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- Tasks: Lead aftersales performance and enhance customer experience across dealer networks.
- Company: Maxus UK is an innovative automotive company focused on sustainable mobility solutions.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Join a forward-thinking team dedicated to customer satisfaction and operational excellence.
- Qualifications: Experience in aftersales management and strong communication skills are essential.
- Other info: Position available in Central or South England, perfect for those passionate about automotive services.
The predicted salary is between 36000 - 60000 £ per year.
Maxus UK is a forward-thinking automotive company focused on delivering cutting-edge solutions in sustainable mobility. As a manufacturer, we are committed to establishing a strong and customer-focused aftersales service that supports our growing range of vehicles and technology, ensuring customer satisfaction throughout the entire ownership experience.
The Dealer Performance Manager - Aftersales is responsible for leading Maxus UK’s aftersales performance in a designated region, with a focus on working together with the Authorised Repairer network to deliver benchmark customer experience, and driving aftersales revenue and performance across dealers in the region. The Dealer Performance Manager acts as a key liaison between the dealers and the OEM, providing support, guidance, and strategic direction to enhance the operational efficiency, customer service levels and profitability of the dealer network.
Location: Central or South England
Responsibilities:
- Act as the key aftersales interface between Maxus UK and our dealer partners, building strong, supportive relationships in order to drive customer experience and commercial results.
- Monitor customer feedback and work closely with the dealer network to address any service issues or concerns.
- Identify training needs and gain agreement to training courses to ensure customer service delivery is optimal.
- Act as a point of escalation for customer problems in order to resolve issues and improve customer experience.
- Agree and implement measurable improvement plans with the Senior Dealership Management team.
- Ensure full Dealer adherence to Aftersales Franchise Standards.
- Carry out detailed dealer performance analysis and reporting to keep senior managers informed and to contribute appropriate recommendations that will improve business results.
- Drive aftersales business growth and profitability through parts, accessories, and service operations.
- Work closely with other departments such as Customer Uptime, Warranty, Sales, and Marketing to ensure alignment in promoting all areas for Maxus UK.
Experience:
- Proven experience in aftersales management, including OEM and dealer operations, service management preferable.
- Exceptional problem-solving and analytical skills with the ability to manage complex situations.
- A strong understanding of customer experience and its relationship with aftersales profitability.
- Excellent communication, influencing and stakeholder management skills, capable of working across all levels with dealers, customers, and internal teams.
- Ability to drive continuous improvement in a fast-paced, dynamic environment, ensuring alignment with company strategy and objectives.
- Well organized with exceptional time management skills and a flexible approach to work prioritization.
- Excellent business consultancy skills with a high degree of commercial awareness.
Regional Dealer Performance Manager, Aftersales employer: Harris Maxus UK
Contact Detail:
Harris Maxus UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Dealer Performance Manager, Aftersales
✨Tip Number 1
Familiarise yourself with the latest trends in aftersales management and customer experience within the automotive industry. This knowledge will not only help you understand the role better but also allow you to engage in meaningful conversations during interviews.
✨Tip Number 2
Network with professionals in the automotive aftersales sector, especially those who have experience with OEMs and dealer operations. Attend industry events or join relevant online forums to build connections that could provide insights or even referrals for the position.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved customer experience and aftersales performance in previous roles. Highlight your problem-solving skills and any measurable outcomes from your initiatives to demonstrate your impact.
✨Tip Number 4
Research Maxus UK’s current aftersales strategies and performance metrics. Being knowledgeable about their operations will show your genuine interest in the company and help you articulate how you can contribute to their goals during discussions.
We think you need these skills to ace Regional Dealer Performance Manager, Aftersales
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly understand the responsibilities and requirements of the Regional Dealer Performance Manager position. Tailor your application to highlight relevant experience in aftersales management and customer service.
Highlight Relevant Experience: In your CV and cover letter, emphasise your proven experience in aftersales management, particularly any roles involving OEM and dealer operations. Use specific examples to demonstrate your problem-solving skills and ability to enhance customer experience.
Showcase Communication Skills: Given the importance of communication in this role, ensure your application reflects your excellent communication and stakeholder management skills. Mention instances where you've successfully influenced or collaborated with various teams or partners.
Demonstrate Analytical Abilities: Include examples in your application that showcase your analytical skills and how you've used data to drive performance improvements. This could involve discussing your experience with dealer performance analysis and reporting.
How to prepare for a job interview at Harris Maxus UK
✨Understand the Company and Its Values
Before your interview, make sure you research Maxus UK thoroughly. Understand their commitment to sustainable mobility and customer satisfaction in aftersales. This knowledge will help you align your answers with their values and demonstrate your genuine interest in the company.
✨Showcase Your Aftersales Experience
Be prepared to discuss your previous experience in aftersales management. Highlight specific examples where you've improved customer service or driven profitability. Use metrics to quantify your achievements, as this will show your analytical skills and understanding of performance management.
✨Demonstrate Problem-Solving Skills
Given the role's focus on addressing service issues and improving customer experience, be ready to share examples of complex problems you've solved in the past. Discuss your thought process and the steps you took to resolve these issues, showcasing your ability to think critically under pressure.
✨Prepare for Stakeholder Management Questions
Since the position requires excellent communication and stakeholder management skills, prepare for questions about how you've built relationships with dealers or other stakeholders. Think of specific instances where your influence led to positive outcomes, and be ready to discuss your approach to collaboration.
