Receptionist and Administrative Assistant in London

Receptionist and Administrative Assistant in London

London Full-Time 25412 - 25772 £ / year (est.) No working from home possible
HARRIS PRIMARY ACADEMY EAST DULWICH

At a Glance

  • Tasks: Be the friendly face of our academy, welcoming visitors and supporting staff.
  • Company: Join Harris Primary Academy East Dulwich, an outstanding school with a vibrant community.
  • Benefits: Enjoy competitive salary, professional development, and a supportive work environment.
  • Other info: Opportunities for career growth and a commitment to inclusivity.
  • Why this job: Make a difference in children's lives while gaining valuable administrative experience.
  • Qualifications: GCSEs or equivalent, customer service skills, and proficiency in Microsoft Office.

The predicted salary is between 25412 - 25772 £ per year.

About Us

Harris Primary Academy East Dulwich is one of East Dulwich’s newest schools and is part of The Harris Federation of Schools which has an established track record of high standards. In 2017, the Academy was graded OUTSTANDING in all areas by OFSTED. Children are at the heart of all we do. We are a happy, welcoming and inclusive school, supporting a rich diversity of families in our area. Our vision - Ambition For All - recognises the importance of the relationship between school and home in children’s development. Parents/carers are welcome as partners in their child’s education and there is a strong parent group who work hard to promote the school, raise funds and support learning.

We provide a vibrant learning environment which nurtures and supports children. Pupils are encouraged to be responsible for their learning, to grow in confidence and become independent. In recognition of the work in this area, the school received UNICEF's Rights Respecting School Award in 2017. We offer an exciting and engaging curriculum where teachers and pupils work together to ensure high quality learning experiences that enable every pupil to achieve their very best. This includes well-structured lessons, opportunities to learn to play a musical instrument, to use new technologies, to learn outside the classroom through engaging educational visits and to learn away from home through high quality residential trips in Key Stage 2.

Summary

We are looking for a Receptionist Admin Assistant to be the first point of contact for all visitors, staff and students at Harris Primary Academy East Dulwich. You will assist in the management of the reception area as well as providing administrative support to contribute to the smooth running of the academy. The actual salary for this role will be £25,412.25 - £25,772.94 (37.5 hours per week, 38 weeks per year).

Main Areas of Responsibility

  • Presenting the professional and welcoming face of the Academy to all visitors, staff and students, including telephone callers.
  • Ensuring all visitors are signed in to the academy in accordance with safeguarding procedures.
  • Responding to queries from parents/carers and the general public with exemplary professionalism, ensuring that any messages or complaints are immediately dealt with, forwarded to the appropriate member of staff or escalated as required.
  • Ensuring the overall appearance of the reception area is tidy, professional and presentable at all times.
  • General administrative duties such as typing, photocopying, filing, collation and distribution of post.
  • Contributing to the maintenance of academy information databases and filing systems relating to pupils, ensuring confidentiality is observed at all times and records are accurate and up to date.
  • Assisting academy staff in all aspects of academy life, including contacting parents and pupils where necessary.
  • Providing general support as required, including preparation of documentation, and administrative duties relating to specific areas such as academy calendar maintenance, extra-curricular activities, school trips, school meal arrangements.

Qualifications & Experience

We would like to hear from you if you have:

  • Qualifications to GCSE level or equivalent.
  • Competency in the use of Microsoft Office packages.
  • Proficiency in the use of computers and databases.
  • Previous experience in an administrative or front office/reception role.
  • Demonstrable customer service experience.
  • Good level of interpersonal and communication skills, with a good standard of written and spoken English.
  • Excellent organisational and time management skills.
  • Commitment to delivering excellent level of professional customer service.
  • Ability to remain calm and deal with challenging callers or visitors in an appropriate manner.
  • High level of attention to detail and accuracy of work.

Professional Development & Benefits

Our people are at the heart of our success. We have developed a strong culture of collaboration and best practice, with professional development and career planning at its centre. We invest in our staff with support, coaching, mentoring, and a wide range of top-quality training programmes delivered at every level. In addition to the opportunities for career development and progression, we also offer a competitive rewards and benefits package which includes our Harris Allowance for teachers on MPS/UPS, a Performance and Loyalty Bonus, Pension Scheme with generous employer contributions, a Wellbeing Cash Plan and many other benefits.

Safeguarding Notice

The Harris Federation and all our academies are committed to ensuring the highest levels of safeguarding and promoting the welfare of children and young people, and we expect all our staff and volunteers to share this commitment. All offers of employment are subject to an enhanced Disclosure and Barring Service (DBS) check, references, an online search, and where applicable, a prohibition from teaching check will be completed.

Equal Opportunities

The Harris Federation is an equal opportunities employer and welcomes applications from all suitably qualified candidates. We value the diversity of our staff and students, and everyone at the Harris Federation is equally valued and respected. We aim to be an inclusive employer that reflects the communities we serve. We are committed to providing a fair, equitable and mutually supportive learning and working environment.

Next Steps

If you have any questions about this opportunity, please send us an email, or call to arrange a conversation. Before applying, please download the Job Pack for full details on the job responsibilities and person specification. This will be helpful for you when completing your application, and throughout the recruitment process. We encourage you to apply as soon as possible as we may interview and offer to a candidate before the closing date. Please note that we only accept applications submitted before the closing date via our careers website.

Receptionist and Administrative Assistant in London employer: HARRIS PRIMARY ACADEMY EAST DULWICH

Harris Primary Academy East Dulwich is an outstanding employer that prioritises the professional development and well-being of its staff. With a strong culture of collaboration, employees benefit from extensive training programmes and career progression opportunities, all within a vibrant and inclusive school environment that values diversity and community engagement. The competitive rewards package, including performance bonuses and a generous pension scheme, further enhances the appeal of joining our dedicated team in East Dulwich.

HARRIS PRIMARY ACADEMY EAST DULWICH

Contact Details:

HARRIS PRIMARY ACADEMY EAST DULWICH Recruitment Team

StudySmarter Expert Advice🤫

We think this is how you could land Receptionist and Administrative Assistant in London

Get to Know the Company Culture

Before jumping into applications, it’s super helpful to understand the vibe at HARRIS PRIMARY ACADEMY EAST DULWICH. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.

Join Customer Support Communities

Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like HARRIS PRIMARY ACADEMY EAST DULWICH before they even post them.

Attend Job Fairs or Networking Events

Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!

Show Off Your Skills with Customer Interactions

In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!

We think you need these skills to ace Receptionist and Administrative Assistant in London

Customer Service
Interpersonal Skills
Communication Skills
Organisational Skills
Time Management
Attention to Detail
Microsoft Office Proficiency

Some tips for your application 🫡

Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.

Tailor Your Cover Letter to HARRIS PRIMARY ACADEMY EAST DULWICH:Your cover letter is your chance to shine! Tell us why you want to work at HARRIS PRIMARY ACADEMY EAST DULWICH specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!

Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!

Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at HARRIS PRIMARY ACADEMY EAST DULWICH!

How to prepare for a job interview at HARRIS PRIMARY ACADEMY EAST DULWICH

Show Off Your People Skills

In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!

Know the Tools of the Trade

Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!

Show Genuine Enthusiasm

As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!

Practice Common Scenarios

Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.