At a Glance
- Tasks: Build strong customer relationships and support their success with our solutions.
- Company: Join Rialtas, a leader in accounting software for local councils.
- Benefits: Enjoy competitive pay, extra personal days, and a lifestyle reward.
- Other info: Hybrid role with opportunities for growth and development.
- Why this job: Kickstart your career in Customer Success and make a real impact.
- Qualifications: No prior experience needed; just bring enthusiasm and a passion for helping others.
The predicted salary is between 25000 - 32000 £ per year.
Rialtas, part of the global Harris Computer family, is looking for a motivated and customer-focused Customer Success Executive (Junior) to help build and strengthen relationships with our valued customers. This is an exciting opportunity for someone looking to develop a career in Customer Success. Whether you have experience in customer service, account coordination, sales support, administration, software support, or you're a recent graduate looking to start your career, we'd love to hear from you.
Working closely with our Head of Sales and wider teams, you'll learn how to manage customer relationships, improve customer satisfaction, and identify opportunities to help our customers get the most value from our solutions. Our offices are located in Uffcott, Wroughton near Swindon, easily accessible from Junctions 15 and 16 on the M4. This is a hybrid role, with on-site presence to be agreed. Occasional travel to client sites and UK-wide conferences will be required.
What you will do
- Support the delivery of our customer success strategy to strengthen relationships with existing customers.
- Build positive relationships with customers through regular communication and proactive engagement.
- Support key customer accounts, helping to ensure high levels of customer satisfaction and engagement.
- Assist in identifying opportunities for upselling and cross-selling within existing customer accounts.
- Work closely with the Head of Sales to support customer communications, campaigns and engagement activities.
- Contribute to initiatives aimed at improving customer satisfaction and Net Promoter Score (NPS).
- Support activities that help improve customer retention and reduce customer churn.
- Assist in identifying opportunities to increase customer value and engagement.
- Work towards agreed Customer Success and sales-related KPIs.
- Monitor customer activity and help maintain accurate records of customer interactions and outcomes.
- Support the team in tracking key metrics such as customer satisfaction, retention and engagement.
- Collaborate with Professional Services and other internal teams to ensure a positive customer experience.
- Build strong working relationships across the business to help deliver excellent customer service.
- Share customer feedback and insights to support continuous improvement of our products and services.
- Maintain accurate customer records, activity updates and account information within CRM systems.
- Assist in preparing reports on customer engagement, retention and satisfaction.
- Support the development and maintenance of Customer Account Plans for key customers.
- Help identify customer trends, risks and opportunities and share these with the wider team.
- Contribute to data-driven decision making through accurate reporting and administration.
What we are looking for
We're looking for someone who is enthusiastic, organised and enjoys working with people and who embodies our values.
Skills & Experience
- We welcome applications from candidates with experience in Customer Service, Customer Support, Account Coordination, Sales Support, Administration, Relationship Management or graduates looking to start a career in Customer Success.
- You don't need previous Customer Success experience to be successful in this role.
- Excellent communication and interpersonal skills.
- A genuine passion for helping customers.
- Strong organisational and time management skills.
- Confidence building relationships with a variety of stakeholders.
- A willingness to learn and develop new skills.
- Good attention to detail and problem-solving abilities.
- Experience using Microsoft Office and CRM systems would be beneficial but is not essential.
Personal Attributes
- Positive and proactive attitude.
- Customer-focused mindset.
- Eager to learn and develop.
- Team player who enjoys collaborating with others.
- Adaptable and comfortable working in a growing business environment.
About Us
Rialtas is the market leader in providing accounting and administrative software and services for local councils in England and Wales. Rialtas is proud to be part of the Harris Computer family, a provider of mission critical software solutions for the Public Sector, Healthcare, Utilities and Private Sector verticals throughout North America, Europe, Asia, and Australia. The opportunity for personal career growth, as a result, is significant.
Rialtas employment Policy
Rialtas is dedicated to the achievement of equality of opportunity for all of its staff and applicants for employment. This broadly interpreted policy not only prohibits discrimination on the basis of race, colour, religion, sex, sexual orientation, gender identity, age, national or ethnic origin, disability or any protected category under applicable law, but also ensures that competent individuals will be given the opportunity to join Rialtas and progress within the Company in accordance with their own abilities.
Benefits
Harris offer an extremely competitive UK employee benefits programme. 5 Personal Days leave entitlement are granted over and above the standard 25 days holiday and bank holidays. Harris also offers all UK employees an annual Lifestyle Reward amounting £325 per annum/pro rata.
Supporting your application
Our recruitment process will comprise of interviews and, at times, a written exercise, an assessment day and/or a presentation. As an equal opportunities’ employer, we want to make sure we do all we can to make this a positive experience for you. If your application is progressed, please make us aware of any adjustments or additional support we can provide you with.
Customer Success Executive (Junior) in Swindon employer: Harris
Rialtas is an exceptional employer that prioritises employee growth and development, offering a supportive work culture where collaboration and customer focus are at the forefront. Located in Uffcott, Wroughton, near Swindon, employees benefit from a hybrid working model, competitive benefits including additional personal leave, and the opportunity to engage with a diverse range of clients and projects within a leading software solutions provider. Join us to kickstart your career in Customer Success and be part of a team that values your contributions and fosters your professional journey.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Executive (Junior) in Swindon
✨Tip Number 1
Network like a pro! Reach out to current employees at Rialtas on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Customer Success Executive role.
✨Tip Number 2
Prepare for the interview by researching common customer success scenarios. Think about how you would handle different situations, as this will show your problem-solving skills and customer-focused mindset.
✨Tip Number 3
Show your enthusiasm! During interviews, express your genuine passion for helping customers and your eagerness to learn. This can set you apart from other candidates who may have more experience but lack that spark.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way in reinforcing your interest in the role and keeping you top of mind for the hiring team.
We think you need these skills to ace Customer Success Executive (Junior) in Swindon
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Success Executive role. Highlight any relevant experience or skills that match what we're looking for, like customer service or relationship management.
Show Your Passion:We want to see your enthusiasm for helping customers! In your application, share examples of how you've gone above and beyond for customers in the past or why you're excited about starting a career in Customer Success.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point while showcasing your personality.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved.
How to prepare for a job interview at Harris
✨Know the Company Inside Out
Before your interview, take some time to research Rialtas and its role within the Harris Computer family. Understand their products, services, and customer base. This knowledge will help you demonstrate your genuine interest in the company and how you can contribute to their customer success strategy.
✨Showcase Your Customer-Focused Mindset
As a Customer Success Executive, your ability to build relationships is key. Prepare examples from your past experiences where you've successfully engaged with customers or resolved issues. Highlight your passion for helping others and how you can bring that enthusiasm to the team.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle customer interactions. Think of scenarios where you had to manage difficult situations or improve customer satisfaction. Practising these responses will help you feel more confident during the interview.
✨Ask Insightful Questions
At the end of the interview, be ready to ask questions that show your interest in the role and the company. Inquire about the team dynamics, customer success initiatives, or opportunities for professional development. This not only demonstrates your enthusiasm but also helps you gauge if the company is the right fit for you.
