At a Glance
- Tasks: Lead your own shop, delivering top-notch customer service and quality coffee.
- Company: Join the friendly team at Harris + Hoole, where people matter.
- Benefits: Enjoy a competitive salary, performance bonuses, and amazing discounts on food and drinks.
- Other info: Fantastic training, career growth opportunities, and a supportive community await you.
- Why this job: Grow your career in a fun environment while making customers smile every day.
- Qualifications: Experience in leading teams and a passion for customer service.
The predicted salary is between 28000 - 42000 £ per year.
Job details
- Posting date: 12 March 2026
- Salary: Not specified
- Additional salary information: to £35000 dependant on experience & performance related bonus of between £3,500-£5,500 per annum
- Hours: Full time
- Closing date: 11 April 2026
- Location: Hounslow, TW6 3XA
- Company: Harris+Hoole
- Job type: Permanent
- Job reference: HH-310
Overview
Store Manager opportunity at Harris + Hoole. At Harris + Hoole, it’s our people that make us different. That’s why we are looking for warm, positive people who love working with others to come and join us as Shop Managers. We have fantastic opportunities across our shops in the UK and the Republic of Ireland, and this could be just the right time for you to find out more!
As a Shop Manager you will take ownership of your own shop, providing great customer service and the best standards of coffee and food. You will pride yourself on keeping your customers happy through fantastic service, whilst growing and developing your own team.
What you can expect
- Performance related bonus of between £3,500 - £4,500 per annum (dependant on role and shop).
- Brilliant training and development to get you up to speed in your role and beyond.
- The opportunity to grow your career and develop personally.
- Unlimited free handmade drinks and brilliant food discounts on shift, and generous discounts when you’re off shift.
- Recommend A Friend Scheme, giving you the chance to earn up to £750 if you refer new people to join the team.
- Cash Plan Healthcare scheme.
- Length of service recognition.
- Access to our benefits platform, with hundreds of discounts, rewards and offers.
To be successful
Maybe you’re looking to take the next step in your career journey? Perhaps you want a move into the growing world of coffee? You might already be a Shop Manager and love the Harris + Hoole brand. Whatever you’re doing, if you have experience of leading, developing and nurturing a team in a busy, customer facing environment, we would love to hear from you.
Why choose us?
When you join us, you’re joining a group of caring, supportive and friendly people - whether that’s your team, the regular customers of your café or your community. At the same time as giving fantastic service you’ll have loads of fun along the way at our various company events. There’s something for everyone. And it doesn’t stop there. The opportunities for development are fantastic. Many of our Area and Regional Managers grew their careers in shop, and it’s the same for our Head Office teams too. If you have a great attitude, bags of energy and love interacting with customers then we’d love to hear from you!
Shop Manager in London employer: Harris + Hoole
Harris + Hoole is an exceptional employer that fosters a vibrant work culture in Greater London, where you can truly own your coffee shop and lead a passionate team. With a strong emphasis on professional growth, employees benefit from performance-related bonuses, free drinks, and food discounts, making it a rewarding place to thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Shop Manager in London
✨Tip Number 1
Get to know the company culture! Before your interview, check out Harris + Hoole's social media and website. Understanding their vibe will help you connect with the team and show that you're genuinely interested.
✨Tip Number 2
Practice your people skills! As a Shop Manager, you'll be leading a team and interacting with customers daily. Role-play common scenarios with a friend to boost your confidence and refine your approach.
✨Tip Number 3
Prepare some questions! When you get the chance, ask about team development and growth opportunities. This shows you're keen on not just the role but also on building a career with Harris + Hoole.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for joining the Harris + Hoole family right from the start.
We think you need these skills to ace Shop Manager in London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for coffee and customer service. A warm, positive tone can really make your application stand out.
Tailor Your Experience:Make sure to highlight your relevant experience in leading and developing teams. We love seeing how you've made a difference in previous roles, so be specific about your achievements and how they relate to the Shop Manager position.
Keep It Clear and Concise:While we appreciate creativity, clarity is key! Keep your application straightforward and to the point. Use bullet points if necessary to make it easy for us to read and understand your qualifications.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need about the position there!
How to prepare for a job interview at Harris + Hoole
✨Know Your Coffee and Food
As a Shop Manager, you'll need to show your passion for coffee and food. Brush up on the menu and be ready to discuss your favourite items and why they stand out. This will demonstrate your enthusiasm and knowledge about what Harris + Hoole offers.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led and developed a team in a busy environment. Think about specific challenges you've faced and how you motivated your team to overcome them. This will highlight your ability to nurture talent and maintain high standards.
✨Emphasise Customer Service Excellence
Harris + Hoole values fantastic customer service, so be ready to share stories that showcase your commitment to keeping customers happy. Discuss how you've handled difficult situations or gone above and beyond for customers in the past.
✨Be Yourself and Have Fun
The company culture is all about warmth and positivity, so let your personality shine through during the interview. Share your love for working with people and any fun experiences you've had in previous roles. This will help you connect with the interviewers and show that you're a great fit for the team.
