At a Glance
- Tasks: Support cloud-based healthcare applications and resolve technical issues while providing excellent customer service.
- Company: Join Harris Health Alliance, a leader in healthcare software solutions.
- Benefits: Enjoy competitive salary, extra personal days, and a £325 annual Lifestyle Reward.
- Other info: Remote work with opportunities for career growth and mentoring.
- Why this job: Be part of a growing team making a real impact in healthcare technology.
- Qualifications: Positive attitude, problem-solving skills, and a willingness to learn SQL.
The predicted salary is between 40500 - 49500 £ per year.
Harris Health Alliance (HHA), a Harris Computer company, are currently recruiting for an Application Support Engineer on a permanent, full-time, remote-working basis.
The Application Support Engineer will join our Maternity brand K2 Medical Systems.
This is an established role within the business, and you will become part of a growing team that supports our cloud-based healthcare applications within Maternity, with new products and services currently being onboarded, it’s an exciting opportunity to help develop the role in the business.
The Application Support Engineer will be a core part of our support team, acting as an escalation point for 1st line queries as well as taking ownership of more complex, technical cases.
You’ll triage, investigate and resolve issues across our cloud-based healthcare applications, working towards full 2nd line capability – querying databases, reading error logs and diagnosing issues with .
NET applications – while continuing to provide excellent front-line customer service.
This is a developing role: you’ll be supported to grow your technical skillset over time, working closely with our 2nd/3rd line and engineering teams, while also mentoring newer colleagues as your own experience builds.
Position & Responsibilities
In performing this role your core duties and responsibilities will include, but will not be limited to:
- Act as a point of contact for support queries via phone, email, and ITSM tools, escalating specialist or highly complex cases where required.
- Log, categorise, and triage tickets within SLAs.
- Provide troubleshooting and resolution for both common and more complex, escalated issues.
- Reproduce issues internally and liaise with developers regarding software defects.
- Support upgrades, patches, and configuration changes.
- Contribute to knowledge base articles, support documentation and root cause analysis.
- Deliver excellent customer service through clear, professional communication.
- Mentor colleagues by sharing technical knowledge as your own experience develops.
- At times support developers and/or technical client resources with further investigations.
- What we are looking for
- A positive Attitude and Aptitude –
We’re looking for someone with the drive, determination, and ability to expand their own horizons and to help others grow their career, with a positive can-do attitude.
Engaged to represent our business –
Embody Our Values.
Preferably you’re accredited –
A degree with IT/scientific content or equivalent professional certification, relevant experience is also considered.
Eligible to work in the UK –
At the point of application.
Ability to work away on occasion –
At times you may need to attend a customer’s premises, it is highly desirable that you are able and willing to do so on occasion.
- Required
- Strong problem-solving, analytical and diagnostic skills with attention to detail.
- Excellent written and verbal communication skills.
- A customer-focused mindset with empathy, professionalism and a strong customer service ethos.
- Comfortable working independently and as part of a team.
- Working knowledge of, or willingness to develop, SQL (Oracle, SQL Server, Postgre SQL) to support debugging, querying and data updates.
- Good working knowledge of MS Office applications (i. e. Outlook, Word, Excel).
Desirable
- Exposure to IT support/helpdesk environments.
- Knowledge/experience of cloud service environments, e. g. Microsoft Azure.
- Familiarity with healthcare IT systems, NHS systems or other regulated environments.
- OS experience (Windows Server (2012 onwards), Kubernetes and some Linux).
- Existing knowledge of networking and web server troubleshooting.
- Experience of working within a Quality System.
Note: Regarding travel as part of this role, it is an expectation that at times you may need to attend a customer’s premises in performing this position.
About HHA
HHA is a collaboration of companies, all working to provide software services to healthcare and government agencies.
With specialist brands focusing on Maternity, Genetics, and health integrations.
Working at HHA will provide you with a competitive edge in your career and offer excellent growth opportunities.
You will be an important member of our inclusive team and supported by our technical experts to develop the role and your own personal abilities.
At Harris, we strive to create a respectful and united environment where all members of our globally diverse community are empowered and have equitable opportunities to succeed.
Benefits
Harris offers an extremely competitive UK employee benefits programme. 5 Personal Days leave entitlement are granted over and above the standard 25 days holiday and bank holidays.
Harris also offers all UK employees an annual Lifestyle Reward amounting £325 per annum/pro rata.
Supporting your application
Our recruitment process will comprise of interviews and, at times, a written exercise, an assessment day and/or a presentation.
As an equal opportunities’ employer, we want to make sure we do all we can to make this a positive experience for you.
If your application is progressed, please make us aware of any adjustments or additional support we can provide you with.
Application Support Engineer employer: Harris
Harris’ International Group is an exceptional employer, offering a dynamic work environment in the United Kingdom where Corporate Development Associates can thrive. With a strong focus on employee growth through comprehensive training and mentorship from seasoned M&A professionals, the company fosters a culture of collaboration and innovation. Employees enjoy competitive benefits, including generous holiday allowances and performance-based bonuses, making it a rewarding place to build a meaningful career in the fast-paced world of mergers and acquisitions.
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Harris values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
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Create a personal project or case study relevant to the challenges Harris might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Harris!
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We think you need these skills to ace Application Support Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Harris.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Harris. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Harris
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
