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- Tasks: Lead aftersales performance and provide technical support across a designated region.
- Company: Maxus UK is an innovative automotive company focused on sustainable mobility solutions.
- Benefits: Enjoy a full-time role with opportunities for training and development in a dynamic environment.
- Why this job: Join a forward-thinking team dedicated to customer satisfaction and cutting-edge automotive technology.
- Qualifications: Experience in aftersales management and a Master Technician qualification with Level 4 EV certification required.
- Other info: This role involves travel within the assigned region and offers a chance to influence dealer performance.
The predicted salary is between 36000 - 60000 £ per year.
Direct message the job poster from Harris Maxus UK
Field Based – Scotland/North-East England OR South/South-West England
Reporting to:
Tom Banfield – Head of Dealer Aftersales
Company Overview:
Maxus UK is a forward-thinking automotive company focused on delivering cutting-edge solutions in sustainable mobility. As a manufacturer, we are committed to establishing a strong and customer-focused aftersales service that supports our growing range of vehicles and technology, ensuring customer satisfaction throughout the entire ownership experience.
Job Purpose:
The Regional Aftersales Manager with Technical Competence is responsible for leading aftersales performance in a designated region by working closely with the Authorised Repairer network to deliver exceptional customer experience and drive commercial results. In addition to managing dealer performance, the role includes providing hands-on technical support and training coordination, ensuring technical standards are upheld across the network. This role acts as a key liaison between the dealers and Maxus UK across both commercial and technical domains.
Responsibilities:
Dealer Performance & Aftersales Management (Primary Focus)
– Act as the key aftersales interface between Maxus UK and the dealer network, building strong, productive relationships
– Monitor and address customer feedback to improve service quality and satisfaction
– Develop and implement performance improvement plans with dealership senior management
– Ensure full compliance with Aftersales Franchise Standards
– Analyze dealer performance data and present recommendations to senior management
– Drive aftersales revenue through parts, service, and accessories growth
– Collaborate with internal departments (Customer Uptime, Warranty, Sales, Marketing) to ensure cohesive aftersales delivery
– Support and influence training needs to optimize dealer capability and customer service
Technical Support & Field Expertise (Secondary Focus)
– Provide expert technical support to dealers and internal teams, assisting in diagnosing and resolving complex issues
– Conduct field visits and vehicle inspections based on escalated cases from the Technical Desk (Zendesk)
– Coordinate with the Technical Training department to identify and deliver targeted training
– Guide dealers on warranty claims involving significant diagnostic work
– Stay current with emerging automotive technologies, especially EV, and act as a brand technical ambassador
Experience and Candidate Characteristics
– Proven experience in aftersales management within OEM and/or dealer environments
– Master Technician qualification with Level 4 EV certification (or strong willingness to achieve)
– Strong commercial awareness and understanding of the link between customer satisfaction and aftersales profitability
– Excellent communication, stakeholder engagement, and relationship-building skills
– Highly analytical with exceptional problem-solving abilities in both operational and technical contexts
– Ability to work independently, manage multiple priorities, and travel within the assigned region
– Valid UK driver’s license and clean driving record
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Engineering and Information Technology
-
Industries
Motor Vehicle Manufacturing
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Regional Aftersales & Technical Manager employer: Harris Maxus UK
Contact Detail:
Harris Maxus UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Aftersales & Technical Manager
✨Tip Number 1
Make sure to research Maxus UK thoroughly. Understand their values, products, and recent developments in sustainable mobility. This knowledge will help you engage in meaningful conversations with the job poster and demonstrate your genuine interest in the company.
✨Tip Number 2
Network with current or former employees of Maxus UK, especially those in aftersales or technical roles. They can provide valuable insights into the company culture and expectations, which can be beneficial when discussing your fit for the role.
✨Tip Number 3
Prepare specific examples from your past experience that showcase your skills in aftersales management and technical support. Be ready to discuss how you've improved dealer performance or resolved complex issues, as these are key aspects of the role.
✨Tip Number 4
When reaching out to the job poster, be concise but impactful. Highlight your relevant experience and express your enthusiasm for the role. A well-crafted message can set you apart and increase your chances of getting noticed.
We think you need these skills to ace Regional Aftersales & Technical Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Regional Aftersales & Technical Manager position. Tailor your application to highlight relevant experience in aftersales management and technical support.
Highlight Relevant Experience: In your CV and cover letter, emphasise your proven experience in aftersales management within OEM or dealer environments. Mention any Master Technician qualifications and your understanding of customer satisfaction linked to aftersales profitability.
Showcase Communication Skills: Since the role requires excellent communication and relationship-building skills, provide examples in your application that demonstrate your ability to engage with stakeholders and manage dealer performance effectively.
Tailor Your Cover Letter: Craft a compelling cover letter that not only outlines your qualifications but also expresses your enthusiasm for working with Maxus UK. Mention your willingness to stay current with emerging automotive technologies, especially EV, as this aligns with the company's focus.
How to prepare for a job interview at Harris Maxus UK
✨Know Your Technical Stuff
As a Regional Aftersales & Technical Manager, you'll need to demonstrate your technical expertise. Brush up on the latest automotive technologies, especially electric vehicles, and be prepared to discuss how you can support dealers in diagnosing and resolving complex issues.
✨Showcase Your Relationship-Building Skills
This role requires strong relationships with the dealer network. Be ready to share examples of how you've successfully built productive partnerships in previous roles, and how you plan to enhance customer satisfaction through these relationships.
✨Prepare for Performance Analysis
You'll be analysing dealer performance data, so come prepared with insights or examples from your past experiences. Think about how you've used data to drive improvements and what metrics you consider most important in aftersales management.
✨Demonstrate Your Problem-Solving Abilities
Expect to face scenario-based questions that test your analytical and problem-solving skills. Prepare to discuss specific challenges you've encountered in aftersales management and how you resolved them, particularly in technical contexts.