At a Glance
- Tasks: Handle customer queries and coordinate maintenance works in a fast-paced environment.
- Company: Join a dynamic team focused on delivering excellent customer service.
- Benefits: Competitive hourly rate and immediate start available.
- Other info: Ideal for those seeking temporary work with potential for growth.
- Why this job: Make a difference by resolving customer issues and enhancing their experience.
- Qualifications: Experience in customer care and strong communication skills required.
The predicted salary is between 12 - 15 £ per hour.
We are currently recruiting for an experienced Customer Care Coordinator to join a busy and fast-paced team on a temporary basis with an immediate start available. This is a fantastic opportunity for someone with strong customer service and administration experience who enjoys working in a professional environment and managing customer queries through to resolution.
Duties will include:
- Handling incoming customer queries via phone and email
- Coordinating maintenance and remedial works
- Liaising with contractors, suppliers and internal departments
- Updating customer records and maintaining accurate documentation
- Scheduling appointments and tracking progress of outstanding works
- Ensuring excellent customer service is delivered at all times
The ideal candidate will have:
- Previous customer care or coordinator experience
- Strong administrative and organisational skills
- Excellent communication skills
- Ability to prioritise workload in a busy environment
- COINS system experience preferred
This is a temporary role requiring an immediate start, so candidates must be available immediately or at short notice. To apply, please send your CV today.
Customer Care Coordinator employer: Harris Lord Recruitment
Join a dynamic team as a Customer Care Coordinator, where your contributions will be valued in a fast-paced and professional environment. We offer competitive hourly rates, a supportive work culture that prioritises employee growth, and the opportunity to enhance your skills while managing customer queries effectively. With an immediate start available, this role is perfect for those looking to make a meaningful impact in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Coordinator
✨Tip Number 1
Make sure you know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves handling customer queries, being able to articulate your thoughts clearly and confidently is key. Try mock interviews with friends or family to get comfortable.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can provide insider tips about the company culture and might even give you a heads-up about the interview process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and serious about landing that Customer Care Coordinator role.
We think you need these skills to ace Customer Care Coordinator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer care experience and any relevant skills. We want to see how your background fits with the role, so don’t be shy about showcasing your strengths!
Show Off Your Communication Skills:Since this role involves a lot of interaction with customers and internal teams, let us know about your excellent communication skills. Use clear and concise language in your application to demonstrate this.
Highlight Your Organisational Skills:We’re looking for someone who can juggle multiple tasks. In your application, mention any experience you have with prioritising workloads or managing schedules, especially in a busy environment.
Apply Through Our Website:To make sure your application gets to us quickly, apply through our website. It’s the easiest way for us to review your details and get back to you about this exciting opportunity!
How to prepare for a job interview at Harris Lord Recruitment
✨Know Your Customer Care Basics
Brush up on your customer service principles before the interview. Be ready to discuss how you handle customer queries and resolve issues, as this role is all about delivering excellent service.
✨Familiarise Yourself with COINS
If you have experience with the COINS system, make sure to highlight it. If not, do a bit of research to understand its functionalities. Being able to speak knowledgeably about it can set you apart from other candidates.
✨Show Off Your Organisational Skills
Prepare examples that showcase your administrative and organisational skills. Think of times when you successfully managed multiple tasks or prioritised effectively in a busy environment—this will resonate well with the interviewers.
✨Practice Your Communication
Since excellent communication is key for this role, practice articulating your thoughts clearly. You might even want to do a mock interview with a friend to get comfortable discussing your experiences and answering common interview questions.
