At a Glance
- Tasks: Lead your own shop, delivering exceptional customer service and top-notch coffee.
- Company: Join the friendly and supportive team at Harris + Hoole.
- Benefits: Earn a performance bonus, enjoy free drinks, and access great discounts.
- Other info: Fantastic development opportunities with a vibrant company culture.
- Why this job: Grow your career in a fun environment while making customers smile.
- Qualifications: Experience in leading teams and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
At Harris + Hoole, it’s our people that make us different. That’s why we are looking for warm, positive people who love working with others to come and join us as Shop Managers. We have fantastic opportunities across our shops in the UK and the Republic of Ireland, and this could be just the right time for you to find out more!
As a Shop Manager you will take ownership of your own shop, providing great customer service and the best standards of coffee and food. You will pride yourself on keeping your customers happy through fantastic service, whilst growing and developing your own team.
What you can expect:
- Performance related bonus of between £3,500 - £4,500 per annum (dependant on role and shop).
- Brilliant training and development to get you up to speed in your role and beyond.
- The opportunity to grow your career and develop personally.
- Unlimited free handmade drinks and brilliant food discounts on shift, and generous discounts when you’re off shift.
- Recommend A Friend Scheme, giving you the chance to earn up to £750 if you refer new people to join the team.
- Cash Plan Healthcare scheme.
- Length of service recognition.
- Access to our benefits platform, with hundreds of discounts, rewards and offers.
To be successful:
Maybe you're looking to take the next step in your career journey? Perhaps you want a move into the growing world of coffee? You might already be a Shop Manager and love the Harris + Hoole brand. Whatever you're doing, if you have experience of leading, developing and nurturing a team in a busy, customer facing environment, we would love to hear from you.
Why choose us?
When you join us, you’re joining a group of caring, supportive and friendly people – whether that’s your team, the regular customers of your café or your community. At the same time as giving fantastic service you’ll have loads of fun along the way at our various company events. There’s something for everyone. And it doesn't stop there. The opportunities for development are fantastic. Many of our Area and Regional Managers grew their careers in shop, and it's the same for our Head Office teams too. If you have a great attitude, bags of energy and love interacting with customers then we’d love to hear from you!
Shop Manager in City of Westminster employer: Harris+Hoole
At Harris + Hoole, we pride ourselves on fostering a warm and supportive work environment where our Shop Managers can thrive. With excellent training and development opportunities, performance-related bonuses, and generous employee benefits including free drinks and food discounts, we ensure that our team members feel valued and motivated. Join us in creating memorable experiences for our customers while enjoying a fun and engaging workplace culture that encourages personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Shop Manager in City of Westminster
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time browsing Harris + Hoole's social media and website. This will help you understand their vibe and values, so you can show them you're a perfect fit.
✨Tip Number 2
Practice your people skills! As a Shop Manager, you'll be leading a team and interacting with customers daily. Role-play common scenarios with a friend to boost your confidence and showcase your warm personality during the interview.
✨Tip Number 3
Prepare some questions! Show your interest in the role by asking about team development or how they maintain customer satisfaction. This not only demonstrates your enthusiasm but also helps you gauge if it's the right fit for you.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the Harris + Hoole family. Don’t miss out on this fantastic opportunity!
We think you need these skills to ace Shop Manager in City of Westminster
Some tips for your application 🫡
Show Your Personality:When writing your application, let your warm and positive personality shine through! We want to see the real you, so don’t be afraid to share your passion for coffee and customer service.
Tailor Your Experience:Make sure to highlight your experience in leading and developing teams in busy environments. We love seeing how your past roles have prepared you for this Shop Manager position, so be specific!
Keep It Professional Yet Friendly:While we want to see your friendly side, remember to keep your application professional. Use clear language and structure your application well to make it easy for us to read.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity at Harris + Hoole.
How to prepare for a job interview at Harris+Hoole
✨Know the Brand
Before your interview, take some time to really understand Harris + Hoole's values and what makes them unique. Familiarise yourself with their coffee offerings and customer service approach. This will show your genuine interest in the brand and help you connect better during the conversation.
✨Showcase Your Leadership Skills
As a Shop Manager, you'll be leading a team, so be ready to share specific examples of how you've successfully managed and developed a team in the past. Think about challenges you've faced and how you overcame them, as well as any training or mentoring experiences you've had.
✨Emphasise Customer Service
Customer satisfaction is key at Harris + Hoole. Prepare to discuss your approach to providing excellent customer service. Share stories that highlight your ability to keep customers happy and how you handle difficult situations, as this will demonstrate your fit for the role.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your enthusiasm for the role and helps you gauge if it's the right fit for you. Consider asking about team dynamics, training opportunities, or how success is measured in the shop. It’s a great way to engage with your interviewers.
