris + Hoole prides itself on fantastic customer service. Be ready to share stories that highlight your experience in providing excellent service and how you’ve handled difficult situations with customers. This will show that you understand the importance of keeping customers happy.
✨Embrace the Company Culture
Familiarise yourself with Harris + Hoole's values and culture. During the interview, express why you resonate with their mission and how you can contribute to their friendly and supportive environment. This will help you stand out as someone who truly fits into their team.
